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Organizational Behavior > EXAM #2 > Flashcards

EXAM #2 Flashcards

1
Q

Total Rewards

A

The sum total of all things in the work experience that affect or are available to an employee

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2
Q

Motivation

A

Psychological and physiological processes that underlie the direction, intensity, and persistence of behavior or thought

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3
Q

Performance Equation

A

Performance = Ability x Motivation x Opportunity

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4
Q

Need

A

Physiological or psychological deficiencies that arouse and drive behavior

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5
Q

Alderfer’s ERG theory

A

Involves existence needs, relatedness needs and growth needs, is not a strict hierarchy

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6
Q

McClelland’s need theory

A

Involves a combination of achievement needs, affiliation needs and power needs

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7
Q

Equity theory

A
  • Deals with cognitive dissonance and dissonance reduction activities
  • What goes into one’s job must equal what comes out
  • Deals with perception of how fairly one perceives he is treated in an organization (one will be driven to take action if he feels he is treated unfairly)
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8
Q

Expectancy theory

A

Motivation is composed of a combination of expectancy, instrumentality and value of outcomes and rewards

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9
Q

SMART goal acronym

A 
Specific
Measurable
Actionable
Relevant
Time bound
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10
Q

Compensation

A

The monetary rewards that reinforce behavior, organizational membership, performance and retention

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11
Q

“Exempt” Job

A

A job which is exempt from FLSA

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12
Q

“Non-exempt” Job

A

A job which is not exempt from FLSA

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13
Q

Merit Pay

A

Payment based on individual position in a rank order of possible pay grades – can help increase equity

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14
Q

Incentive Pay / Variable Compensation

A

Payment based on an employee’s overall achievement (payment is used to incentivize behaviors)

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15
Q

Profit Sharing

A

Payment based on a measure of the organization’s performance

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16
Q

Employee Stock Ownership Plan (ESOP)

A

A plan to give employers certain tax and financial advantages when stock is granted to employees

17
Q

The Affordable Care Act

A
  • Put in place to help control health care costs and improve systems used to deliver healthcare
  • Requires U.S. citizens to have health coverage
  • Requires organizations of over 50 full-time employees to offer health care coverage
18
Q

Sexual Harassment

A

Unwelcome sexual advances, requests for sexual favors, and other verbal / physical conduct of sexual nature

19
Q

Occupational Safety and Health Act of 1970

A

Enforced a divide between labor and health

20
Q

Group

A

Two or more freely interacting individuals who share norms and goals and have a common identity

21
Q

Tuckman’s Model

A

Form, Storm, Norm, Perform, Adjourn

22
Q

Gersick’s Punctuated Equilibrium Model

A

First meeting, inertia, increased level of activity, more inertia, frenzied activity to complete project

23
Q

Team

A

A small number of people with complementary skills who are committed to a common purpose, goals, and approach for which they hold themselves mutually accountable

24
Q

Characteristics of a high performing team

A
  • 10-12 members
  • members have specific skills
  • roles are allocated across team members
  • commitment to a common purpose / goals
  • high level of trust
25
Q

Brainstorming

A

A technique used to increase group creativity and productivity by encouraging group members to express ideas in a non-critical, “safe” environment

26
Q

4 basic rules for successful brainstorming

A
  1. Avoid criticizing other’s ideas
  2. Share all ideas, even if they are “far-out”
  3. Offer as many comments as possible
  4. Build on other’s ideas to create your own
27
Q

Conflict

A

The process in which one party perceives that its interests are being opposed or negatively affected by another party

28
Q

Dysfunctional Conflict

A

Conflict that is detrimental to an organization’s goals, objectives and interests

29
Q

Functional Conflict

A

Constructive or cooperative conflict characterized by consultative interactions, a focus on issues, mutual respect, and useful give and take

30
Q

Incivility

A

Socially harmful, dysfunctional behavior

31
Q

Organizational Politics

A

Intentional acts of influence to enhance or protect the self interest of individuals or groups that are not endorsed by the organization

32
Q

“Soft” tactics

A
  • rational persuasion
  • consultation
  • personal appeal
  • integration
  • inspirational appeal
33
Q

“Hard” tactics

A
  • exchange
  • coalition
  • legitimizing
  • pressure

Organizational Behavior (2 decks)

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