Exam 1 Flashcards
Aims to clarify ambiguous situations or discover ideas that may amount to true business opportunities. Does not provide conclusive evidence from which to determine a particular course of action. Can be useful in helping to better define a marketing problem or identify a market opportunity.
Exploratory Research
Describes characteristics of objects, people, groups, organizations, or environments. Tries to “paint a picture” of a given situation. Addresses who, what, when, where, why, and how questions. Accuracy is critically important. Researchers usually conduct studies with a considerable understanding of the marketing situation.
Descriptive Research
Allows decision-makers to make causal inferences. What brought some event about? Seeks to identify cause-and-effect relationships to show that one event actually makes another happen.
Causal Research
What are the three types of marketing research?
Exploratory Research, Descriptive Research,Causal Research
The process of developing and deciding among alternative ways of resolving a problem or choosing from among alternative opportunities
Decision Making
A situation that makes some potential competitive advantage possible
Market Opportunity
A business situation that makes some significant negative consequence more likely.
Market Problem
Observable cues that serve as a signal of a problem.
Symptoms
List the six major stages of the marketing research process in order
Defining research objectives, Planning a research design, Planning a sample, Collecting data, Analyzing data, Formulating conclusions and preparing a report
A formal, logical explanation of some event(s) that includes predictions of how things relate to one another.
Theory
A formal statement, derived from theory, explaining some specific outcome.
Hypothesis
A single study addressing one or a small number of research objectives
Research Project
Numerous research studies that come together to address multiple, related research questions
Research program
A conclusion that when one thing happens, another specific thing will follow.
Causal Inference
Three critical pieces of causal evidence are:
Temporal Sequence, Concomitant Variance, Nonspurious Association
Deals with the time order of events. Having an appropriate causal order is a necessary criterion for causality.
Temporal Sequence
Variation occurs when two events “covary,” meaning they vary systematically. In causal terms, means that when a change in the cause occurs, a change in the outcome also is observed.
Concomitant Variance
Means any covariation between a cause and an effect is indeed because of the cause and not simply owing to some other variable
Nonspurious Association
Causal research should do all of the following:
- Establish the appropriate causal order
- Measure the concomitant variation (relationship) between the presumed cause and the presumed effect
- Examine the possibility of spuriousness by considering the presence of alternative plausible causal factors
Degrees of Causality
- Absolute causality
- Conditional causality
- Contributory causality
The cause is necessary and sufficient to bring about the effect is:
Absolute causality
A cause is necessary but not sufficient to bring about an effect is:
Conditional causality
Maybe the weakest form of causality. A cause need be neither necessary nor sufficient to bring about an effect is:
Contributory causality
An association that is not true is:
Spurious Association
What hold the greatest potential for establishing cause-and-effect relationships?
Marketing Experiments
What is a carefully controlled study in which the researcher manipulates a proposed cause and observes any corresponding change in the proposed effect.
An Experiment
Represents a way of describing public opinion by collecting primary data through communicating directly with individual sampling units and provide a snapshot at a given point in time.
A Survey
People who answer an interviewer’s questions verbally or provide answers to written questions through any media delivery (paper or electronic).
Respondents
A more formal term for a survey emphasizing that respondents’ opinions presumably represent a sample of the larger target population’s opinion is:
Sample survey
Which term is most often associated with quantitative research?
Survey
List sources of error in survey research
Total survey error, Sampling error, Systematic Error, Sample bias, Respondent Error, Nonrespondents, Nonresponse error
Term used when something contains two major sources, sampling error and systematic error due to some issue with the respondent or the survey administration.
Total survey error
Inadequacies of the actual respondents to represent the population of interest causes:
Sampling error
Error resulting from some imperfect aspect of the research design that causes respondent error or from a mistake in the execution of the research
Systematic Error
A persistent tendency for the results of a sample to deviate in one direction from the true value of the population parameter.
Sample bias
A category of sample bias resulting from some respondent action such as lying or inaction such as not responding
Respondent Error
Sample members who are mistakenly not contacted or who refuse to provide input in the research
Nonrespondents
What are the two major categories of respondent error?
Response bias and nonresponse error bias
The statistical differences between a survey that includes only those who responded and a perfect survey that would also include those who failed to respond is called:
Nonresponse error
Potential respondents in the sense that they are members of the sampling frame but who do not receive the request to participate in the research are called
No contacts
People who are unwilling to participate in a research project
Refusals
A bias that occurs because people who feel strongly about a subject are more likely to respond to survey questions than people who feel indifferent about it
Self-selection bias
A bias that occurs when respondents either consciously or unconsciously answer questions with a certain slant that misrepresents the truth is called
Response bias
List five types of Response Bias
- Acquiescence bias
- Extremity bias
- Interviewer bias
- Auspices bias
- Social desirability bias
Tendency of a respondent to maintain a consistent response style often tending to try to go along and agree with the viewpoint of a survey
Acquiescence bias
A category of response bias that results because some individuals tend to use extremes when responding to questions
Extremity bias
A response bias that occurs because the presence of the interviewer influences respondents’ answers.
Interviewer bias
Bias in responses caused by respondents’ desire, either conscious or unconscious, to gain prestige or appear in a different social role
Social desirability bias
An error caused by the improper administration or execution of the research task
Administrative error
List four Administrative errors
Data processing error, Sample selection error, Interviewer error, Interviewer cheating
A category of administrative error that occurs because of incorrect data entry, incorrect computer programming, or other procedural errors during data analysis
Data processing error
An administrative error caused by improper sample design or sampling procedure execution
Sample selection error
Mistakes made by interviewers failing to record survey responses correctly
Interviewer error
The practice of filling in fake answers or falsifying questionnaires while working as an interviewer
Interviewer cheating
Interactive face-to-face communication in which an interviewer asks a respondent to answer questions.
Personal interview
List Advantages of Personal Interviews
i. Opportunity for Feedback
ii. Probing Complex Answers
iii. Length of Interview
iv. Completeness of Questionnaire
v. Props and Visual Aids
vi. High Participation Rate
List Disadvantages of Personal Interviews
i. Interviewer Influence
ii. Lack of Anonymity of Respondent
iii. High Cost
iv. There may be a need for several callbacks
List Ways researchers gather information
i. Mall-intercept interview
ii. Door-to-door interviews
Personal interviews conducted in a shopping center or similar public area
Mall-intercept interview
Personal interviews conducted at respondents’ doorsteps in an effort to increase the participation rate in the survey
Door-to-door interviews
Advantages of conducting surveys using self-administered questionnaires
- Geographic Flexibility
- Lower cost
- Respondent Convenience
- Respondent Anonymity
Disadvantages of conducting surveys using self-administered questionnaires
- Response rate
- Survey error
- Communication Problems
Surveys in which the respondent takes the responsibility for reading and answering the questions without having them stated orally by an interviewer
Self-administered questionnaires
The number of questionnaires returned and completed divided by the number of sample members provided a chance to participate in the survey is the
Response rate
Studies in which various segments of a population are sampled and data collected at a single point in time.
Cross-sectional studies
Studies in which data are collected at different points in time
Longitudinal studies
Tendency for knowledge of who is sponsoring the research to affect respondents’ answers
Auspices bias
List two Categories of Respondent Error
Nonresponse Error and Response bias
List two Categories of Survey Error (Total Error)
Random Sampling Error and Systematic (Non-Sampling) Error
List two categories of Systematic (Non-Sampling) Error
Respondent Error and Administrative Error
List the different communication methods available for data gathering in survey research
- Interviewer-administered survey methods (Personal Interviews and Telephone Interviews)
- (Respondent) Self-administered survey methods ( Paper-based and Electronic)
- Mixed-mode surveys
A form of direct communication in which an interviewer asks respondents questions face-to-face.
Personal Interview
Advantages of Telephone Interviews
- Relatively high speed of data collection
- Inexpensive compared to personal interviews
- Better respondent anonymity than personal interviews
- Relatively higher respondent cooperation
- Lower nonresponse compared to personal interviews.
Disadvantages of Telephone Interviews
- Problems in getting representative samples; unlisted phone numbers; random digit dialing as solution
- Problem of answering machines & faxes
- Need for callbacks
- Respondent can easily hang up
- Inability to use visual aids
- Need for shorter forms of questioning
- National “Do-not-call list”
Screening procedure that involves a trial run with a group of respondents to iron out fundamental problems in the survey design.
Pretesting
List 3 Basic Ways to Pretest
- Screen the questionnaire with other research professionals
- Have the client or the research manager review the finalized questionnaire
- Collect data from a small number of respondents
Advantages of Surveys
Speed, Cost, Accuracy, Efficiency
Disadvantages of Surveys
Survey error and Communication Problems
The American Marketing Association’s code of ethics expresses researchers’obligation to:
- Protect the public from misrepresentation and exploitation under the guise of marketing research
- Protect respondents’right to privacy
- Avoid the use of deception
- Inform respondents about the purpose of the research
- Maintain confidentiality and honesty in collecting data
- Maintain objectivity in reporting data
- The process of assigning numbers or scores to attributes of people or objects.
- The process of describing some property of a phenomenon of interest by assigning numbers in a reliable and valid way
THE NATURE OF MEASUREMENT
Precise measurement requires the following 3 things:
- Careful conceptual definition
- Operational definition of the concept
- Assignment rules by which numbers or scores are assigned to different levels of the concept that an individual (or object) possesses
A generalized idea about a class of objects, attributes, occurrences, or processes
Concept
A concept that is measured with multiple variables
Construct
Anything that varies or changes from one instance to another; can exhibit differences in value, usually in magnitude or strength, or in direction.
Variable
What must be precisely defined for effective measurement?
Concepts
A definition that gives meaning to a concept by specifying what the researcher must do (i.e. activities or operations that should be performed) in order to measure the concept under investigation
Operational definition
The process of identifying scales that correspond to variance in a concept.
Operationalization
What are 2 Rules of Measurement?
- Guidelines established by the researcher for assigning numbers or scores to different levels of the concept (or attribute) that different individuals (or objects) possess
- The process is facilitated by the operational definition.
To effectively carry out any measurement (whether in the physical or social sciences) we need to use some form of
a scale
Any series of items (numbers) arranged along a continuous spectrum of values for the purpose of quantification (i.e. for the purpose of placing objects based on how much of an attribute they possess) is a
Scale
What are three ways in which the word “scale” is used in marketing research?
- The level at which a variable is measured
- An index or composite measure of a construct
- The response categories provided for a close-ended question in a questionnaire
Numbers assigned in measurement can take on different levels of meaning depending on one of four mapping characteristics possessed by the numbers which are:
- Classification
- Order
- Distance
- Origin
The numbers are used only to group or sort responses. No order exists
Classification (Nominal Scale)
The numbers are ordered. One number is greater than, less than, or equal to another
Order (Ordinal Scale)
Differences between the numbers are ordered. The difference between any pair of numbers is greater than, less than, or equal to the difference between any other pair of numbers
Distance (Interval Scale)
The number series has a unique origin indicated by the number zero
Origin (Ratio Scale)
What are the Four Levels of Scale Measurement
- Nominal Scale
- Ordinal Scale
- Interval Scale
- Ratio Scale
a scale in which the numbers or letters assigned to an object serve only as labels for identification or classification, e.g. Gender (Male=1, Female=2)
Nominal Scale
a scale that arranges objects or alternatives according to their magnitude in an ordered relationship, e.g. Academic status (Sophomore=1, Freshman=2, Junior=3, etc)
Ordinal Scale
a scale that both arranges objects according to their magnitude, distinguishes this ordered arrangement in units of equal intervals, but does not have a natural zero representing absence of the given attribute, e.g. the temperature scale (40oC is not twice as hot as 20oC)
Interval Scale
a scale that has absolute rather than relative quantities and an absolute (natural) zero where there is an absence of a given attribute, e.g. income, age.
Ratio Scale
What’s the measure where the variables need not be strongly correlated with each other?
Index measures
What’s the measure where the variables are typically strongly correlated as they are all assumed to be measuring the construct in the same way?
Composite measures
What’s the construct of a Index Measure?
Social class
Examples of Index Measures
Linear combination (index) of occupation, education, income. Social class = β1Education + β2Occupation + β3Income
What’s the construct of a Composite Measure?
Attitude Toward Brand A