Chapter One

Question 1

Linear Communication Model:

Answer 1

Sender: the person creating the message
Encodes: puts thoughts into symbols, usually words
Messages: the information being transmitted
Channel: the medium through which the message passes
Receiver: the person attending to the message
Decodes: makes sense of the message
Noise: distractions that disrupt transmission

Question 2

Environments:

Answer 2

Fields of experience that affect how they understand others’ behavior.

Question 3

Content Dimension:

Answer 3

Involves the information being explicitly discussed

“Turn left at the corner”

Question 4

Relational Dimension

Answer 4

Expresses how you feel in control or subordinate, feel comfortable or anxious, and so on.

Question 5

Mediated Communication

Answer 5

Channels provide many other ways to interact.

Instant messaging, emailing, blogging, twittering, and participating on Social networking sites.

Question 6

Communication Competence:

Answer 6

Involves achieving ones goals in a manner that, in most cases, maintains or enhances the relationship in which it occurs.

Question 7

Self-monitoring

Answer 7

The process of paying close attention to one’s behavior and using these observations to shape they way one behaves.

Question 8

Instrumental Goals:

Answer 8

Getting others to behave in ways we want.