Exam 2 Flashcards
Automatic call routing
a software system that answers phones automatically and routes calls to staff after the caller responds to prompts; also used to call a large number of patients to remind them of appointments or make announcements
Disruption
an unexpected event that throws a plan into disorder; an interruption that prevents a system or process from continuing as usual or expected
Established patients
patients who are returning to the office who have previously been seen by the physician
Expediency
a means of achieving a particular end, as in a situation requiring haste or caution
Integral
essential; being an indispensable part of a whole
Interaction
a two-way communication; mutual or reciprocal action or influence
Intermittent
coming and going at intervals; not continuous
Interval
space of time between events
Matrix
something in which a thing originates, develops, takes shape, or is contained; a base on which to build
No-show
a person who fails to keep an appointment without giving advance notice
Preauthorization
a process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist
Precertification
a process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure
Prerequisite
something that is necessary to an end or to carry out a function
Proficiency
competency as a result of training or practice
Reimbursement
payment of benefits to the physician for services rendered according to the guidelines of the third-party payer
Screening
a system for examining and separating into different groups; in the medical office, determining the severity of illness that patients experience and prioritizing appointments based on that severity
Socioeconomic
relating to a combination of social and economic factors
Template
a pre-developed page layout used to make new pages with a similar design, pattern, or style; a standardized file type used in computer software as a pre-formatted example on which to base other files
Advance
an amount of money or credit furnished in anticipation of repayment
Backorder
an ordered item that is not delivered when promised or demanded but will be filled at a later date
Budget
a plan for the coordination of resources and expenditures; the amount of money available or required for a particular purpose
Depleted
lessened markedly in quantity, content, power, or value
Discrepancies
differences between conflicting facts, claims , or opinions
Fiscal year
an accounting period of 12 months during which a company determines earnings and profit; the fiscal year does not necessarily begin in January; the business determines the beginning of its fiscal year
Honorarium
a payment in recognition of acts or professional services, usually on a special occasion
Incurred
to become liable or subject to; to bring down upon oneself
Mitigating
to cause to become less harsh or hostile; to make less severe or painful
Outsourcing
the practice of subcontracting work to an outside company
Overhead
the ongoing administrative expenses of a business that cannot be attributed to any specific business activity but are still necessary for the business to function (rent, utilities, insurance)
Packing slip
a list of items included in the shipment
Per diem
by the day; per day, an allowance for daily expenses
Proactive
acting in anticipation of future problems, needs or changes
Alphabetic filing
any system that arranges names or topics according to the sequence of the letters in the alphabet
Alphanumeric
of or relating to systems made up of combinations of letters and numbers
Audit
a formal examination of an organization’s or individual’s accounts or financial situation; a methodic examination and review
Augment
to make greater, more numerous, larger, or more intense
Caption
a heading, title, or subtitle under which records are filed
Chronologic order
of, relating to, or arranged in or according to the order of time
Continuity of care
continuation of care smoothly from one provider from one provider to another, so that the patient receives the most benefit and no interruption in care
Dictation
the act or manner of uttering words to be transcribed
Direct filing system
a filing system in which materials can be located without consulting an intermediary source of reference (alphabetic)
Gleaned
gathered bit by bit (information or material) picked over in search of relevant material
Indirect filing system
a filing system in which an intermediary source of reference (card file) must be consulted to locate specific files
Microfilm
a film with a photographic record of printed or other graphic matter on a reduced scale
Numeric filing
the filing of records, correspondence, or cards by number
Objective information
information gathered by watching or observing a patient
Obliteration
the act of making undecipherable or imperceptible by obscuring or wearing away
OUTfolder
a folder used to provide space for the temporary filing of materials
OUTguide
a heavy guide used to replace a folder temporarily removed from the filing space
Power of attorney
a legal instrument authorizing a person to act as the attorney or agent of the grantor
Pressboard
a strong, highly glazed composition board resembling vulcanized fiber; heavy card stock
Procrastination
intentional postponement of doing something that should be done
Provisional diagnosis
a temporary diagnosis made before all test results have been received
Purging
the process of moving active files to inactive status
Quality control
an aggregate of activities designed to ensure adequate quality, especially in manufactured products or in the service industries
Requisites
entities considered essential or necessary
Retention schedule
a method or plan for retaining or keeping medical records and for their movement from active, to inactive, to closed filing
Reverse chronological order
arranged in order so that the most recent item is on top and older items are filed further back
Shingling
a method of filing in which a report is laid on top of an older report, resembling the shingles on a roof
Subjective information
information gained by questioning the patient or taking it from a form
Tickler file
a chronologic file used as a reminder that something must be dealt with on a certain date
Transcription
a written copy of something made either in long hand or by machine
Vested
granted or endowed with a particular authority, right, or property; to have a special interest in
