exam 1 material Flashcards
communication
behavior, tool/skill
nonverbal
body language, facial expression, hygiene
cues:
vocal
action
object
personal
touch
pitch and tone
posture, facial gestures
appearance
care of belongings
personal space and action
successful communication
reaches mutual understanding
goal is for therapeutic communication
internal factors that influence communication
linking others, empathy, ability to listen, self-awareness
external factors that influence communication
appearance, privacy, attentiveness, physical environment (i.e, distance, equal status seating, telehealth, temperature, lightning, quiteness)
open ended questions
ask for narrative response
use: in the beginning of interview, introduction of new section of questions, when pt introduces a new topic
close ended questions
ask for specific information
use: after opening narrative for more details, need specific facts about health problems/during review of systems, to move interview along
Therapeutic Communication
skilled approach of interacting with others
S: squarely face speaker (consider culture)
O: open posture
L: lean toward speaker
E: eye contact maintained (consider culture)
R: relax while listening
Active listening
silent attentiveness to what pt is expressing; allow time w/o interruption (comfortable with silence)
Facilitation
provide general leads for pt to say more
Reflection
focus further attention on a specific phrase and help person to continue to talk in their way
Sharing Observations
observe by making comments to eliminate the need for extensive questioning, focusing or clarification
Empathy
recognize feeling and put it into words; allowing expression
Sharing hope
essential for healing, provide positive feedback and encouragement