Exam 2

Question 1

Human relations training began first in business management activities.

Answer 1

True

Question 2

Elton Mayo established “scientific management” to achieve greater collaboration among workers, and also to achieve higher efficiency through improved management practices.

Answer 2

False

Question 3

Elton Mayo’s study of the Western Electric Plant at Hawthorne, Illinois is one of the most important studies to call attention to the significance of informal groups in large organizational settings.

Answer 3

True

Question 4

According to Chester Barnard, the executive in an organization not only manages production but he or she also created a productive system that allows his or her subordinates to fulfill their functions.

Answer 4

True

Question 5

According to Douglas McGregor, Theory X workers dislike work. These workers have to be forced, punished, and rewarded to produce.

Answer 5

True

Question 6

Elton Mayo and Fritz Rothlisberger’s human relations approach to managing human resources is effective in all work-related situations.

Answer 6

False

Question 7

Helpful feedback is evaluative rather than descriptive, and it is general rather than specific.

Answer 7

False

Question 8

The major contributions of the social sciences to human relations training are found in studies that focus on the power elite.

Answer 8

True

Question 9

According to C. Wright Mills, only the disenfranchised masses of people who are concerned with discovering and publicizing abuses of the power elite can effectively bring about redistribution of economic privileges.

Answer 9

False

Question 10

Floyd Hunter’s studies led community activist to focus their human relations interventions on local community leaders who carry out the policy decisions of national leaders.

Answer 10

True

Question 11

Early social sciences theorist stated that the power elite in communities is an outgrowth, a natural consequence, of inertia among most members of a society.

Answer 11

True

Question 12

Karl Marx’s theory of human relations is based on the premise that people in all societies are mainly obsessed with the consumption of goods rather than the productions of goods.

Answer 12

False

Question 13

Daniel Garza’s story “Saturday belongs to the Palomia” describes the successful integration of migrant farm workers and their families into a small Texas town.

Answer 13

False

Question 14

C. Wright Mills asserted that all people make their own history but some individuals are freer to do so than others.

Answer 14

True

Question 15

Much of the help and good intentions of people go to waste because of their lack of understanding of what is helpful and what constitutes a helping relationship.

Answer 15

True

Question 16

There are no qualities about the helping relationship that are the same between a counselor and a client and a teacher and a student.

Answer 16

False

Question 17

In a helping relationship, the fears that restrain a stressed person need not be resolved if the she or he is to take appropriate actions to change.

Answer 17

False

Question 18

To be genuine in a relationship required each person to be aware of her or his own inner feelings

Answer 18

True

Question 19

Empathy does not require a helper to vicariously experience the feelings of another person.

Answer 19

False

Question 20

Unlike most behavioral scientist, human relations practitioners are not merely interested in describing what is happening in social interactions; they are also concerned with what may be done to promote positive group interactions.

Answer 20

True

Question 21

The most effective human relations practitioners are detached, objective, and neutral observers of social injustices.

Answer 21

False

Question 22

If the number of people attending human relations training programs is a valid indication, there is a growing hunger among people in the United States for intimacy, relatedness, affection, and being understood.

Answer 22

True

Question 23

There is ample evidence that the feeling of isolation, the alienation of one’s self from the world, is suffered by people with extreme pathological problems and also countless “normal” persons.

Answer 23

True

Question 24

Too much emphasis on professional helpers or novice helpers can encourage people who are being helped to feel helpless and unable to help themselves.

Answer 24

True

Question 25

Human relations groups that encourage participants to rebel against rigid group norms often establish their own rigid norms.

Answer 25

True

Question 26

No studies have been conducted that document negative effects of poorly designed human relations activities.

Answer 26

False

Question 27

Human relations programs deal not so much with the neurotic or psychotic aspects of individuals but with the personalities for their “normal” emotional, intellectual, and spiritual growth.

Answer 27

True

Question 28

Human relations theorist have borrowed very little from such “conventional” psychologist or behavioral psychologist such as Alfred Adler, Karen Horney, and Henry Stack Sullivan.

Answer 28

False

Question 29

Before humanistic psychology was developed in the 20th century, there were no behavioral scientists that focused on individual and group behaviors.

Answer 29

False

Question 30

In the reading titled “It Hurts to Be Alive and Obsolete,” Zoe Moss provides a heartfelt story of her personal problems that involved poverty, sexism, and ageism.

Answer 30

True

Question 31

Human relations theory
A. Is a Dream
B. Is a personal affair
C. Is a set of rules to follow
D. None of the statements listed above is true

Answer 31

D. None of the statements listed above is true

Question 32

The Intuitor
A. Places heavy emphasis on ideas, concepts, theories, and long-range planning
B. Relies mostly on logic, factual data, and systematic inquiry
C. Is characterized by his or her heavy emphasis on action
D. Two of the statements listed above are true

Answer 32

A. Places heavy emphasis on ideas, concepts, theories, and long-range planning

Question 33

The traits of a self-actualized person include
A. An adequate perception of reality
B. An acceptance of others, self, and human nature
C. A hostile sense of humor
D. Only A and B are traits of a self-actualized person
E. A, B and C are traits of a self-actualized person

Answer 33

D. Only A and B are traits of a self-actualized person

Question 34

McGregor’s Theory Y workers
A. Are by nature not passive or resistant to organizational needs
B. Have the potential for development, motivation, and capacity to be good worker
C. Achieve their own goals best by directing their own efforts toward organizational goals.
D. All of the statements listed above are true.
E. Only two of the statements listed above are true.

Answer 34

D. All of the statements listed above are true.

Question 35

According to Edgar Schein, as stated in the reading titled “Organizational Socialization and the Profession of Management,” new members hired into an organization should..
A. Have instilled in them the negative values of long-time disgruntled workers
B. Not be promoted to positions of responsibility if they are rebellious workers
C. Not be publicity recognized when then they do good work
D. None of the statements listed above are true

Answer 35

D. None of the statements listed above are true

Question 36

Which of the following humanities have not contributed much to human relations studies?
A. The arts: dance, theater and music
B. Philosophy
C. Religion
D. Literature
E. All of the humanities have contributed much to human relations studies

Answer 36

E. All of the humanities have contributed much to human relations studies

Question 37

Based on class lectures, which statement is true?
A. All people should have equal opportunities to achieve social justice
B. The right to be free in the United States does not imply the right to be culturally different
C. There are several laws in the United States banning racist ideologies
D. None of the statements listed above are true

Answer 37

A. All people should have equal opportunities to achieve social justice

Question 38

Based on class lectures, which of the following statement is false?
A. The United States has finally become a post-racial society
B. The academic field of human relations ought to be concerned only with white privileges and nonwhite deprivations
C. In order to be optimally effective, human relations studies in the United States should not include global perspectives
D. All of the statements listed above are false

Answer 38

D. All of the statements listed above are false

Question 39

Being genuine means that our behaviors match our..
A. Education
B. Age
C. Beliefs
D. Intelligence

Answer 39

C. Beliefs

Question 40

Powerful People..
A. Give little relatively thought to how their behavior is perceived by powerless people
B. Tend to go to great lengths to please powerless people
C. Have more to lose in emotional relationships than their powerless mates
D. Are usually more sensitive to feelings of their powerless mates than their mates are of their own feelings

Answer 40

A. Give little relatively thought to how their behavior is perceived by powerless people

Question 41

“Masculine behaviors” are
A. Better behaviors for leaders in organizations than “feminine behaviors” for leaders in organizations
B. Not better or worse than “feminine behaviors” for leaders in organizations
C. Worse for leaders in organizations than “feminine behaviors”
D. No longer observable in leaders of large organizations

Answer 41

B. Not better or worse than “feminine behaviors” for leaders in organizations

Question 42

The best way to understand people who are different from us is to..
A. Read books about them
B. Watch movies about them
C. Read their social media tweets
D. Interact with them

Answer 42

D. Interact with them

Question 43

From a humanistic perspective, the race that is the most important is..
A. The race each of us is born into
B. The one that espouses our religious beliefs
C. The human race
D. The one that produces the most college graduates

Answer 43

C. The human race

Question 44

What is the most significant, and the least replaceable, thing that individuals who help other persons can give to them?
A. Money
B. Solutions to their problems
C. Nothing
D. Their time

Answer 44

D. Their time