Exam 2 Flashcards

1
Q

What does recruitment involve?

A

encouraging qualified people to apply for employment with a firm.

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2
Q

Jeremy, an HR manager, has received an employee requisition for a data analyst job at his firm. Which of the following would most likely help Jeremy determine the qualifications the recruited person needs for the data analyst job?

A

job description

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3
Q

The recruitment process entails several activities EXCEPT ________.

A

making a job offer

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4
Q

Job postings and job bidding procedures enable current employees of an organization to ________.

A

learn about current job openings

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5
Q

The complaint that employees never hear of a position until it is filled can best be handled through a system of ________.

A

job posting and bidding

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6
Q

By having companies maintain detailed staffing and recruitment records, the EEOC can determine whether a firm’s hiring practices are legal.

A

true

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7
Q

Online job boards are the most effective method used by employers such as Microsoft and Southwest Airlines to identify top performers.

A

false

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8
Q

Many well-qualified employees at Advanced Control were laid off when the firm struggled financially. The firm has actively stayed in touch with these former employees in hopes of rehiring them when the economy improves. Which of the following best supports the argument that Advanced Control should rehire these former employees?

A

Advanced Control knows the strengths and weaknesses of the employees.

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9
Q

Which of the following is TRUE about contingent workers?

A

Contingent workers do not have an implicit or explicit contract for ongoing employment.

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10
Q

Which of the following is a characteristic of an effective corporate career Web site?

A

promotes the firm in a positive tone

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11
Q

Employers and employment agencies are using Weblogs to ________.

A

conduct background checks of applicants

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12
Q

Jack, an HR manager at an electronics firm, has been informed that he needs to hire twenty technicians immediately. Which of the following would most likely be the best method for quickly attracting experienced technicians?

A

radio advertisement

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13
Q

The student placement director at a university helps corporate recruiters in all of the following ways EXCEPT ________.

A

negotiating salaries and benefits

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14
Q

A representative from an executive search firm would most likely ________.

A

interview a client’s managers about the required job qualifications

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15
Q

Which of the following is LEAST likely to be offered by a professional association?

A

reduced headhunter fees

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16
Q

What is the primary reason that employers use sign-on bonuses?

A

attract talented workers in high-demand fields

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17
Q

HealthCorp has an immediate need for an experienced IT manager. The firm’s HR manager has decided that the best external source for the position is the firm’s competitors in the labor market. Which of the following methods would most likely be LEAST effective for HealthCorp?

A

competitive games

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18
Q

Erin is presently employed as a public relations specialist at a news organization. Erin enjoys her job and the company. Recently, Erin learned of an available position at an advertising agency that sounds interesting. Erin is gathering information about the position, although she is unsure whether leaving her current job would be wise. Which of the following best describes Erin?

A

passive candidate

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19
Q

________ is the period of time that permits many firms to evaluate an employee’s ability based on established performance.

A

Probationary

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20
Q

The selection process typically begins with the ________.

A

preliminary interview

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21
Q

What are the two possible outcomes of a good selection decision?

A

a qualified candidate is offered employment or an unqualified candidate is not offered employment

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22
Q

Hiring the wrong person is time consuming but has little monetary or emotional impact on the firm and its employees.

A

false

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23
Q

Which of the following should NOT be requested on a job application form?

A

birthplace

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24
Q

Modern job seekers should use keywords to ensure that their résumés are not immediately discarded by a firm’s applicant-tracking system.

A

true

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25
Q

A student takes an IQ test one week and scores 140. The student retakes the test one week later and scores 90. Which of the following best describes the test?

A

unreliable

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26
Q

During the selection process for a telemarketing position, Alex was given a test to measure his awareness of the job’s duties. Which type of test did Alex most likely take?

A

job knowledge

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27
Q

Robert, an HR manager, is preparing to interview candidates for a software engineer position. Which of the following is LEAST likely to appear on Robert’s interview planning checklist?

A

prescreening additional applicants with behavioral selection tests

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28
Q

What does the unstructured interview involve?

A

asking candidates probing, open-ended questions

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29
Q

The HR manager at a manufacturing plant is required to use E-Verify to check the information provided on each employee’s ________.

A

I-9

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30
Q

A growing number of firms use social networking sites, such as Facebook and LinkedIn, to investigate the backgrounds of potential employees.

A

true

31
Q

Applicant tracking systems are being redesigned to include ________.

A

quality-of-hire metrics

32
Q

Kim is applying for a job as an accounts specialist, which will require extensive use of Excel. During the selection process, the employer provides Kim with data and asks her to compile an Excel spreadsheet with the information. Which type of test did Kim most likely take?

A

work-sample

33
Q

Persons who take polygraph tests have all of the following rights EXCEPT the ________.

A

right to review results prior to distribution

34
Q

Interviews are valid predictors of success on the job, which is why they are commonly used to evaluate applicants.

A

false

35
Q

A company’s ________ is the number of times on average that employees have to be replaced during a year.

A

turnover rate

36
Q

The total recruiting expense divided by the number of recruits hired is ________.

A

cost per hire

37
Q

HR professionals use metrics to evaluate recruitment and selection effectiveness by determining the turnover rate, selection rate, and acceptance rate.

A

true

38
Q

The manner in which an organization fills a position is always the same for every job within the organization.

A

false

39
Q

What is the first step of the performance appraisal process?

A

identifying specific performance goals

40
Q

Which of the following is NOT a standard used in effective performance appraisal systems?

A

years of service

41
Q

Gina and her team members at Marshall Marketing recently received their annual performance appraisals. Each team member was evaluated for developing others, cooperation, and customer service orientation. Which of the following best describes these criteria?

A

behaviors

42
Q

Monica, a sales consultant, will receive a performance appraisal soon. Monica’s supervisor will be assessing Monica’s ability to deliver products to clients according to schedule and her ability to meet customer quality requirements. Which performance standard is most likely important to Monica’s employer?

A

goal achievement

43
Q

Dixon Manufacturing is a large firm that produces automotive parts for sports cars. Employees at Dixon receive annual performance appraisals from their supervisors. However, top executives at Dixon have decided that performance appraisals should be conducted more frequently and that a new method of appraisal should be implemented. Which of the following, if TRUE, best supports the argument that the BARS method is the most appropriate performance appraisal tool for Dixon to use?

A

Dixon supervisors want specific examples of good and poor behavior in order to facilitate rating discussions.

44
Q

Dixon Manufacturing is a large firm that produces automotive parts for sports cars. Employees at Dixon receive annual performance appraisals from their supervisors. However, top executives at Dixon have decided that performance appraisals should be conducted more frequently and that a new method of appraisal should be implemented. Which of the following, if TRUE, best supports the argument that the forced distribution method is the most appropriate performance appraisal tool for Dixon to use?

A

Many managers at Dixon are hesitant to fire poor performing employees.

45
Q

Which appraisal method is most likely to cover the entire evaluation period and not focus on the last few weeks or months?

A

critical incident

46
Q

Marco, who works on an assembly line at GM, received his annual performance appraisal, which compared his job performance to an expected level of output. Which method is most likely used by GM?

A

work standards

47
Q

It is essential that line managers play a key role in performance appraisal from beginning to end.

A

true

48
Q

The primary disadvantage of using peers to appraise performance is that they do not work closely enough with evaluated employees to provide useful feedback.

A

false

49
Q

Opponents of forced distribution contend that the system fosters paranoia among employees and destroys company loyalty.

A

true

50
Q

The work standards method compares each employee’s performance to a predetermined standard.

A

true

51
Q

The critical incident method is a variation of the ranking method in which the performance of each employee is compared with every other employee in the group.

A

false

52
Q

Which of the following is NOT an advantage associated with using team members to appraise performance?

A

Team members are receptive to criticism from coworkers.

53
Q

At Wilson Manufacturing, evaluators are required to justify in writing extremely high or extremely low performance ratings that are given to employees. Which of the following is the most likely outcome of this requirement?

A

central tendency error

54
Q

Which of the following is NOT characteristic of effective performance appraisal systems?

A

annual employee feedback

55
Q

A halo error occurs when a manager generalizes one negative performance feature to all aspects of employee performance.

A

false

56
Q

Showing a worker how to operate a bulldozer or an administrative assistant how to schedule appointments are examples of ________.

A

training

57
Q

Chelsea Paper Products is a large manufacturer that employs nearly 800 workers. Executives at the company are interested in implementing a training and development program in order to improve employee competencies and enhance the firm’s overall performance. Which of the following most likely supports the plan to establish a training and development program at Chelsea?

A

The firm has consistently had a high turnover rate in all departments.

58
Q

Which of the following is NOT true as it regards on-site, instructor-led training?

A

The classroom setting is easily replicated online.

59
Q

Ben is a supervisor at a candle manufacturing plan. Absenteeism is high and often disrupts production goals. Which T&D method would most likely be used to help Ben ensure that production goals are met?

A

cross-training

60
Q

For most firms, what is the primary reason for establishing corporate universities?

A

creating organizational change

61
Q

Which of the following LEAST likely explains why it is difficult to implement training and development programs at many organizations?

A

Records are unavailable.

62
Q

The use of a corporate university is proactive and strategic rather than reactive and tactical and can be closely aligned to corporate goals.

A

true

63
Q

Interest in online higher education has sharply declined in recent years due to the lack of academic rigor associated with most programs.

A

false

64
Q

The traditional lecture model of learning is the premise behind the educational success of social networking.

A

false

65
Q

What is the primary purpose of including a socialization program during orientation?

A

reducing anxiety of new employees

66
Q

All of the following are reasons for the use of peers during orientation EXCEPT for their ________.

A

benchmarking

67
Q

Effective employee onboarding efforts that span several weeks rather than a day or two are most like ________.

A

just-in-time training

68
Q

During orientation, employees typically learn about the firm and how their job fits into the firm’s organizational structure and goals.

A

true

69
Q

Employees view career development opportunities as more important than ________.

A

pay

70
Q

Career planning is a general course that a person chooses to pursue throughout his or her working life.

A

false

71
Q

A strengths/weakness balance sheet survey is an example of a formal career planning assessment tool.

A

true

72
Q

High quality leaders are more likely to outperform their competition in ________ metrics.

A

all of the above

73
Q

Firms most likely implement reverse mentoring programs to ________.

A

help older employees learn from younger ones