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Organizational Management > Exam 1 > Flashcards

Exam 1 Flashcards

1
Q

1 state

A

Virginia

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2
Q

10 state

A

Ohio

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3
Q

Walmart revenues

A

514 billion

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4
Q

Walmart profit

A

6.6 billion

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5
Q

Management principle

A
  1. overseeing work
  2. accomplishing tasks
  3. managing relationships
  4. leading
  5. designing
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6
Q

Traditional approach to new competencies

A
  1. controller to enabler
  2. supervising to leading
  3. conflict/competition to conversations/collab
  4. autocratic to dispersed and empowering
  5. maintaining sustainability to mobilizing for cheap
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7
Q

Management

A
  1. the attainment of organizational goals
  2. in an effective and efficient manner
  3. through planning, organizing, leading, and controlling
  4. organizational resources
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8
Q

POLC

A

planning, organizing, leading, controlling

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9
Q

Organizational resources

A

people, equipment

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10
Q

4 tips for team building

A
  1. food
  2. optional
  3. passions
  4. fun
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11
Q

Management skills

A
  1. conceptual
  2. human
  3. technical
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12
Q

conceptual

A

ability to see big picture and how small pieces make big picture

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13
Q

human

A

people skills, ability to heal with, work with, and understand people

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14
Q

technical

A

capacity to do the work

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15
Q

Senior level of management

A

president, ceo

department needs, COO, Sr. Vp of marketing, CFO

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16
Q

Middle

A

just below senior level, regional, district

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17
Q

supervisor’s operational

A

day to day managers

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18
Q

CEO

A

Chief executive officer

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19
Q

COO

A

chief operating officer

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20
Q

CFO

A

chief financial officer

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21
Q

Manager roles

A
  1. informational
  2. interpersonal
  3. decisional
22
Q

informational

A

communicator

23
Q

interpersonal

A

building relationships

24
Q

decisional

A

make decisions (who to hire/fire, what kind of marketing)

25
Q

Manager’s life

A
  1. multitask, speed dial, and time management
  2. innovation
  3. small business and non-profit
26
Q

3 requirements to be a small business

A
  1. privately owned/operated
  2. not dominant in its industry
  3. have less than 100 employees
27
Q

Who came up with scientific management

A

frederick taylor

28
Q

scientific management

A
  1. improve efficiency and labor productivity through scientific methods
  2. proposed that workers could be retooled like machines
  3. management decisions would be based on precise procedures based on study
29
Q

Human relations movement

A
  1. hawthorne studies

2. people matter

30
Q

theory x

A

managers believe employees hate their jobs/dislike working, no motivation

31
Q

theory y

A

we like to stay busy, work, have a career, not just a paycheck

32
Q

Systems thinking

A

the ability to see the distinct elements of a situation as well as the complexities

33
Q

system

A

set of interrelated parts that function as a whole to achieve a common purpose

34
Q

subsystems

A

parts of the system that are all interconnected

35
Q

synergy

A

the whole is greater than the sum of its parts

36
Q

in the 1940s and 1950s

A

ray kroc sold milkshake machines to restaurants, bought business from McDonald’s brothers

37
Q

Phil Knight

A

used waffle iron to make better sole for running shoes, paid $35 for Nike logo

38
Q

entrepreneurship

A

coming up with an idea or business, starting it until help is needed

39
Q

intrapreneurship

A

being entrepreneurial within a medium or large business

40
Q

the professional manager

A

performs the functions of management (planning, organizing, leading, controlling)

41
Q

MNC

A

multi-national corporation (more than 25% of sales are outside home country

42
Q

measure =

A

triple bottom line

43
Q

triple bottom line

A

ppp: people, profit, planet

44
Q

4 different types of culture

A
  1. adaptability culture
  2. achievement culture
  3. involvement culture
  4. consistency culture
45
Q

adaptability culture

A

fast moving, highly flexible, changing environment, dynamic

46
Q

achievement culture

A

serving customers, max. support, about people, aggressive customer pursuit

47
Q

involvement culture

A

focus on employees, like to learn, workers evolve, adapt, caring and family like

48
Q

consistency culture

A

methodical, rational, little change, orderly, stable, environment

49
Q

management skill most important at senior level of management

A

conceptual

50
Q

fake listening

A

pseudo listening

Organizational Management (3 decks)

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