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MA Admin > Exam 2 > Flashcards

Exam 2 Flashcards

1
Q

Automatic call routing

A

a software system that answers phones automatically and routes calls to staff after the caller responds to prompts; also used to call a large number of patients to remind them of appointments or make announcements

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2
Q

Disruption

A

an unexpected event that throws a plan into disorder; an interruption that prevents a system or process from continuing as usual or expected

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3
Q

Established patients

A

patients who are returning to the office who have previously been seen by the physician

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4
Q

Expediency

A

a means of achieving a particular end, as in a situation requiring haste or caution

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5
Q

Integral

A

essential; being an indispensable part of a whole

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6
Q

Interaction

A

a two-way communication; mutual or reciprocal action or influence

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7
Q

Intermittent

A

coming and going at intervals; not continuous

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8
Q

Interval

A

space of time between events

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9
Q

Matrix

A

something in which a thing originates, develops, takes shape, or is contained; a base on which to build

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10
Q

No-show

A

a person who fails to keep an appointment without giving advance notice

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11
Q

Preauthorization

A

a process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist

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12
Q

Precertification

A

a process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure

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13
Q

Prerequisite

A

something that is necessary to an end or to carry out a function

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14
Q

Proficiency

A

competency as a result of training or practice

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15
Q

Reimbursement

A

payment of benefits to the physician for services rendered according to the guidelines of the third-party payer

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16
Q

Screening

A

a system for examining and separating into different groups; in the medical office, determining the severity of illness that patients experience and prioritizing appointments based on that severity

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17
Q

Socioeconomic

A

relating to a combination of social and economic factors

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18
Q

Template

A

a pre-developed page layout used to make new pages with a similar design, pattern, or style; a standardized file type used in computer software as a pre-formatted example on which to base other files

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19
Q

Advance

A

an amount of money or credit furnished in anticipation of repayment

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20
Q

Backorder

A

an ordered item that is not delivered when promised or demanded but will be filled at a later date

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21
Q

Budget

A

a plan for the coordination of resources and expenditures; the amount of money available or required for a particular purpose

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22
Q

Depleted

A

lessened markedly in quantity, content, power, or value

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23
Q

Discrepancies

A

differences between conflicting facts, claims , or opinions

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24
Q

Fiscal year

A

an accounting period of 12 months during which a company determines earnings and profit; the fiscal year does not necessarily begin in January; the business determines the beginning of its fiscal year

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25
Q

Honorarium

A

a payment in recognition of acts or professional services, usually on a special occasion

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26
Q

Incurred

A

to become liable or subject to; to bring down upon oneself

27
Q

Mitigating

A

to cause to become less harsh or hostile; to make less severe or painful

28
Q

Outsourcing

A

the practice of subcontracting work to an outside company

29
Q

Overhead

A

the ongoing administrative expenses of a business that cannot be attributed to any specific business activity but are still necessary for the business to function (rent, utilities, insurance)

30
Q

Packing slip

A

a list of items included in the shipment

31
Q

Per diem

A

by the day; per day, an allowance for daily expenses

32
Q

Proactive

A

acting in anticipation of future problems, needs or changes

33
Q

Alphabetic filing

A

any system that arranges names or topics according to the sequence of the letters in the alphabet

34
Q

Alphanumeric

A

of or relating to systems made up of combinations of letters and numbers

35
Q

Audit

A

a formal examination of an organization’s or individual’s accounts or financial situation; a methodic examination and review

36
Q

Augment

A

to make greater, more numerous, larger, or more intense

37
Q

Caption

A

a heading, title, or subtitle under which records are filed

38
Q

Chronologic order

A

of, relating to, or arranged in or according to the order of time

39
Q

Continuity of care

A

continuation of care smoothly from one provider from one provider to another, so that the patient receives the most benefit and no interruption in care

40
Q

Dictation

A

the act or manner of uttering words to be transcribed

41
Q

Direct filing system

A

a filing system in which materials can be located without consulting an intermediary source of reference (alphabetic)

42
Q

Gleaned

A

gathered bit by bit (information or material) picked over in search of relevant material

43
Q

Indirect filing system

A

a filing system in which an intermediary source of reference (card file) must be consulted to locate specific files

44
Q

Microfilm

A

a film with a photographic record of printed or other graphic matter on a reduced scale

45
Q

Numeric filing

A

the filing of records, correspondence, or cards by number

46
Q

Objective information

A

information gathered by watching or observing a patient

47
Q

Obliteration

A

the act of making undecipherable or imperceptible by obscuring or wearing away

48
Q

OUTfolder

A

a folder used to provide space for the temporary filing of materials

49
Q

OUTguide

A

a heavy guide used to replace a folder temporarily removed from the filing space

50
Q

Power of attorney

A

a legal instrument authorizing a person to act as the attorney or agent of the grantor

51
Q

Pressboard

A

a strong, highly glazed composition board resembling vulcanized fiber; heavy card stock

52
Q

Procrastination

A

intentional postponement of doing something that should be done

53
Q

Provisional diagnosis

A

a temporary diagnosis made before all test results have been received

54
Q

Purging

A

the process of moving active files to inactive status

55
Q

Quality control

A

an aggregate of activities designed to ensure adequate quality, especially in manufactured products or in the service industries

56
Q

Requisites

A

entities considered essential or necessary

57
Q

Retention schedule

A

a method or plan for retaining or keeping medical records and for their movement from active, to inactive, to closed filing

58
Q

Reverse chronological order

A

arranged in order so that the most recent item is on top and older items are filed further back

59
Q

Shingling

A

a method of filing in which a report is laid on top of an older report, resembling the shingles on a roof

60
Q

Subjective information

A

information gained by questioning the patient or taking it from a form

61
Q

Tickler file

A

a chronologic file used as a reminder that something must be dealt with on a certain date

62
Q

Transcription

A

a written copy of something made either in long hand or by machine

63
Q

Vested

A

granted or endowed with a particular authority, right, or property; to have a special interest in

MA Admin (6 decks)

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