Exam 1

Question 1

A supply chain view

Answer 1

Each activity in a process should add value to the preceding activities. Waste and unnessary cost should be eliminated

Question 2

Support process

Answer 2

A process that provides vital resources and inputs to the core processes and therefore is essential to the management of the business

Question 3

Supplier relationship process

Answer 3

Selects the suppliers of services materials and information and facilitates the timely and effient flow of these items into the firm

Question 4

New service/product development process

Answer 4

Designs and develops new services or products from inputs recieved from external customer specifications or from the market in general through the customer relationship process

Question 5

Order fulfillment process

Answer 5

Includes the activites required to produce and deliever the service or product to the external customer

Question 6

Customer relationship process

Answer 6

Identifies attracts and builds relationships with external customers and facilitates the placement of orders by customers

Question 7

Competitive priorities

Answer 7

The critical dimensions that a process or supply chain must posses to satisfy its internal or external customers both now and in the future

Question 8

Competitive capabilites

Answer 8

The cost quality time and flexibility dimensions that a process or supplu chain actually posseses and is able to deliever

Question 9

Order winners

Answer 9

A criterion customers use to differentiate the services or products of one firm from those of another

Question 10

Order qualifiers

Answer 10

Min level required from a ser of criteria for a firm to do business in a particular market segment

Question 11

Front office

Answer 11

High interaction with customers/highly customized service and flexible flows with individualized processes

Question 12

Hybrid office

Answer 12

Some interaction with customers, standard services with some options and flexible flows with some dominate paths with some exceptions as to how work performed

Question 13

Back office

Answer 13

Low interaction with customers, standard services and line flows, routine work performed the same for all customers

Question 14

Job process

Answer 14

Low volume products made to order and customized process with flexible and unique sequence of tasks

Question 15

Batch processes

Answer 15

Multiple products with low to moderate volume and disconneted line flows moderately repetitive work

Question 16

Line processe

Answer 16

Few major products higher volume and connected line highly repetitive work

Question 17

Continuous flow process

Answer 17

High volume high standarization commodity products and continuous flow

Question 18

Design to order

Answer 18

Designing new products that do not currently exist and then manufacturing them to meet unique customer specifications

Question 19

Make to order

Answer 19

Make products to customer specifications in low volumes

Question 20

Assemble to order

Answer 20

Producing a wide varity of products from relatively few subassemblies and components after the customer orders are recieved

Question 21

Postponement

Answer 21

The final activitss in the provision of a product is delayed until the order is recieved

Question 22

Mass customization

Answer 22

Highly divergent processes generate a wide varitey of customized products at reasonably low costs

Question 23

Make to stock

Answer 23

Holding items in stock for immediate delievery thereby min customer delivery times

Question 24

Mass production

Answer 24

Combining a line process with the make to stock strategy

Question 25

Checklist

Answer 25

A form used to record the frequency of occurance of certain process failures

Question 26

Pareto chart

Answer 26

A bar chart on which factors are plotted along the horizontal axis in decreasing frequency

Question 27

Cause and effect diagram

Answer 27

Related a key performance problem to its protential causes

Question 28

Break even analysis

Answer 28

Technique for evaluating processes and equipment alternatives

Question 29

Break even analysis objective

Answer 29

To find the point in dollars and units at which cost equals revenue

Question 30

Break even analysis requires

Answer 30

Estimation of fixed costs variable costs and revenue

Question 31

Design capacity

Answer 31

The max theoretical output of a system. Normally expressed as a rate

Question 32

Effective capacity

Answer 32

The capacity a firm expects to achieve given current operating constaints

Question 33

Utilization

Answer 33

The percent of design capacity actually achieved

Question 34

Efficency

Answer 34

The percent of effective capacity actually achieved

Question 35

Step one in managing constraints

Answer 35

Identify the constraint

Question 36

Step two in managing constraints

Answer 36

Develope a plan for overcoming the constraint

Question 37

Step three in managing constraints

Answer 37

Focus resources on accomplishing step 2

Question 38

Step for in managing constraints

Answer 38

Reduce the effects of constraints by offloading work or expanding capacity

Question 39

Step five in managing constraints

Answer 39

Find a new constraint

Question 40

Drum

Answer 40

The beat of the system

Question 41

Buffer

Answer 41

The resource which may be helpful to keep the bottleneck operating at the pace of the drum

Question 42

Rope

Answer 42

Provides synchronization of comminication necessary to pull units through the system