Exam 1 questions Flashcards
The fundamental purpose of an organization’s mission statement is to:
A) define the functional areas required by the organization.
B) define the operational structure of the organization.
C) generate good public relations for the organization.
D) define the organization’s purpose in society.
E) create a good human relations climate in the organization.
D
A project organization:
A) is effective for companies with multiple large projects.
B) is appropriate only in construction firms.
C) often fails when the project cuts across organizational lines.
D) is most helpful for ongoing projects with no termination date.
E) is most helpful when the work contains simple and unrelated tasks.
A
A business’s stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include:
A. lenders.
B. suppliers.
C. employees.
D. owners.
E. all of these.
E
Which of the following influences layout design?
A) technology
B) personnel levels
C) inventory requirements
D) capacity needs
E) All of these influence layout decisions.
E
The phases of project management are:
A) planning, scheduling, and controlling.
B) planning, programming, and budgeting.
C) planning, organizing, staffing, leading, and controlling.
D) different for manufacturing projects than for service projects. E) GANTT, CPM, and PERT.
A
All of the following decisions fall within the scope of operations management EXCEPT for:
A) design of goods and services.
B) managing quality and statistical process control.
C) location strategies.
D) creating the company income statement.
E) human resources, job design and work measurement.
D
Which of the following statements is most correct?
A) KSFs are often necessary, but not sufficient for competitive advantage.
B) KSFs are both necessary and sufficient for competitive advantage.
C) KSFs are often sufficient, but not necessary for competitive advantage.
D) KSFs are neither necessary nor sufficient for competitive advantage.
E) None of these statements are correct.
A
Which of the following is NOT one of the phases of project management?
A) planning
B) scheduling
C) controlling
D) budgeting
E) All of the above are project management phases
D
Which of the following would NOT be an operations function in a commercial bank?
A) check clearing
B) auditing
C) maintenance
D) teller scheduling
E) collection
B
A code of ethics especially for project managers:
A) has been established by the Project Management Institute.
B) has been formulated by the Federal government.
C) has been formulated by the World Trade Organization.
D) is inappropriate, since everyone should use the same guidance on ethical issues.
E) does not exist at this time.
A
Which of the following environmental factors has not contributed to Microsoft’s changing strategy?
A) security issues
B) faster processors
C) global warming
D) Google
E) the Internet
C
WBS stands for which of the following project management tools? A) work break schedule
B) work breakdown status
C) work breakdown schedule
D) work breakdown structure
E) work break status
D
Projects such as road building and plane building are:
A. not defined.
B. agile.
C. well-defined.
D. ill-defined.
E. none of these.
C
Standardization is an appropriate strategy in which stage of the product life cycle?
A) decline
B) retirement
C) introduction
D) maturity
E) growth
D
The waterfall approach is used most often for:
A) well-defined projects
B) projects whose changes tend to be minor
C) projects with step-by-step progress
D) controlling projects
E) all of the above
E
The purpose of NAFTA is to?
A-phase out all trade and tariff barriers between the United States, Canada, and Mexico.
B-phase out all trade and tariff barriers between North America and South America.
C-provide fair and equitable tariff rates for trade between the United States, Canada, and Mexico.
D-curb illegal immigration from Mexico to the United States.
E-substitute cheap labor in Mexico for expensive labor in the United States.
A
Value-chain analysis can be used to determine if a business is adding unique value in which of the
following areas?
A) human resources
B) quality management
C) product research
D) process innovation
E) all of these
E
The two general approaches to forecasting are:
A) judgmental and associative.
B) judgmental and qualitative.
C) historical and associative.
D) qualitative and quantitative.
E) mathematical and statistical.
D
Which of the following is NOT a typical service attribute?
A. simultaneous production and consumption
B. customer interaction is high
C. intangible product
D. easy to store
E. difficult to resell
D
The factor responsible for the largest portion of productivity increase in the United States is:
A) capital.
B) labor.
C) management.
D) All three combined; it is impossible to determine the contribution of individual
factors.
E) none of these.
C
The main difference between PERT and CPM is that:
A) PERT is more accurate than CPM.
B) PERT assumes that activity durations are known.
C) PERT ignores activity costs.
D) CPM assumes activity durations can vary.
E) PERT employs three time estimates for each activity
E
Which of the following tasks within a manufacturing firm is performed by the operations function?
A) sales promotion
B) borrowing funds
C) stock issue
D) quality assurance and control
E) market research
D
