Exam 2 Flashcards
Human relations training began first in business management activities.
True
Elton Mayo established “scientific management” to achieve greater collaboration among workers, and also to achieve higher efficiency through improved management practices.
False
Elton Mayo’s study of the Western Electric Plant at Hawthorne, Illinois is one of the most important studies to call attention to the significance of informal groups in large organizational settings.
True
According to Chester Barnard, the executive in an organization not only manages production but he or she also created a productive system that allows his or her subordinates to fulfill their functions.
True
According to Douglas McGregor, Theory X workers dislike work. These workers have to be forced, punished, and rewarded to produce.
True
Elton Mayo and Fritz Rothlisberger’s human relations approach to managing human resources is effective in all work-related situations.
False
Helpful feedback is evaluative rather than descriptive, and it is general rather than specific.
False
The major contributions of the social sciences to human relations training are found in studies that focus on the power elite.
True
According to C. Wright Mills, only the disenfranchised masses of people who are concerned with discovering and publicizing abuses of the power elite can effectively bring about redistribution of economic privileges.
False
Floyd Hunter’s studies led community activist to focus their human relations interventions on local community leaders who carry out the policy decisions of national leaders.
True
Early social sciences theorist stated that the power elite in communities is an outgrowth, a natural consequence, of inertia among most members of a society.
True
Karl Marx’s theory of human relations is based on the premise that people in all societies are mainly obsessed with the consumption of goods rather than the productions of goods.
False
Daniel Garza’s story “Saturday belongs to the Palomia” describes the successful integration of migrant farm workers and their families into a small Texas town.
False
C. Wright Mills asserted that all people make their own history but some individuals are freer to do so than others.
True
Much of the help and good intentions of people go to waste because of their lack of understanding of what is helpful and what constitutes a helping relationship.
True
There are no qualities about the helping relationship that are the same between a counselor and a client and a teacher and a student.
False
In a helping relationship, the fears that restrain a stressed person need not be resolved if the she or he is to take appropriate actions to change.
False
To be genuine in a relationship required each person to be aware of her or his own inner feelings
True
Empathy does not require a helper to vicariously experience the feelings of another person.
False
Unlike most behavioral scientist, human relations practitioners are not merely interested in describing what is happening in social interactions; they are also concerned with what may be done to promote positive group interactions.
True
The most effective human relations practitioners are detached, objective, and neutral observers of social injustices.
False
If the number of people attending human relations training programs is a valid indication, there is a growing hunger among people in the United States for intimacy, relatedness, affection, and being understood.
True
There is ample evidence that the feeling of isolation, the alienation of one’s self from the world, is suffered by people with extreme pathological problems and also countless “normal” persons.
True
Too much emphasis on professional helpers or novice helpers can encourage people who are being helped to feel helpless and unable to help themselves.
True
Human relations groups that encourage participants to rebel against rigid group norms often establish their own rigid norms.
True
No studies have been conducted that document negative effects of poorly designed human relations activities.
False
Human relations programs deal not so much with the neurotic or psychotic aspects of individuals but with the personalities for their “normal” emotional, intellectual, and spiritual growth.
True
Human relations theorist have borrowed very little from such “conventional” psychologist or behavioral psychologist such as Alfred Adler, Karen Horney, and Henry Stack Sullivan.
False
Before humanistic psychology was developed in the 20th century, there were no behavioral scientists that focused on individual and group behaviors.
False
In the reading titled “It Hurts to Be Alive and Obsolete,” Zoe Moss provides a heartfelt story of her personal problems that involved poverty, sexism, and ageism.
True
Human relations theory A. Is a Dream B. Is a personal affair C. Is a set of rules to follow D. None of the statements listed above is true
D. None of the statements listed above is true
The Intuitor
A. Places heavy emphasis on ideas, concepts, theories, and long-range planning
B. Relies mostly on logic, factual data, and systematic inquiry
C. Is characterized by his or her heavy emphasis on action
D. Two of the statements listed above are true
A. Places heavy emphasis on ideas, concepts, theories, and long-range planning
The traits of a self-actualized person include
A. An adequate perception of reality
B. An acceptance of others, self, and human nature
C. A hostile sense of humor
D. Only A and B are traits of a self-actualized person
E. A, B and C are traits of a self-actualized person
D. Only A and B are traits of a self-actualized person
McGregor’s Theory Y workers
A. Are by nature not passive or resistant to organizational needs
B. Have the potential for development, motivation, and capacity to be good worker
C. Achieve their own goals best by directing their own efforts toward organizational goals.
D. All of the statements listed above are true.
E. Only two of the statements listed above are true.
D. All of the statements listed above are true.
According to Edgar Schein, as stated in the reading titled “Organizational Socialization and the Profession of Management,” new members hired into an organization should..
A. Have instilled in them the negative values of long-time disgruntled workers
B. Not be promoted to positions of responsibility if they are rebellious workers
C. Not be publicity recognized when then they do good work
D. None of the statements listed above are true
D. None of the statements listed above are true
Which of the following humanities have not contributed much to human relations studies?
A. The arts: dance, theater and music
B. Philosophy
C. Religion
D. Literature
E. All of the humanities have contributed much to human relations studies
E. All of the humanities have contributed much to human relations studies
Based on class lectures, which statement is true?
A. All people should have equal opportunities to achieve social justice
B. The right to be free in the United States does not imply the right to be culturally different
C. There are several laws in the United States banning racist ideologies
D. None of the statements listed above are true
A. All people should have equal opportunities to achieve social justice
Based on class lectures, which of the following statement is false? A. The United States has finally become a post-racial society B. The academic field of human relations ought to be concerned only with white privileges and nonwhite deprivations C. In order to be optimally effective, human relations studies in the United States should not include global perspectives D. All of the statements listed above are false
D. All of the statements listed above are false
Being genuine means that our behaviors match our.. A. Education B. Age C. Beliefs D. Intelligence
C. Beliefs
Powerful People..
A. Give little relatively thought to how their behavior is perceived by powerless people
B. Tend to go to great lengths to please powerless people
C. Have more to lose in emotional relationships than their powerless mates
D. Are usually more sensitive to feelings of their powerless mates than their mates are of their own feelings
A. Give little relatively thought to how their behavior is perceived by powerless people
“Masculine behaviors” are
A. Better behaviors for leaders in organizations than “feminine behaviors” for leaders in organizations
B. Not better or worse than “feminine behaviors” for leaders in organizations
C. Worse for leaders in organizations than “feminine behaviors”
D. No longer observable in leaders of large organizations
B. Not better or worse than “feminine behaviors” for leaders in organizations
The best way to understand people who are different from us is to.. A. Read books about them B. Watch movies about them C. Read their social media tweets D. Interact with them
D. Interact with them
From a humanistic perspective, the race that is the most important is..
A. The race each of us is born into
B. The one that espouses our religious beliefs
C. The human race
D. The one that produces the most college graduates
C. The human race
What is the most significant, and the least replaceable, thing that individuals who help other persons can give to them? A. Money B. Solutions to their problems C. Nothing D. Their time
D. Their time
