EXAM #2 Flashcards
Total Rewards
The sum total of all things in the work experience that affect or are available to an employee
Motivation
Psychological and physiological processes that underlie the direction, intensity, and persistence of behavior or thought
Performance Equation
Performance = Ability x Motivation x Opportunity
Need
Physiological or psychological deficiencies that arouse and drive behavior
Alderfer’s ERG theory
Involves existence needs, relatedness needs and growth needs, is not a strict hierarchy
McClelland’s need theory
Involves a combination of achievement needs, affiliation needs and power needs
Equity theory
- Deals with cognitive dissonance and dissonance reduction activities
- What goes into one’s job must equal what comes out
- Deals with perception of how fairly one perceives he is treated in an organization (one will be driven to take action if he feels he is treated unfairly)
Expectancy theory
Motivation is composed of a combination of expectancy, instrumentality and value of outcomes and rewards
SMART goal acronym
Specific Measurable Actionable Relevant Time bound
Compensation
The monetary rewards that reinforce behavior, organizational membership, performance and retention
“Exempt” Job
A job which is exempt from FLSA
“Non-exempt” Job
A job which is not exempt from FLSA
Merit Pay
Payment based on individual position in a rank order of possible pay grades – can help increase equity
Incentive Pay / Variable Compensation
Payment based on an employee’s overall achievement (payment is used to incentivize behaviors)
Profit Sharing
Payment based on a measure of the organization’s performance
Employee Stock Ownership Plan (ESOP)
A plan to give employers certain tax and financial advantages when stock is granted to employees
The Affordable Care Act
- Put in place to help control health care costs and improve systems used to deliver healthcare
- Requires U.S. citizens to have health coverage
- Requires organizations of over 50 full-time employees to offer health care coverage
Sexual Harassment
Unwelcome sexual advances, requests for sexual favors, and other verbal / physical conduct of sexual nature
Occupational Safety and Health Act of 1970
Enforced a divide between labor and health
Group
Two or more freely interacting individuals who share norms and goals and have a common identity
Tuckman’s Model
Form, Storm, Norm, Perform, Adjourn
Gersick’s Punctuated Equilibrium Model
First meeting, inertia, increased level of activity, more inertia, frenzied activity to complete project
Team
A small number of people with complementary skills who are committed to a common purpose, goals, and approach for which they hold themselves mutually accountable
Characteristics of a high performing team
- 10-12 members
- members have specific skills
- roles are allocated across team members
- commitment to a common purpose / goals
- high level of trust
Brainstorming
A technique used to increase group creativity and productivity by encouraging group members to express ideas in a non-critical, “safe” environment
4 basic rules for successful brainstorming
- Avoid criticizing other’s ideas
- Share all ideas, even if they are “far-out”
- Offer as many comments as possible
- Build on other’s ideas to create your own
Conflict
The process in which one party perceives that its interests are being opposed or negatively affected by another party
Dysfunctional Conflict
Conflict that is detrimental to an organization’s goals, objectives and interests
Functional Conflict
Constructive or cooperative conflict characterized by consultative interactions, a focus on issues, mutual respect, and useful give and take
Incivility
Socially harmful, dysfunctional behavior
Organizational Politics
Intentional acts of influence to enhance or protect the self interest of individuals or groups that are not endorsed by the organization
“Soft” tactics
- rational persuasion
- consultation
- personal appeal
- integration
- inspirational appeal
“Hard” tactics
- exchange
- coalition
- legitimizing
- pressure
