Exam 1

Question 1

solution is implemented quickly when the situation is familiar and recognized. more common in everyday “automatic” decisions. eagles intuition (gut instinct)

Answer 1

Programmed decisions

Question 2

engages in rational decision making; the situation is new and “complex”

Answer 2

non programmed decisions

Question 3

Process by which individuals organize and interpret their sensory impressions to give meaning to their environment

Answer 3

perception

Question 4

Tendency to base decisions on information that is easiest to recall

Answer 4

availability (decision making problems)

Question 5

Tendency to make different decisions base don how the question or situation is framed

Answer 5

framing (decision making problems)

Question 6

Expectation that random events will look random…Belief that change is a “self-correcting process in which deviations in one direction induce deviations in the opposite direction”
ex: heads has come up 4 times in a row, time to guess tails.

Answer 6

misconception of chance (decision making problems)

Question 7

degree to which a descriptive is representative or similar to some previously held stereotype

Answer 7

representativeness (decision making problems)

Question 8

the average is the most likely outcome of an event. High or low scores to be followed by more average scores
ex: take the 5 lowest scores on the test; retest them after the study. do they do better?

Answer 8

regression to the mean (decision making problems)

Question 9

Probability evaluated by ease with which instances are brought to mind. Vivid, easily imagined, judged more probable
ex: Flying is more dangerous than driving

Answer 9

availability bias

Question 10

Sticking to an ineffective course of action when it is unlikely the bad situation can be reversed.

why would we do this?
project completion, sunk cost

Answer 10

escalation of commitment

Question 11

Two or more people who work interdependently over some time to accomplish common goals related to some task-oriented purpose.

Answer 11

teams

Question 12

in teams no one relies on each other, everyone does their own work and combines it

Answer 12

pooled (task interdependence)

Question 13

tasks move down the line being completed in order

Answer 13

sequential (task interdependence)

Question 14

everyone interacts with everyone else on the team to accomplish the task

Answer 14

comprehensive (task interdependence)

Question 15

determined by the composition of the team

Answer 15

potential performance

Question 16

getting more from a team than you would expect from the capabilities of its individual members

synergy and creativity; resources and capabilities that do no exist without the team

Answer 16

process gain

Question 17

getting less from the team than you would expect from its individual members

coordination and motivation; reduction of resources as a result of being on a team.

Answer 17

process loss

Question 18

high performance norm with high productivity

Answer 18

high productivity

Question 19

low performance norms with high cohesiveness

Answer 19

low productivity

Question 20

high performance norms with low cohesiveness

Answer 20

moderate productivity

Question 21

low performance norm with low cohesiveness

Answer 21

moderate to low productivity

Question 22

exercise emphasis on cohesion at cost of another team priorities

Answer 22

groupthink

Question 23

shirking effort on a team (hitch hiker)

Answer 23

social loafing

Question 24

Performance depends on the member with highest ability

Answer 24

disjunctive tasks

Question 25

Performance depends on the “weakest link

Answer 25

conjunctive tasks

Question 26

Performance depends on the sum or adding up of all members’ ability

Answer 26

additive tasks

Question 27

Tend to be more cooperative and trusting

These tendencies promote positive attitudes about the team and smooth interpersonal interactions

Answer 27

agreeable people

Question 28

Tend to be dependable and work hard to achieve goals

Answer 28

Conscientious people

Question 29

Tend to perform more effectively in interpersonal contexts

Are more positive and optimistic in general

Answer 29

extraverted people

Question 30

Diversity in observable attributes (e.g., race, ethnicity, sex and age)
Time decreases the negative effects
Detrimental effects can be offset by training, leadership and reward practices

Answer 30

surface level diversity

Question 31

Diversity in less observable attributes (e.g., attitudes, values, and personality)
Time increases the negative effects
Detrimental effects not seen with some personality traits (e.g., agreeableness and extraversion)

Answer 31

deep level diversity

Question 32

greater number is ok (type of teams relate to best team size)

Answer 32

management and project teams

Question 33

less is more

Answer 33

production teams

Question 34

activities that focus on prep for

future work

Answer 34

transition (teamwork processes)

Question 35

activities that occur while a task is being done

Answer 35

action (team work processes)

Question 36

how teams manage relationships

Answer 36

interpersonal ( team work processes)

Question 37

analysis of task, challenges, and available resources

Answer 37

mission analysis

Question 38

development of courses of action, contingency plans

Answer 38

strategy formulation

Question 39

development and prioritization of goals related to mission and strategy

Answer 39

goal specification

Question 40

charting progress, identifying deviation

Answer 40

monitoring goal progress

Question 41

keeping track of available resource

Answer 41

system monitoring

Question 42

synchronizing team member activities

Answer 42

coordination

Question 43

helping members of the team with team work

Answer 43

back up behavior

Question 44

minimizing harmful conflict on team

Answer 44

conflict management

Question 45

fostering emotional balance and unity

Answer 45

affective management

Question 46

affect motivation and hard work on task

Answer 46

motivating/ confidence building

Question 47

Behaviors that are directly involved in the transformation of resources into goods or services
Three types:
Routine = well known responses to normal demands
Adaptive = responses to demands that are novel, unusual, and/or unpredictable
Creative = responses that develop novel and useful ideas and outcomes

Answer 47

task performance

Question 48

Process of generating and implementing ideas toward better procedures, practices or products
ideas must be novel

Answer 48

creativity

Question 49

Voluntary activities that may or may not be rewarded, and that improve the quality of setting in which work occurs

Answer 49

citizenship behaviors

Question 50

Altruism – helping others

Courtesy – acting friendly, preventing problems

Answer 50

interpersonal citizenship behavior

Question 51

Voice – offering suggestions for change

Civic virtue – active involvement with company

Answer 51

organizational citizenship behavior

Question 52

Behaviors that intentionally hinder organizational goal accomplishment
Often viewed as intentional acts of antisocial or deviant behavior that reduces value to the organization

Answer 52

counterproductive behaviors