Exam 2

Question 1

What is communication and what is effective communication

Answer 1

-Communication is the process of passing info and understanding from one person to another
-Effective communication means we want to convey content in a way we intend for them to be received

Question 2

The flow of communication (diagram)

Answer 2

intent
speaker
filter
message
filter
listener
impact

Question 3

What are some things that effect the speaker in communication

Answer 3

-articulation
-flow
-rules of language-> syntax, semantics, pragmatics
-> syntax= grammar rules
-> semantics= meaning of
words (context)
-> pragmatics= how we use
words

Question 4

What are some things that effect the listener in communication

Answer 4

listening and understanding
hearing and processing
perception and interpretation

Question 5

what kind of things are associated with the filters in communication

Answer 5

past experiences, genders filter messages differently, current emotions, self perceptions

Question 6

what is associated with body language

Answer 6

posture, facial expressions, gestures

Question 7

effective verbal communication

Answer 7

-Positive and honest (no BUTS) add additions (ex I really like how you did this, if you want to add this or do this maybe try doing this)
-Clear and simple (KISS)
-Say it loud enough and say it again
-Be consistent
-give feedback immediately
-be honest when you don’t know
-use open ended questions
-be brief

Question 8

Effective non verbal communication

Answer 8

-Facial Expressions
-body language
-Eye contact

Question 9

Effective listening

Answer 9

-pay attention
-be understanding (interpret what is being said)
-show you were listening
->acknowledge-rephrase-ask

Question 10

Why do you need effective communication

Answer 10

good communication increases motivation

Question 11

What two things make up motivation

Answer 11

direction and intensity of effort

Question 12

Parts of how to in motivation

Answer 12

Followers like to know WHAT is expected of them and WHY.
-Communication
-Goal-setting and how to achieve?
Followers must be responsible for performance (not the Leader).
-Records of personal progress
-Re-evaluation of goals and
achievements
*coaches can open doors for development

Question 13

Personal motivation

Answer 13

Subject to Change
-Incentive motivation
-Attribution process
-Intrinsic vs. extrinsic motivation
-Self-confidence

Not Subject to Change
-Personality trait of anxiety - general
-Personality trait of sport competition anxiety – specific
-Both are stable and change slowly as the athlete gains experience.

Question 14

Situational motivation

Answer 14

Subject to Change
-Material rewards
-Goals of activity
-Purpose of involvement
-Practice session
-Social reinforcement
-Leadership style

Not Subject to Change
-Opponents
-Spectators
-Level of competition
-Facilities
-Schedule of competitions
-Athlete/team ability relative to opponents

Question 15

Vrooms expectancy model equation

Answer 15

Motivation = expectancy X valence

Valence- how much do we value the experience
Expectancy- perception of ability to accomplish objection

Question 16

Vrooms expectancy model (diagram)

Answer 16

effort-> performance-> outcome-> motivation

-expectancy: perceived probability that effort will lead to good performance
-instrumentality: perceived probability that good performance will lead to desired outcomes
-Valance: value of expected outcomes to the individual

Question 17

Definition of success (wooden vs webster)

Answer 17

Webster
Accumulation of material possessions or the attainment of a position of power, prestige or fame

Wodden
Peace of mind attained only through self-satisfaction in knowing you made the effort to do the best of which you’re capable

Question 18

3 keys to success (Pat Riley)

Answer 18

1. learn your role
2. accept your role
3. strive to excel at it

Question 19

In the three-skills approach with the 3 different management positions what level of technical, human and conceptual skills do each have

Answer 19

supervisor- high tech, hight human and low conceptual
middle- high all three
top- low tech high human and conceptual

Question 20

What is the skills-based model

Answer 20

3 main categories
1. Individual attributes
-motivation, personality, ect
2. Competencies
-problem-solving, social judgment, knowledge
3. leadership outcomes
-effective problem solving, performance

*individual attributes and competencies are affected by career experience
*all 3 are affected by environmental influences

Question 21

what are 3 things that athletes like in a coach

Answer 21

1. Improve their skills (male coaches engage more here)
2. Build relationships (female coaches engage more here)
3. Let them participate in decision making

Question 22

What do coaches think they do a lot of but according to players they do

Answer 22

-provided technical support after mistakes
-reward players for good plays/effort
-rarely exhibited punitive behaviors

players say:
-punishment and punitive technical instruction were highest

Question 23

TART

Answer 23

Try = training/practice
Assess = feedback
Refine = learning
Try again = experience

Question 24

In the Vroom decision making model what are the 5 decision making processes that can be used

Answer 24

1. Autocratic 1 (A1): The leader uses the information that they already have to make the decision themselves
2. Autocratic 2 (A2): The leader asks team members for specific pieces of information, but may not inform the team about the decision to be made
3. Consultative 1 (C1): The leader informs the team about the decision to be made, but will make the decision in isolation
4. Consultative 2 (C2): The leader is responsible for the decision, but the team discuss the situation together
5. Group (G): The team make the
   decision together. The leader’s role is as a facilitator and to support the team during this
   process.