Exam 1 Flashcards
1) R
Remove Barriers to Pride and Work
2) I
Institute a Vigorous Program of Education and Self Improvement
3) P
Put Everybody to Work on the Transformation
4) C
Create Constancy of Purpose
5) S
Start Training
6) C
Continuously Improve
7) B
Build Quality into the Product
8) L
Lead to Promote Change
9) E
Emphasize Leadership
10) S
Stop Haranguing Workers
11) S
Support, Help, and Improve
12) B
Build Long Term Relationships
13) B
Break Down Departmental Barriers
14) D
Drive Out Fear
US Debt
17.7 trillion
Definition of quality
Fitness for use
Four reasons to study operations management
1) to learn how people organize themselves for productive enterprise
2) to understand how goods are services are produced
3) to understand what operations managers do
4) because it such a costly part of the organization
Three major function of an organization
One of the three major functions of any organization
a) market
b) finance
c) produce
Scientific Management
Developed by Frederick Taylor The mental revolution that analyzes work flows to improve economic efficiency, especially labor productivity.
Needs of the firm come before the needs of the individual
Four contributions of Frederick Taylor to Operations Management
- Father of scientific management
- contributed to personnel selection, planning and scheduling, motion study, ergonomics
- management should be much more resourceful and aggressive in the improvement of
work methods - belief that management should assume more responsibility for:
a. matching employees to the right job
b. providing the proper training
c. providing proper work methods and tools
d. establishing legitimate incentives for work to be accomplished
What four things did Frederick Taylor believe management should take responsibility for?
a. matching employees to the right job
b. providing the proper training
c. providing proper work methods and tools
d. establishing legitimate incentives for work to be accomplished
Define Mission
The purpose or rationale for an organization’s existence
Define Strategy
How an organization expects to achieve its missions and goals
Three primary ways to achieve competitive advantage
Differentiation, low cost leadership, response
List the seven concepts that are necessary for an effective TQM program
a) customer focus
b) six sigma
c) employee empowerment
d) JIT
e) Taguchi concepts
f) Benchmarking
g) Knowledge of TQM tools
h) Continuous improvement
What is JIT?
Production strategy that eliminates waste. DOES NOT mean a decrease in inventory. Includes lean and toyota production system.
