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GROUPS > Exam 1 > Flashcards

Exam 1 Flashcards

1
Q

Define group hate

A

the hostility people harbor from having working in groups

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2
Q

Name five myths of communication

A

communication is a cure all, communication can break down, effective communication is merely skill building, effective communication is common sense, 93% of meaning is nonverbal

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3
Q

Communication is a cure all

A

dependent on group members and their personalities. some people are quick some slow. listening is important

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4
Q

communication can break down

A

can be demonstrated through acts not just words. humans never stop communicating

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5
Q

effective communication is merely skill building

A

without having context or awareness, no amount of skill will help

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6
Q

effective communication is just common sense

A

we need to be able to recognize that everyone is different

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7
Q

93% of meaning is nonverbal

A

body language and facial expressions

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8
Q

Communication defined

A

transactional (benefits), messages have content and relationship dimensions, communication is a continuous flow, communication makes sense, verbal and nonverbal dimensions

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9
Q

Why is it important to consider communication as a process

A

communication is never standstill, people have feelings and triggers. a butterfly effect will occur.

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10
Q

Nonverbal communication types

A

kinesics, proxemics, chronemics, paralanguage

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11
Q

kinesics

A

body language

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12
Q

proxemics

A

what space communicates

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13
Q

chronemics

A

time

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14
Q

paralanguage

A

tone, the way one speaks

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15
Q

When do mixed messages occur

A

when there is a positive verbal and negative nonverbal communication or vice versa

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16
Q

Steps to achieve communication competence

A

knowledge, communication skill, sensitivity, commitments, participant/observer, ethics

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17
Q

knowledge

A

learning rules and understanding what is required to be appropriate in communication

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18
Q

communication skill

A

successful performance of communication behavior

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19
Q

sensitivity

A

receptive accuracy whereby you can detect, decode, and comprehend signals and emotional cues

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20
Q

participant/observer

A

considers it a personal responsibility to make necessary effort to interact with group members as effectively as possible

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21
Q

ethics

A

system for judging the moral correctness of human behavior by weighing that behavior against an agreed upon set of standards

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22
Q

Group

A

human communication system composed of three or more individual interacting for the achievement of common goals

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23
Q

aggregation

A

mere collection of individuals

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24
Q

interpersonal communication

A

communication between only two individuals

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25
Q

dyadic

A

two person transaction

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26
Q

individualism

A

focused on self

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27
Q

collectivism

A

focused on team

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28
Q

Can both verbal and nonverbal be open to interpretation

A

yes

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29
Q

Communication competence

A

engaging in communication with others that is both effective and appropriate

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30
Q

effectiveness

A

goal oriented

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31
Q

appropriatness

A

following the rules

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32
Q

System

A

set of interconnected parts working together to form a while in the context of changing the environment with inputs, throughputs and outputs

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33
Q

ripple effect

A

chain reaction, doesn’t have to be negative

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34
Q

synergy

A

occurs when group performance from joint action of members exceed expectations based on perceived individual skills and abilities of members

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35
Q

Negative synergy

A

occurs when group members working together produce a worse result than expected based on perceived individual skills and abilities of members

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36
Q

effects of increasing group size

A

provide diversity, greater formality, flow of information is more intentional

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37
Q

three ways to achieve synergy

A

be motivated, group effort, group diversity

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38
Q

appropriate members for quality decision

A

7-8

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39
Q

appropriate members for quick decision

A

3-4 members

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40
Q

planning a standard meeting

A

clarify the purpose, create an agenda, get there first/ expect problems

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41
Q

things to consider when conducting a meeting

A

type of meeting, time, after meeting

42
Q

participating in meetings

A

be prepared, avoid stage hogging, be attentive, recognize diversity, increase participation

43
Q

Pros of virtual groups

A

save time/money, instant access, finding place to meet not an issue, meetings can be recorded

44
Q

cons of virtual groups

A

distractions disguised as multitasking, lack of nonverbal communication, lack of interpersonal interactions

45
Q

task dimension

A

work performed by the group to achieve common goal

46
Q

social dimesion

A

relationships that form between members in the group and their impact on the group as a whole

47
Q

phases of group development

A

forming, storming, norming, performing

48
Q

forming

A

gather members

49
Q

storming

A

feeling the tension

50
Q

norming

A

regulating the group

51
Q

performing

A

group output

52
Q

why do we join groups

A

need to belong, establishment of identities, attraction to group goals, attraction to group activities

53
Q

primary tension

A

when you first gather in a group, group members may be cautious and hesitant in their communication

54
Q

secondary tension

A

the stress and strain that occurs within the group later in its development. having to make decisions and conflicts arising of it

55
Q

norms

A

rules that establish standards of appropriate behavior

56
Q

explicit norms

A

rules that expressively identify acceptable and unacceptable behavior

57
Q

implicit norms

A

rules that are indirectly indicated by patterns of behavior and uniformities of member’s attitudes

58
Q

conformity

A

adherence to group norms by members, in this case following the crowd by choosing the wrong answer.

59
Q

pressure to conform

A

we want to be liked, we conform to norms because we want to be right

60
Q

competition

A

winners take all, others have to fail for an individual to win

61
Q

cooperation

A

all are winners, group members work together not against each other

61
Q

constructive competition

A

occurs when competition produces positive, enjoyable experience while increasing efforts to achieve without jeopardizing interpersonal relationships

62
Q

individual achievement

A

going at it alone, attainment of a personal goal without having to defeat others

62
Q

hypercompetitiveness

A

winning is everything. excessive emphasis on defeating others

62
Q

defensiveness

A

reaction to a perceived attack on our self concept and self esteem

63
Q

self justification

A

providing excuses that absolve us of blame even when no evaluation is offered

63
Q

description

A

first person report of how an individual feels, what he or she perceives to be true and what behavior is desired by others

64
Q

Criticism sandwich

A

praise, criticize, praise

65
Q

psychological reactance

A

the more someone tries to control us by telling us what to do, the less inclined we are to do it

66
Q

certainty

A

completely sure or confident with out a doubt, never, always, impossible

67
Q

provisionalism

A

qualify statements, avoid absolutes, possibly, probably, may

68
Q

shift response

A

when a listener attempts to shift the focus of attention from others to oneself by changing the topic of discussion

69
Q

support response

A

cooperative effort by the listener to focus attention on the other person rather than oneself

70
Q

role

A

the pattern of expected behavior associated with the parts that we play in groups

71
Q

role status

A

relative importance, prestige, or power accorded to each particular role type

72
Q

task roles

A

move the group toward the attainment of its goals. task is to extract the maximum productivity from the group

73
Q

Initiator

A

contributor

74
Q

information seeker

A

poses questions

75
Q

information giver

A

answers questions

76
Q

opinion seeker

A

looks for others input

77
Q

clarifier

A

elaborator

78
Q

coordinator

A

keeps group organized

79
Q

secratary

A

recorder

80
Q

facilitator

A

makes group work easier

81
Q

devils advocate

A

prevents group think

82
Q

maintenance roles

A

focused on the social dimension of the group. these roles gain and maintain cohesiveness to the group

83
Q

supporter

A

encourages

84
Q

harmonizer

A

tension reliever

85
Q

gatekeeper

A

expediter

86
Q

self centered/disruptive roles

A

serves individual needs/goals which impeded the attainment of group goals. attention is on the single individual

87
Q

stage hog

A

recognition seeker

87
Q

isolate

A

withdraws from the group

87
Q

clown

A

horseplay that is not a tension reliever

88
Q

blocker

A

opposes everything newf

89
Q

fighter

A

starts arguments, bullies

90
Q

cynic

A

displays sour outlook, destroys morale

91
Q

zealot

A
92
Q

role conflict

A

when one finds out slave playing roles in different groups that contradict each other

93
Q

role flexibility

A

capacity to recognize the current requirements of the group and then enact the role specific behaviors most appropriate in the given context

94
Q

role fixation

A

the acting out of a specific role and that role alone no matter what the situation might require

GROUPS (2 decks)

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