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MAN 3301 - 001 Human Resource Management > Exam 1 > Flashcards

Exam 1 Flashcards

1
Q

The utilization of individuals to achieve organizational objectives is known as ________.

A

human resource management

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2
Q

HR professionals only work with ________.

A

all the managers throughout the company

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3
Q

Human resource management (HRM) is the utilization of individuals to achieve organizational objectives.

A

true

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4
Q

Global competition is rarely relevant to the work of HR professionals.

A

false

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5
Q

Staffing is the process through which an organization ensures that it always has the proper number of employees with the appropriate skills in the right jobs, at the right time, to achieve organizational objectives.

A

true

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6
Q

The staffing process involves all of the following functions EXCEPT ________.

A

product placement

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7
Q

Many HR departments are most likely becoming smaller because ________.

A

external groups are performing HR functions

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8
Q

What is the systematic process of determining the skills, duties, and knowledge required for performing jobs in an organization?

A

job analysis

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9
Q

An ongoing process whereby an individual sets career goals and identifies the means to achieve them is called

A

career planning

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10
Q

According to the U.S. Bureau of Labor Statistics, and a survey conducted by LinkedIn revealed that today’s employees under the age of 32 will work for approximately ________ companies and will change careers ________ times in their working lives.

A

7 to 10; 4

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11
Q

A formal approach used by the organization to ensure that people with the proper qualifications and experiences are available when needed is referred to as ________.

A

career development

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12
Q

What HR tool gives employees the opportunity to capitalize on their strengths and overcome identified deficiencies?

A

performance appraisal

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13
Q

Compensation, as described in your text, refers to the ________.

A

total of all rewards provided to employees in return for their services

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14
Q

Today, most firms would prefer having employees belong to unions because the unions handle health benefits.

A

false

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15
Q

Employee health and safety are a primary concern for businesses because of numerous federal and state laws.

A

true

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16
Q

A top-level manager who reports directly to a corporation’s chief executive officer or to the head of a major division is a(n) ________.

A

executive

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17
Q

Which term refers to the discipline that deals with what is good and bad or right and wrong?

A

ethics

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18
Q

Which of the following firms has NOT been exposed for ethical abuses and corrupt conduct?

A

General Electric (GE)

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19
Q

Compliance with the law sets the minimum standard for ethical behavior in business.

A

true

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20
Q

A major source of ethical guidance is the behavior and advice of people that psychologists call ________.

A

significant others

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21
Q

As a professional, what should be your primary source of ethical guidance in the workplace?

A

corporate code of ethics

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22
Q

Whistleblower protection has been around since ________.

A

the passage of the Sarbanes-Oxley Act of 2002

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23
Q

Companies are concerned about the whistleblower part of the Dodd-Frank Act for all of the following reasons EXCEPT that informants might

A

overload internal compliance channels and thus hinder internal compliance efforts

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24
Q

Which of the following was NOT included in the FSGO?

A

job security for whistleblowers

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25
Q

Which of the following is NOT required by the Sarbanes-Oxley Act?

A

Bank-holding companies and SEC reporting banks must have codes of ethics.

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26
Q

The Dodd-Frank Wall Street Reform and Consumer Protection Act was signed into law in 2010.

A

true

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27
Q

Harvey Electronics has used a number of methods to create an ethical culture that both employees and customers appreciate. What is the most effective way for the firm to sustain its ethical culture?

A

implementing an ethics audit regularly

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28
Q

Executives and managers at ABC Enterprises actively encourage a strong ethical culture at the firm. Which of the following would be the most likely result of the firm’s actions?

A

improvements in organizational performance

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29
Q

Lincoln Enterprises recently fired two employees who were caught stealing tools from the firm’s warehouse. As a result, the CEO of Lincoln wants to strengthen the firm’s ethical culture and prevent future violations by redesigning the firm’s ethics program. Which of the following questions is LEAST relevant when developing Lincoln’s new ethics program?

A

What is the process for Lincoln establishing a corporate giving program?

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30
Q

Vision Technologies wants to gain the confidence of employees and customers by developing a strong ethical culture. Which of the following methods would be the best way for the firm’s HR department to accomplish this goal?

A

providing ethics training to employees

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31
Q

According to Walmart’s code of ethics, Edward, an employee in the sales department, cannot accept gifts from suppliers because such actions would be a ________.

A

conflict of interest

32
Q

According to research studies, unethical companies financially outperform ethical companies, although ethical companies are more successful with recruiting.

A

false

33
Q

According to a sustainability survey commissioned by the consulting firm KPMG, approximately ________ of large and mid-sized companies worldwide have an active sustainability program in place.

A

62 percent

34
Q

Angie, an HR manager, has been given the task of strengthening the ethical culture at her firm. Which of the following activities would be most beneficial?

A

discussing ethics during performance appraisals

35
Q

Lincoln Enterprises recently fired two employees who were caught stealing tools from the firm’s warehouse. As a result, the CEO of Lincoln wants to strengthen the firm’s ethical culture and prevent future violations by requiring employees to participate in ethics training programs. Which of the following best supports the CEO’s idea?

A

Lincoln Enterprises desires the respect of citizens in the local community.

36
Q

Janice is upset because her boss has told her that she must spend the weekend with him at a motel if she is going to keep her job. This is what type of sexual harassment?

A

quid pro quo

37
Q

Under which Act are employers required to make reasonable accommodations for workers with disabilities who are able to perform the essential functions of a job?

A

Americans with Disabilities Act

38
Q

Which of the following refers to the set of laws and policies that requires all individuals’ rights to equal opportunity in the workplace, regardless of race, color, sex, religion, national origin, age, disability, or genetic information?

A

equal employment opportunity

39
Q

Which federal legislation is based on the Thirteenth Amendment to the U.S. Constitution?

A

Civil Rights Act of 1866

40
Q

________ describes one of the notable exceptions to discrimination as covered by Title VII.

A

Bona fide occupational qualification (BFOQ)

41
Q

The Equal Employment Opportunity Commission (EEOC) possesses the authority to ________.

A

investigate, conciliate, and litigate charges of discrimination

42
Q

You are an HR manager with a large manufacturing firm. Yesterday, you heard one of your recruiters ask an applicant the following question: “What is your religion?” Would this be an employment standard to avoid? If this is an employment standard to avoid, what law or court decision is it based upon?

A

Yes, Civil Rights Act of 1964

43
Q

The burden of proving the necessity for a BFOQ rests entirely on the ________.

A

employer

44
Q

In 2008, the Americans with Disabilities Act Amendments Act ________.

A

brought millions more people within the ADA’s protection

45
Q

Title I of the Genetic Information Nondiscrimination Act (GINA) makes it unlawful to determine employee eligibility for participation in a company’s ________.

A

group health plan

46
Q

The Americans with Disabilities Act prohibits discrimination during ________.

A

all employment practices

47
Q

Which act codified the concepts of business necessity and job related?

A

Civil Rights Act of 1991

48
Q

The primary purpose of the Uniformed Services Employment and Reemployment Rights Act is to ________.

A

protect the jobs of National Guard members and Reservists

49
Q

When EEOC regulations conflict with state or local civil rights regulations, which will be followed?

A

the law that favors women and minorities

50
Q

The Americans with Disabilities Act Amendments Act of 2008 limits the definition of “disability,” so that fewer applicants and employees are eligible for reasonable accommodations.

A

false

51
Q

Denise, an accounts manager for a restaurant chain, has filed a discrimination charge with the EEOC. What is the most likely next step in the EEOC process?

A

EEOC attempts a no-fault settlement.

52
Q

Most EEOC charges are settled through a no-fault settlement.

A

true

53
Q

Elway Tire Company is a large manufacturing firm based in Texas. The highly diverse workforce at Elway requires the HR managers to ensure that all employment practices comply with local, state, and federal laws. Elway is expanding its operations and has recently hired 400 new technicians, of whom 300 were white and 100 were Hispanic. There were 1,500 qualified applicants for the jobs, of whom 1,000 were white and 500 were Hispanic. The HR manager needs to determine if adverse impact exists. Which of the following is a TRUE statement given the facts provided?

A

Adverse impact exists.

54
Q

Which term refers to a directive issued by the president that has the effect of a Congressional law?

A

executive order

55
Q

Adverse impact occurs if women and minorities are not hired at the rate of at least 80 percent of the best-achieving group.

A

true

56
Q

You are a human resource manager with a large manufacturing firm. Yesterday, you heard one of your recruiters ask an applicant the following question: “What previous medical conditions have you experienced?” Would this be an employment standard to avoid? If this is an employment standard to avoid, what law or court decision is it based on?

A

Yes, American with Disabilities Act

57
Q

Quid pro quo represents a type of ________ discrimination.

A

sex

58
Q

All of the following selection procedures are most likely discriminatory with regard to national origin EXCEPT denying employment based upon ________.

A

job knowledge

59
Q

As an HR manager at a global electronics firm, you have employees who practice many different religions. As a result, you have a number of employees who are prohibited from working on certain days of the week. Which of the following would be the LEAST appropriate method for accommodating an employee’s religious practices?

A

vertical movements

60
Q

The ADA protects people who currently use illegal drugs.

A

false

61
Q

Which is the process by which top management determines overall organizational purposes and objectives and how they are achieved?

A

strategic planning

62
Q

What is the human resources professional’s primary focus during the strategic process discussion?

A

talent

63
Q

What is the first step in the strategic planning process?

A

determining the organizational mission

64
Q

The marketing department at ABC Widget Company has been assigned the task of developing a strategic plan. The marketing team has completed the first three steps of strategic planning. Which of the following steps does the marketing department need to take in order to complete the strategic planning assignment?

A

determine the strategies needed to accomplish specific objectives

65
Q

The mission of a firm involves determining the principles on which management decisions will be based.

A

true

66
Q

What relationship tends to exist between demand (sales volume) and the number of employees needed?

A

positive

67
Q

A hard freeze means that a firm is only hiring to fill critical positions.

A

false

68
Q

Mario, an HR specialist at General Motors, needs to conduct a job analysis for the position of an assembly line operator. Which job analysis method would be most appropriate for Mario to use?

A

observation

69
Q

The HR department at Top Choice Manufacturing has been asked to collect job analysis information about general worker behaviors rather than tasks. Which job analysis method would be most appropriate?

A

position analysis questionnaire

70
Q

Which of the following is a TRUE statement regarding job analysis methods?

A

Analysts often use a combination of methods for accurate job descriptions or specifications.

71
Q

The person who conducts job analysis is interested in gathering ________.

A

data on what is involved in performing a particular job

72
Q

Social context is relevant information collected during many job analysis efforts.

A

false

73
Q

Which of the following is LEAST likely to be included in a job description?

A

specific details about benefits and compensation

74
Q

Which of the following helps ensure that a job description does NOT become obsolete?

A

including the job analysis date

75
Q

The job summary approximates the nature of the work content and will distinguish that job from others.

A

false

MAN 3301 - 001 Human Resource Management (3 decks)

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