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Fire officer 1 > Exam 1 > Flashcards

Exam 1 Flashcards

1
Q

When a subordinate takes a problem directly to a high ranking officer, this breach violates the principle of

A

Unity of command

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2
Q

An employee becomes frustrated by conflicting orders from different supervisors. This problem is a violation of.

A

Unity of command

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3
Q

The concept that an individual is limited in the number of subordinates that can be effectively supervised is

A

Span of control

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4
Q

Some of the basic principles of organization are

A

Unity of command, span of control, and division of labor

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5
Q

What is the correct order of incident priorities beginning with the most least important

A

Life safety, incident stabilization, and property conservation

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6
Q

Occupational Safety and Health Administration part 1910.1200 of title 29 CFR covers training requirements and emergency response requirements for

A

Hazardous material incidents

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7
Q

Using everyday language is

A

Clear text

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8
Q

The radio transmission “ladder 65, from operations ventilate the roof” is a

A

Direct order

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9
Q

Span of control is based on how many people a person can supervise and

A

Assign to different situations

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10
Q

Your duty regarding policies is to

A

Understanding consistently apply them on the job

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11
Q

What is the one supervisor principal?

A

Unity of command

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12
Q

To ensure control, units sending radio messages must

A

Identify who they are calling and identify themselves before transmitting their message

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13
Q

The forms of communication used to transmit a message from a center to a receiver may include

A

Oral means

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14
Q

The responsibility for ensuring a safety culture of the unit must begin with the

A

Company officer

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15
Q

When the situation allows, issuing directions on the fire, ground is accomplished

A

Face-to-face

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16
Q

Division of labor prevents

A

Duplication of effort

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17
Q

One of the management functions is

A

Controlling

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18
Q

Radio reports should be

A

Clear and concise

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19
Q

When delegating tasks you should

A

Delegate the responsibility

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20
Q

Which is a basic element of interpersonal communication

A

Feedback

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21
Q

The four step method of instruction includes

A

Preparation, presentation, application, and evaluation

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22
Q

The lesson plan should identify the

A

Learning objectives

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23
Q

What is one of the four steps of instruction?

A

Evaluation

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24
Q

To be valid, a performance test must reflect what was stated in the

A

Lesson objective

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25
Q

The company officer that provides a written or practical test is applying which step in the method of instruction

A

Evaluation

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26
Q

An accepted span of control is how many people

A

3 to 7

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27
Q

In the first step method of instruction learning takes place during the

A

Application step

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28
Q

The primary concern during any practical training evolution is

A

Safety

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29
Q

Topics such as post incident critique, or a policy is taught using the method of

A

Discussion

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30
Q

Topic, such as the operation of equipment is taught using the method of

A

Demonstration

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31
Q

A firefighter with a substance abuse problem should

A

Be referred to organizations employee assistance program

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32
Q

When a firefighters is exhibiting signs of a dangerous level of job stress and refuses to seek help voluntarily, you have a responsibility to

A

Refer individual to organization, employee assistance program

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33
Q

A firefighter is frequently late for work caused by personal problems, you should

A

Recommend the employee assistance program

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34
Q

One of the hallmarks of an effective employee assistance program is

A

Confidentiality

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35
Q

Signs and symptoms associated with excess stress include

A

Memory problems

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36
Q

You should be able to explain the sexual harassment policy

A

Involves unwanted and unwelcome sexual behavior

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37
Q

The law that covers sexual harassment in the workplace is the

A

Title seven of the civil rights act

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38
Q

Failure to know and apply the applicable laws and regulations could result in the company officer

A

Being held personally liable

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39
Q

Who’s responsibility is it to administer policies and procedures?

A

Company officers

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40
Q

The regulatory/advisory agency that monitors employment practices and investigates discrimination is the

A

Equal employment opportunity commission

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41
Q

Discipline within a fire company is designed to

A

Improve performance

42
Q

The civil rights act title seven requires that employers

A

Do not discriminate in employment

43
Q

A company officer who allows sexually explicit pictures and comments that inhibit employees performance is

A

Contributing to a hostile work environment

44
Q

Your ability to reward an employee is

A

An important incentive because it acknowledges the employees value

45
Q

The step in the conflict resolution process that converts the decision into action is concerned with.

A

A decision that all parties resolve and will adhere to through agreement or force

46
Q

The setting of limits or boundaries for expected performance, which are based on departmental rules and policy, and then enforcing them is

A

Discipline

47
Q

Which statement about hostile work environment is correct

A

The condition will be aggravated if the company officer takes no steps to discourage or discontinue actions

48
Q

An organization that publishes standards is the

A

National fire protection Association

49
Q

Reward power is

A

The ability to provide a job assignment or an award

50
Q

A system of values or a standard of conduct that serves as a guideline for making decisions is

A

Ethics

51
Q

Which statement is true about grievance procedures

A

The grievance must identify which policy was not followed

52
Q

The Fire Dept. ethics program needs to include

A

Written code of ethics or ethics policy

53
Q

Which is correct regarding the proper handling of a sexual harassment complaint

A

Document all actions

54
Q

Which is correct regarding the grievance procedures

A

A mutually agreeable solution may not be obtained

55
Q

The objective of the grievance procedure is to

A

Resolve the problem at the lowest level

56
Q

When a problem arises the officer

A

Has the first opportunity to solve it

57
Q

Setting the limits for expected performance in enforcing them is

A

Discipline

58
Q

Effective company officers handle conflict by

A

Confronting the problem as soon as it arises

59
Q

What is a key dimension of an effective leader?

A

Demonstrates integrity

60
Q

Your promotion can

A

Change the dynamics of the group

61
Q

What are the three leadership styles?

A

Autocratic, democratic, and laissez-faire

62
Q

What is one of the basic leadership categories?

A

Democratic

63
Q

A method for supervisors to involve employees in the process of establishing goals and objectives is

A

Delegating tasks

64
Q

Empowerment gives employees

A

Personal stake in the project and control their destiny in the organization

65
Q

Which is a function of the management process

A

Planning

66
Q

Company officers who utilize effective delegation

A

Allows employees to take responsibility for their actions

67
Q

A company officer is responsible for

A

Achieving tasks assigned through others

68
Q

The employee development style that is used to assist the employees in improving Their skills knowledge is.

A

Coaching

69
Q

The statement that an individual should adopt one leadership style and use this style and all situations is

A

Not correct; the officer should apply different leadership approaches when they appear appropriate

70
Q

The company officer plays a leading role in

A

Building teamwork

71
Q

When the officer must enforce orders, they do not agree with they should

A

Try to find out the background of the order to gain perspective

72
Q

The system of inherent attributes that determine a person’s moral actions and reactions is

A

Integrity

73
Q

When providing feedback in the performance evaluation, the officer should

A

Provide immediate feedback to change incorrect behaviors

74
Q

When you have a crew at the station that are not completing their chores, you should

A

Work together to develop a solution

75
Q

In building a professional development plan with your crew you should

A

Set realistic, obtainable goals

76
Q

Statement one: delegate as much work related authority as possible, so that motivated subordinate can develop professionally

Statement two: total responsibility can be delegated, but authority cannot

Statement three: delegate authority to match the level of responsibility

Which statement statements are true in which or false ?

A

Statement, one and three or true; two is false

77
Q

To improve success in delegation, you should

A

Give authority to match the level of responsibility

78
Q

When delegating a task to a subordinate, you must ensure that the

A

Assigned firefighter can do the job

79
Q

When speaking with a subordinate about substandard performance, you should

A

Set realistic expectations

80
Q

Delegation can

A

Develop firefighters by expanding their capabilities

81
Q

When delegating job duties you

A

Should delegate only the appropriate amount of responsibility and authority to complete the assignment

82
Q

According to the US fire administration approximately what percent of fire emergency service organizations are staffed by volunteers

A

70%

83
Q

The scope of the life safety program should

A

Reflect the needs of the community that they are designed to serve

84
Q

Statement one: the purpose of fire and life safety education programs is to inform the community and help it change its behavior

Statement two: instead of attempting to educate the whole communities, specific programs are usually presented to groups

Statement three: fire prevention programs are just for school children and the elderly

Which statements are true and which statements are false

A

Statements one and two are true and statement three is false

85
Q

Demographic information of your community can be obtained from the

A

United States census

86
Q

While speaking to a group of business owners about the importance of preplanning, a cellular phone rings, this would be an example of

A

Interference/noise

87
Q

The actual teaching of the class takes place in which step or phase

A

Presentation

88
Q

Which statement is correct about community diversity

A

Diversity of language and cultural customs should be viewed as an asset

89
Q

When preparing press releases you should

A

Proofread the document

90
Q

Press releases should be prepared for the media by the

A

PIO

91
Q

One of the first skills required of company officers when dealing with irate citizens is

A

Effective listening

92
Q

Customer service focuses on

A

Creating satisfied customers

93
Q

To obtain complete and accurate data when receiving a complaint, you should

A

Effectively listen to the citizen

94
Q

You must treat all requests

A

Professionally

95
Q

When documenting a citizens complaint you should

A

Identify the nature of the complaint

96
Q

Which is correct regarding customer service

A

Emergency service organizations are customer service oriented

97
Q

What is the primary method to determine the needs of customer service?

A

Listen to their feedback

98
Q

Communication is

A

A process for exchanging information

99
Q

Feedback is

A

A method for verifying a message

100
Q

The message is

A

The idea or item to be communicated

Fire officer 1 (2 decks)

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