EXAM 1 Flashcards
The 3 managerial roles are…
Interpersonal roles:
When managers interact with people inside and outside their work units
Informational roles:
When managers receive and communicate information
Decisional roles:
When managers use information to make decisions to solve problems or take advantage of opportunities
What positions fall under “interpersonal roles”?
Figurehead:
when a manager undertakes symbolic tasks, such as attending ceremonies and presenting ethical guidelines
Leader:
A manager trains, motivates, and disciplines subordinates
Liaison:
A manager acts as a politician to develop beneficial alliances between people inside and outside the organization
What positions fall under “informational roles”?
Monitor:
Constantly looking for useful info in the environment
Disseminator:
Transmitting info to employees
Spokesperson:
Acting as a diplomat and conveying info to outsiders
What positions fall under “decisional roles”?
Entrepreneur:
Encourages and initiates change and innovation
Disturbance handler:
Fixes problems
Resource allocator:
Sets priorities about how resources are used
Negotiator:
Works with others to accomplish goals
Ponzi Scheme
Using new investors’ cash to pay off older investors
3 levels of moral development
Preconventional
Conventional
Postconventional
Corporate governance
The system that’s in place to ensure that those running the company act in the best interest of the corporate owners and other stakeholders
ethnocentric
You think your country/culture is better than everyone else’s
Parochialism
You see things only from your narrow point of view
Polycentric
You think managers in a foreign country know what’s best so you give them all the power
Geocentric
You meet halfway with your beliefs and foreign beliefs
5 levels of expanding your business abroad
Global outsourcing Importing, exporting, counter-trading Licensing and franchising Joint ventures Wholly-owned subsidiaries
2 types of roles
Task roles
Maintenance roles
Task roles are:
behavior that concentrates on completing a team’s assigned tasks
EX: coordinator orienter initiator energizer
Maintenance roles are:
behavior that fosters constructive relationships among team members
EX: encourager standard setter harmonizer compromiser
Abilene Paradox
Going along with what others say, even if you disagree, just to avoid conflict
Byproducts of groupthink
Overly optimistic
Take too many risks
Underestimate competition
Stifle debate over critical issues
Rationalize bad assumptions
Question the loyalty of anyone who disagrees
“mind guards” protect the group against adverse info
Group members don’t fully express opinions
Groups with moderate cohesiveness tend to make better decisions than groups with high cohesiveness. Why?
Because the results of groupthink
Why brainstorming in a group is bad:
Individuals are more creative and innovative when alone
People latch onto the 1st idea
Criticism of ideas is avoided - healthy debate is a good thing
Types of personality conflicts:
Personality clashes
Competition for scarce resources
Time pressure
Communication failures
Types of intergroup conflict:
Inconsistent goals or reward systems
Ambiguous jurisdictions
Status differences
The dialect method
Assigning 2 people opposing viewpoints to inspire a healthy debate/conflict
Conflict handling styles:
avoiding accommodating forcing compromising collaborating
3 types of historical perspectives:
Classical, behavioral, and quantitative
