Exam 1

Question 1

1) R

Answer 1

Remove Barriers to Pride and Work

Question 2

2) I

Answer 2

Institute a Vigorous Program of Education and Self Improvement

Question 3

3) P

Answer 3

Put Everybody to Work on the Transformation

Question 4

4) C

Answer 4

Create Constancy of Purpose

Question 5

5) S

Answer 5

Start Training

Question 6

6) C

Answer 6

Continuously Improve

Question 7

7) B

Answer 7

Build Quality into the Product

Question 8

8) L

Answer 8

Lead to Promote Change

Question 9

9) E

Answer 9

Emphasize Leadership

Question 10

10) S

Answer 10

Stop Haranguing Workers

Question 11

11) S

Answer 11

Support, Help, and Improve

Question 12

12) B

Answer 12

Build Long Term Relationships

Question 13

13) B

Answer 13

Break Down Departmental Barriers

Question 14

14) D

Answer 14

Drive Out Fear

Question 15

US Debt

Answer 15

17.7 trillion

Question 16

Definition of quality

Answer 16

Fitness for use

Question 17

Four reasons to study operations management

Answer 17

1) to learn how people organize themselves for productive enterprise
2) to understand how goods are services are produced
3) to understand what operations managers do
4) because it such a costly part of the organization

Question 18

Three major function of an organization

Answer 18

One of the three major functions of any organization

a) market
b) finance
c) produce

Question 19

Scientific Management

Answer 19

Developed by Frederick Taylor ­ The mental revolution that analyzes work flows to improve economic efficiency, especially labor productivity.

Needs of the firm come before the needs of the individual

Question 20

Four contributions of Frederick Taylor to Operations Management

Answer 20

1. Father of scientific management
2. contributed to personnel selection, planning and scheduling, motion study, ergonomics
3. management should be much more resourceful and aggressive in the improvement of
   work methods
4. belief that management should assume more responsibility for:
   a. matching employees to the right job
   b. providing the proper training
   c. providing proper work methods and tools
   d. establishing legitimate incentives for work to be accomplished

Question 21

What four things did Frederick Taylor believe management should take responsibility for?

Answer 21

a. matching employees to the right job
b. providing the proper training
c. providing proper work methods and tools
d. establishing legitimate incentives for work to be accomplished

Question 22

Define Mission

Answer 22

The purpose or rationale for an organization’s existence

Question 23

Define Strategy

Answer 23

How an organization expects to achieve its missions and goals

Question 24

Three primary ways to achieve competitive advantage

Answer 24

Differentiation, low cost leadership, response

Question 25

List the seven concepts that are necessary for an effective TQM program

Answer 25

a) customer focus
b) six sigma
c) employee empowerment
d) JIT
e) Taguchi concepts
f) Benchmarking
g) Knowledge of TQM tools
h) Continuous improvement

Question 26

What is JIT?

Answer 26

Production strategy that eliminates waste. DOES NOT mean a decrease in inventory. Includes lean and toyota production system.