Exam 1 - Directing and Controlling Flashcards
1
Q
What is true controlling?
A
Information and action
2
Q
What would be corrective action?
A
- Training
- Disciplinary
3
Q
Name the 2 theories about leadership.
A
1) Great person theory
2) “Big bang” theory
4
Q
What are the two types of controlling?
A
1) Preventive
2) Corrective
5
Q
Name the four stages of the control process.
A
1) Determination of performance standards
2) Measurement of performance
3) Comparison of actual against desired performance
4) Implementation of corrective action
