ch 3: Operations Strategy in a Global Environment Flashcards

1
Q

Project characteristics

A

Single unit
Many related activities
Difficult production planning/inventory control
General purpose equipment
High labor skills

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2
Q

Management of Projects
phases

A

planning
controlling
scheduling

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3
Q

planning

A

Goal setting, defining the project, team organization

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4
Q

Scheduling

A

Releates people, money, and supplies to specific activities and related activities to each other

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5
Q

controlling

A

Firm monitors resources, costs, quality, and budgets

Also revises or changes plans and shifts resources to meet time and cost demands

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6
Q

Planning
activities

A

Objectives
Resources
Work breakdown structure
Organization

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7
Q

Scheduling
activities

A

Project activities
Start and end times
Network

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8
Q

controlling activities

A

Monitor, compare, revise, action

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9
Q

Project planning

A

Establishing objectives
Defining a project
Creating work breakdown structure
Determining resources
Forming organization

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10
Q

Project organization

A

Often temporary schedule

Uses specialists from entire company

Headed by project manager
-Coordinates activities
-Monitors schedule and costs

Permanent structure called matrix organization

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11
Q

Project organization most helpful when

A

Work can be defined with a specific goal and deadline

The job is unique/unfamiliar to the existing organization

Contains complex interrelated tasks requiring specialized skills

Project is temporary but critical to the org

Project cuts across
organizational lines

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12
Q

The role of a project manager

A

reponsible for making sure..

All necessary activities are finished in order and on time

The project comes within the budget

Project meets quality goals

The ppl assigned to the project receive motivation, direction, and information

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13
Q

Project managers should be good

A

Good coaches
Good communiters
Able to organize activities a variety of disciplines

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14
Q

ethical issues

A

Proj. management institute has established ethical code to deal w problems such as

Offers of gifts from contractors

Pressure to alter status reports to mask delays

False reports for chargers of time and expenses

Pressure to compromise quality to meet schedules

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15
Q

Work breakdown structure

A

1-project
2-major tasks in the project
3-subtasks in the major tasks
4-activities to be completed

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16
Q

Project scheduling techniques

A

Ensure that all activities are planned for

Order of performance is accounted for

Activity time estimates are recorded

Overall project time is developed

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17
Q

Purposes of project scheduling

A

Shows the relationship of each activity to others and to the whole project

Identifies the precedence relationships among activities

Encourages the setting of realistic time and cost estimates for each activity

Helps make better use of ppl, money, and material resources by identifying critical bottlenecks in the project

18
Q

Actual project scheduling techniques

A

Gantt chart
Critical path method (CPM)
Program evaluation and review technique (PERT)

19
Q

Project controlling

A

Close monitoring of resources, costs, quality, budgests
Feedback enables revising the project plan and shift resources
Computerized tools produce extensive reports

20
Q

Project management software

A

Oracle primavera
Hp project
Fast track
Microsoft project

21
Q

Project control reports

A

Detailed cost breakdowns for each task
Labor requirements
cost/hour summaries
Raw material/expenditure forecasts
Variance reports
Time analysis reports
Work status reports

22
Q

Well defined (waterfall projects)

A

Extensive planning
Known constraints
Well defined specifications

23
Q

Ill defined (agile projects)

A

Many unknowns
Evolving technology and specifications
Project developed iteratively and incrementally

24
Q

pert and cpm

A

Network techniques

Developed in 1950s

Consider precedence relationships and interdependencies

Each uses a different estimate of activity times

25
Six Steps PERT and CPM
Define the project and prepare the work breakdown structure Develop relationships among the activities – decide which activities must precede and which must follow others Draw the network connecting all of the activities Assign time and/or cost estimates to each activity Compute the longest time path through the network – this is called the critical path . Use the network to help plan, schedule, monitor, and control the projec
26
Questions PERT and CPM Can Answer
When will the entire project be completed? What are the critical activities or tasks in the project? Which are the noncritical activities? What is the probability the project will be completed by a specific date? Is the project on schedule, behind schedule, or ahead of schedule? Is the money spent equal to, less than, or greater than the budget? Are there enough resources available to finish the project on time? If the project must be finished in a shorter time, what is the way to accomplish this at least cost?
27
Perform a Critical Path Analysis
The critical path is the longest path through the network The critical path is the shortest time in which the project can be completed Any delay in critical path activities delays the project Critical path activities have no slack time
28
ES (earliest start)
earliest time at which an activity can start, assuming all predecessors have been completed
29
EF (earliest finish)
earliest time at which an activity can be finished
30
LS (latest start)
latest time at which an activity can start so as to not delay the completion time of the entire project
31
LF (latest finish)
latest time by which an activity has to be finished so as to not delay the completion time of the entire project
32
Forward Pass Earliest Start Time Rule
If an activity has only a single immediate predecessor, its ES equals the EF of the predecessor If an activity has multiple immediate predecessors, its ES is the maximum of all the EF values of its predecessors ES = Max {EF of all immediate predecessors}
33
foward pass Earliest Finish Time Rule:
The earliest finish time (EF) of an activity is the sum of its earliest start time (ES) and its activity time EF = ES + Activity time
34
Backward Pass Latest Finish Time Rule
If an activity is an immediate predecessor for just a single activity, its LF equals the LS of the activity that immediately follows it If an activity is an immediate predecessor to more than one activity, its LF is the minimum of all LS values of all activities that immediately follow it LF = Min {LS of all immediate following activities}
35
Backward Pass Latest Start Time Rule:
The latest start time (LS) of an activity is the difference of its latest finish time (LF) and its activity time LS = LF − Activity time
36
Computing slack time
Slack is the length of time an activity can be delayed without delaying the entire project Slack = LS − ES or Slack = LF − EF
37
Variability in activity times
CPM assumes we know a fixed time estimate for each activity and there is no variability in activity times PERT uses a probability distribution for activity times to allow for variability
38
3 time estimates are required
Optimistic time (a) – if everything goes according to plan Pessimistic time (b) – assuming very unfavorable conditions Most likely time (m) – most realistic estimate
39
PERT makes two more assumptions:
Total project completion times follow a normal probability distribution Activity times are statistically independent
40
Factors to Consider When Crashing a Project
The amount by which an activity is crashed is, in fact, permissible Taken together, the shortened activity durations will enable us to finish the project by the due date The total cost of crashing is as small as possible
40
Pros of pert/cpm
Especially useful when scheduling and controlling large projects Straightforward concept and not mathematically complex Graphical networks help highlight relationships among project activities Critical path and slack time analyses help pinpoint activities that need to be closely watched Project documentation and graphics point out who is responsible for various activities Applicable to a wide variety of projects Useful in monitoring not only schedules but costs as well
41
Cons of pert/cpm
Project activities have to be clearly defined, independent, and stable in their relationships Precedence relationships must be specified and networked together Time estimates tend to be subjective and are subject to fudging by managers There is an inherent danger of too much emphasis being placed on the longest, or critical, path