exam 1

Question 1

Emotions Labor

Answer 1

Describe situations in which managing and even suppressing emotions is both appropriate and necessary

Question 2

Emotional Contagion

Answer 2

The process by which emotions are transferred from one person to another

Question 3

Facilitative Emotions

Answer 3

Contribute to effective functioning

Question 4

Debilitative Emotions

Answer 4

Detract from effective functioning

Question 5

Rumination

Answer 5

Dwelling persistently on negative thoughts that intensify negative feelings

Question 6

Semantic Rules

Answer 6

Reflect the ways in which users of language assign meaning to a particular linguistic symbol, usually a word

Question 7

Equivocal Language

Answer 7

Consists of statements that have more than one commonly accepted definition

Question 8

Relative Words

Answer 8

Gain their meaning by comparison

Question 9

Static Evaluation

Answer 9

Statements that contain or imply the word is lead to the mistaken assumption that people are consistent and unchanging

Question 10

Abstract Language

Answer 10

Is vague in nature

Question 11

Behavioral Language

Answer 11

Refers to specific things that people say or do

Question 12

Syntactic Rules

Answer 12

Govern the grammar of language

Question 13

Pragmatic Rules

Answer 13

To decide how to interpret messages in a given context

Question 14

Convergence

Answer 14

The process of adapting one’s speech style to match that of others

Question 15

Divergence

Answer 15

Speaking in a way that emphasizes their differences from others

Question 16

Emotive Language

Answer 16

Announces the speakers’s attitude towards something

Question 17

Reappraisal

Answer 17

Rethinking the meaning of emotionally charged events in ways that alter their emotional impact