EXAM 1

Question 1

The 3 managerial roles are…

Answer 1

Interpersonal roles:
When managers interact with people inside and outside their work units

Informational roles:
When managers receive and communicate information

Decisional roles:
When managers use information to make decisions to solve problems or take advantage of opportunities

Question 2

What positions fall under “interpersonal roles”?

Answer 2

Figurehead:
when a manager undertakes symbolic tasks, such as attending ceremonies and presenting ethical guidelines

Leader:
A manager trains, motivates, and disciplines subordinates

Liaison:
A manager acts as a politician to develop beneficial alliances between people inside and outside the organization

Question 3

What positions fall under “informational roles”?

Answer 3

Monitor:
Constantly looking for useful info in the environment

Disseminator:
Transmitting info to employees

Spokesperson:
Acting as a diplomat and conveying info to outsiders

Question 4

What positions fall under “decisional roles”?

Answer 4

Entrepreneur:
Encourages and initiates change and innovation

Disturbance handler:
Fixes problems

Resource allocator:
Sets priorities about how resources are used

Negotiator:
Works with others to accomplish goals

Question 5

Ponzi Scheme

Answer 5

Using new investors’ cash to pay off older investors

Question 6

3 levels of moral development

Answer 6

Preconventional
Conventional
Postconventional

Question 7

Corporate governance

Answer 7

The system that’s in place to ensure that those running the company act in the best interest of the corporate owners and other stakeholders

Question 8

ethnocentric

Answer 8

You think your country/culture is better than everyone else’s

Question 9

Parochialism

Answer 9

You see things only from your narrow point of view

Question 10

Polycentric

Answer 10

You think managers in a foreign country know what’s best so you give them all the power

Question 11

Geocentric

Answer 11

You meet halfway with your beliefs and foreign beliefs

Question 12

5 levels of expanding your business abroad

Answer 12

Global outsourcing
Importing, exporting, counter-trading
Licensing and franchising
Joint ventures
Wholly-owned subsidiaries

Question 13

2 types of roles

Answer 13

Task roles

Maintenance roles

Question 14

Task roles are:

Answer 14

behavior that concentrates on completing a team’s assigned tasks

EX: 
coordinator
orienter
initiator
energizer

Question 15

Maintenance roles are:

Answer 15

behavior that fosters constructive relationships among team members

EX: 
encourager
standard setter
harmonizer
compromiser

Question 16

Abilene Paradox

Answer 16

Going along with what others say, even if you disagree, just to avoid conflict

Question 17

Byproducts of groupthink

Answer 17

Overly optimistic
Take too many risks
Underestimate competition
Stifle debate over critical issues
Rationalize bad assumptions
Question the loyalty of anyone who disagrees
“mind guards” protect the group against adverse info
Group members don’t fully express opinions

Question 18

Groups with moderate cohesiveness tend to make better decisions than groups with high cohesiveness. Why?

Answer 18

Because the results of groupthink

Question 19

Why brainstorming in a group is bad:

Answer 19

Individuals are more creative and innovative when alone

People latch onto the 1st idea

Criticism of ideas is avoided - healthy debate is a good thing

Question 20

Types of personality conflicts:

Answer 20

Personality clashes

Competition for scarce resources

Time pressure

Communication failures

Question 21

Types of intergroup conflict:

Answer 21

Inconsistent goals or reward systems

Ambiguous jurisdictions

Status differences

Question 22

The dialect method

Answer 22

Assigning 2 people opposing viewpoints to inspire a healthy debate/conflict

Question 23

Conflict handling styles:

Answer 23

avoiding
accommodating 
forcing
compromising
collaborating

Question 24

3 types of historical perspectives:

Answer 24

Classical, behavioral, and quantitative

Question 25

3 types of contemporary perspectives:

Answer 25

Systems, contingency, and quality (don’t need to know)

Question 26

2 types of classical perspectives:

Answer 26

scientific management

administrative management

Question 27

Who’s associated with scientific management?

Answer 27

Frederick Taylor (differential rate and motion studies)

Frank and Lillian Gilbreth

Question 28

Who’s associated with administrative management?

Answer 28

Henri Fayol (came up with the major functions of management: POLC)

Max Weber (believed in bureaucracy - impersonal and merit-based)

Question 29

Who’s associated with studies of early behavioralism?

Answer 29

Hugo Munsterberg (father of industrial psych)

Mary Parker Follet (believed a business should be like a democracy with more equality between managers and employees)

Elton Mayo (found the Hawthorne Affect: when you pay attention to your workers, they’ll work harder)

Question 30

Who’s associated with the human relations movement?

Answer 30

Abraham Maslow (proposed the hierarchy of needs)

Douglas McGregor (theory X and Y)

Question 31

2 types of quantitative viewpoints

Answer 31

Management science

Operations management

Question 32

Carroll’s Global CSR Pyramid

Answer 32

Philanthropic (most important to Carroll)
Ethical
Legal
Economic

Most companies start from the bottom and work their way up.