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Behavior Theory BA 300 > Exam #1, chapters 1 - 6 > Flashcards

Exam #1, chapters 1 - 6 Flashcards

1
Q

an individual who achieves goals through other people

A

manager

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2
Q

a consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals

A

Organization

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3
Q

motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts

A

Leading

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4
Q

(Management roles)

Interpersonal roles:

A
  • figure head
  • leader
  • liaison
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5
Q

(Management roles)

Informational:

A
  • monitor
  • disseminator
  • spokesperson
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6
Q

(Management roles)

Decisional:

A
  • Entrepreneur
  • disturbance handler
  • resource allocator
  • negotiator
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7
Q

(Management roles)

the ability to apply specialized knowledge or expertise

A

technical skills

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8
Q

(Management roles)

the ability to work with, understand and motivate other people, both individually and in groups

A

human skills

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9
Q

(Management roles)

the ability to analyze and diagnose complex situations

A

conceptual skills

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10
Q

Traditional manager:

A

-decision making, planning and controlling

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11
Q

Actions of leaders reflect how _____________________

A

employees act with each other

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12
Q

a field of study that investigates the impact individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness.

A

Organizational Behavior

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13
Q

looking at relationships, attempting to contribute cause ad effects, and drawing conclusions based on scientific evidence.

A

Systematic study

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14
Q

the basing of managerial decisions on the best available scientific evidence

A

evidence based management

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15
Q

Intuition:

A

a gut feeling not necessarily supported by research

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16
Q

the science that seeks to measure, explain and sometimes change the behavior of humans and other animals

A

Psychology

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17
Q

an area of psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another

A

Social Psychology

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18
Q

The study of people in relation to their social environment or culture

A

Sociology

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19
Q

the study of societies to learn about human beings and their activities

A

Anthropology

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20
Q

Situational factors are variables that moderate the relationships between the independent and dependent variables

A

Contingency variables

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21
Q

When working with people from other cultures remember that ______________________

A

what motivates you might not motivate them

22
Q

Management practices need to be modified to reflect the __________

A

values of the different countries in which organizations operate

23
Q

Creating a positive work environment:

A

employees perceive work environment as a positive or negative in terms of their work experiences with other employees, rather than the quality of their physical surroundings.

24
Q

an area of OB research that concerns how organizations develop human strength, foster vitality and excellence and unlock potential.

A

Positive organizational scholarship

25
Q

Evaluations employees make about objects, people or events

A

attitudes

26
Q

an unpleasant psychological process that occurs in response to environmental pressures

A

Stress

27
Q

The combination of effectiveness and efficiency at doing your core job tasks

A

Task performance

28
Q

Discretionary behavior that contributes to the psychological and social environments of the workplace

A

Citizenship behavior

29
Q

The set of actions employees take to separate themselves from the organization (turnover, absenteeism)

A

Withdrawal behavior

30
Q

Turnover can sometimes be _______, it can create and opportunity to replace under-preforming employees with someone with higher skills and motivation.

A

positive

31
Q

The extent to which members of a group support and validate one another while at work

A

group cohesion

32
Q

The quality and quantity of a work groups output

A

group functioning

33
Q

the combination of effectiveness and efficiency of an organization

A

productivity

34
Q

the degree to which an organization can achieve its ends at a low cost

A

efficiency

35
Q

the degree to which an organization is able to exist and grow over the long term

A

organizational survival

36
Q

Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that does not necessarily reflect the ways people think or feel but that may activate certain stereotypes

A

Surface level diversity

37
Q

Differences in values, personality and work preferences that become progressively more important for determining similarity as people get to know one another better

A

Deep level diversity

38
Q

noting of a difference between things; often referred to as unfair discrimination, which means making judgments about individuals based on stereotypes regarding their demographic groups

A

discrimination

39
Q

Actions taken by representatives of the organization that deny equal opportunity to preform or unequal rewards for performance

A

discriminatory policies

40
Q

unwanted sexual advances and other verbal or physical conduct of a sexual nature that creates a hostile or offensive work environment

A

sexual harassment

41
Q

overt threats or bullying directed at members of specific groups of employees

A

intimidation

42
Q

exclusion of certain people from job opportunities, social events, discussions or informal mentoring, can occur unintentionally.

A

exclusion

43
Q

disrespectful treatment, including in an aggressive manner, interrupting a person or ignoring his/her opinion

A

incivility

44
Q

a person who has any particular mental impairment that substantially limits one or more major life activities

A

disabled/disability

45
Q

the capacity to do mental activities, thinking, reasoning and problem solving

A

intellectual abilites

46
Q

the ability to do speedy and accurate arithmetic

A

number aptitude

47
Q

an overall factor of intelligence, as suggested by the positive correlations among specify intellectual ability dimensions

A

general mental ability

48
Q

the process and programs by which managers make everyone more aware and sensitive to the needs and differences of others

A

diversity management

49
Q

the opinion or belief segment of an attitude

A

cognitive component

50
Q

the emotion or feeling segment of an attitude

A

affective component

51
Q

an incompatibility between two or more attitudes or between behavior and attitudes

A

cognitive dissonance

Behavior Theory BA 300 (3 decks)

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