exam 2 Flashcards
proxemics
personal space
expressive tone
displays an emotional response
directive tone
suggests authority
(to give directions/orders)
phlebotomy is a *** space
intimate
phlebotomists should always be ** listening
active
records (charts, patient record, sample logs, completed forms) are
permanent
documents (SOP, requisitions) are always
changing
incident reports are to be written within ** hours of the incident
24 hours
three different tones:
expressive tone
directive tone
problem solving tone
expressive tone
displays of emotional response when we speak
directive tone
can suggest authority and is often used to give directions or orders
problem solving tone
we collect and interpret shared information
what is the most common tone in healthcare
problem solving tone
active listener can
paraphrase or repeat back what the other person said
passive listener
interacts with the communicator in a manner that reflects minimal effort to understand or acknowledge the real message being displayed
each type of document has its own purpose and examples includes
policies
processes
procedures
forms
forms are documents that are used to
gather information
