Exam 1 Flashcards
Communication
a process of interaction between people in which symbols are used to create, exchange, and interpret messages about ideas, emotions, and mind states
5 interrelated concepts to Communication
- Health care quality
- Culture
- Safety
- Collaboration
- Care coordination
Two most important mental health concepts
Clear boundaries and safety
4 elements of nurse-patient relationship
- Dignity and respect (clear boundaries)
- Information sharing
- Mutual participation (patient is full partner in care)
- Collaboration
What does the nurse-patient relationship do?
Establishes nurse as safe, confidential, reliable, and consistent; clear boundaries!
What is best predictor of positive outcome?
Positive nurse-patient alliance is best predictor of positive outcome
What encompasses therapeutic use of self? (3)
-using personality consciously and with full awareness to promote healing
-attempting to establish relatedness
-structured nursing interventions
Talk Therapy (2)
Formal: psychotherapy w/ APRN
Informal: counseling used by RN to help individuals problem solve, resolve conflicts, and feel supported
6 goals of the nurse-patient relationship
- Facilitate communication of distressing thoughts and feelings
- Assist with problem solving for ADLs
- Help patient examine self-defeating behaviors and test alternatives
- Promote self-care and independence
- Provide education on condition and management
- Promote recovery
3 types of relationships and what they look like
- Intimate (emotional commitment; not allowed in nurse-patient)
- Personal (mutual needs met; purpose of friendship)
- Therapeutic (nurse maximizes communication skills, understanding of human behavior, and personal strengths to enhance patient’s growth)
Therapeutic encounter
Therapeutic relationship that is brief and informal
Five steps to establish therapeutic relationship
- Needs of patient identified and explored
- Clear boundaries established
- Problem-solving approaches taken
- New coping skills developed
- Behavioral change supported
4 Do’s of setting boundaries
- Ensure that the focus of the conversation remains on your patients
- Set firm limits and boundaries on negative or inappropriate behavior
- Disclose a small amount of personal information (if it will strengthen the therapeutic relationship)
- Show genuine concern for patients
6 Don’ts of setting boundaries
- Behave meanly towards your patient
- Become your patients’ friend
- Allow your needs to be met at the expense of your patient
- Accept cash or gifts for you personally (can blur boundaries)
- Excessively touch patients
- Try to influence patients’ beliefs
Boundaries: Under-involvement
Ranges from disinterested and neglectful to patient abandonment
3 levels of Over-involvement Boundaries
- Boundary crossings (personal info sharing, nurses needs met @ expense of patient’s needs)
- Boundary violations (ethically wrong; nurses needs put over patient’s)
- Professional sexual misconduct (most extreme, leads to malpractice
Transference and when it is intensified
The patient unconsciously and inappropriately displaces onto the nurse feelings and behaviors related to significant figures in patient’s past
Intensified in relationships of authority
Can be positive or negative
Countertransference, when is it intensified, how to recognize it
The nurse unconsciously displaces feelings related to people in his/her past onto patient
Patient’s transference to nurse often results in countertransference in the nurse
Common sign of countertransference in nurse is over-identification with the patient or strong emotions
Values vs beliefs
- Both stem from religious, cultural and societal factors
- Values: your judgement of what is important in life
- Belief: opinion, confidence, trust, faith, religious tenets
Peplau’s Four phases of therapeutic nurse-patient relationship
- Preorientation phase
- Orientation Phase
- Working Phase
- Termination Phase
Pre-orientation Phase (3)
- Obtain information about the client from chart, significant others, or other health-team members
- Research client condition
- Examine one’s own feelings, fears, and anxieties about working with a particular client
Orientation Phase (4)
- Introductions (name, purpose)
- Patient may discuss feelings, problems, goals
- Establishing rapport
- Specifying a formal/informal contract (including terms of termination; this is with not for patient)
- Establish confidentiality
Working Phase (6)
- Maintain trust & rapport
- Gather further data
- Promote patient’s problem-solving skills & self-esteem
- Promote symptom management
- Provide education on diagnosis & medication
- Evaluate progress
Termination Phase (5)
- Summarize goals & objectives achieved
- Review items taught
- Discuss ways to incorporate new coping strategies
- Review situations of nurse-patient relationship
- Exchange memories to facilitate closure
What is the greatest trigger for the development of a patient’s nurse- focused transference?
a. The similarity between the nurse and someone the patient already dislikes
b. The nature of the patient’s diagnosed mental illness
c. The history the patient has with the patient’s parents
d. The degree of authority the nurse has over the patient
D
3 Roger’s Factors to promote patient’s growth
- Genuineness
- Empathy (not sympathy)
- Positive regard (shown through attitude and actions, view as having strengths and potential)
What should nurse do if patient interrupts during time with current patient?
- Let the patient know you will meet with them later, the time contracted for one patient is their time
What should nurse do if the Patient threatens suicide? (3)
- Figure out is patient has plan and lethality
- Share with other staff
- Discuss patient feelings and circumstances that lead to this decision
What should nurse do if the patient asks the nurse to keep a secret? (2)
- Nurse cannot make such a promise; info may be important to health and safety of others
- Nurse lets patient know then patient decides to share or not share
What should nurse do if the patient asks the nurse a personal question? (2)
- Nurse can answer or not answer
- If nurse answers, be short then refocus on patient
What should nurse do if patient cries? (3)
- Nurse stays with patient and reinforces that it is alright to cry
- May inquire about reason for crying
- Offer tissues when appropriate
What should nurse do if the patient makes sexual advances? (4)
- Nurse sets clear boundaries
- Nurse frequently states nurse role to maintain boundaries
- Nurse leaves to give patient time to regain control
- Reassignment if behavior continues
What should nurse do if patient leaves before session is over?
- Check back in with patient later; they may have needed a break
What should nurse do if patient gives the nurse a present? (2)
- “If the gift is expensive or money, the only policy is to graciously refuse.
- If it is inexpensive, then (1) if it is given at the end of hospitalization when a relationship has developed, graciously accept; (2) if it is given at the beginning of the relationship, graciously refuse and explore the meaning behind the present
What should nurse do if patient does not want to talk? (3)
- Spend short frequent periods with them
- Let them know you do not half to talk, you will just spend time with them
- Both of these establish nurse as reliable
Three factors which Affect Communication
- Personal: cognition, culture, values, bias, beliefs, language barriers
- Environmental: background, privacy, uncomfortable accommodations
- Relationship: level of equality (power imbalances)
Four benefits of therapeutic communication
- Feelings of safety
- Increased adherence to treatment
- Increased satisfaction with care
- Increased recovery rates
What does verbal Communication communicate? (2)
- Beliefs and values
- Perceptions and meaning
What does verbal Communication convey? (4)
- Interest and understanding
- Insult and judgment
- Clear or conflicting messages
- Honest or distorted feelings
Examples of Nonverbal communication (8)
- Tone of voice
- Emphasis on certain words
- Physical appearance
- Facial expressions
- Body posture and movement
- Amount of eye contact
- Touch
- Hand gestures
Double-bind messages
Mutually contradictory messages, usually given by a person in power; no-win
How do verbal and nonverbal communication interaction (3)
- Messages can be conflicting or congruent
- Nonverbal messages and behaviors are less obvious.
- Verbal message = content; nonverbal behavior = process
Four cultural considerations
- Touch
- Eye contact
- Communication style
- Cultural filers (cultural bias)
Therapeutic Group
any group of people who meet for personal development and psychological growth.
Autocratic leader
Exerts control over the group and does not encourage much interaction
Production ↑, morale ↓
3 styles of leadership
- Autocratic
- Democratic
- Laissez-faire
Democratic leader
Supports extensive group interaction in the process of problem solving
- Production somewhat ↓ than with autocratic leadership, morale much ↑
Laissez-faire Leader
Allows the group members to behave in any way they choose and does not attempt to control the direction
Productivity and morale ↓
Milieu therapy (3)
- a psychiatric philosophy involving a secure environment to support recovery
- uses naturally occurring events as learning opportunity for patients
- Milieu therapy involves consistency and structure (Structured aspects of the milieu include activities, rules, reality orientation practices, and environment)
Peplau’s Therapeutic Milieu
- recognizes the people (patients and staff), the setting, the structure, and the emotional climate as important to healing
-offers patients a sense of security and promotes healing.
4 steps of Milieu Therapy/Management
- Orienting patients to rights and responsibilities
- Providing culturally sensitive care
- Selecting activities (individual & group) meet patients’ physical and mental health needs
- Using the least restrictive environment (consistent and routine
What does behavioral crisis management consist of?
- De-escalation and crisis avoidance
- Hand-on restraints as last resort
TJC’s 4 national safety goals in behavioral healthcare
- Identify patients correctly (2 identifiers)
- Use medicines safely (7 rights)
- Prevent infection (hand hygiene)
- Identify patient safety risk (suicide risk)
5 Clarifying Techniques
-paraphrasing
-restating
-reflecting
-exploring
-focusing
Paraphrasing (2)
- when you restate the basic content of a patient’s message in different, usually fewer, words.
-Using simple, precise, and culturally relevant terms, the nurse may confirm an interpretation of the patient’s message and patient confirms or denies
Restating (2)
-Repeats the main idea expressed. Gives the patient an idea of what has been communicated.
-If the message has been misunderstood, the patient can clarify it
Reflecting (3)
-Directs questions, feelings, and ideas back to the patient.
-Encourages the patient to acknowledge and own personal ideas and inner feelings.
-Acknowledges the patient’s right to have opinions and make decisions and encourages the patient to think of oneself as a capable person.
Exploring (2)
-Examines certain ideas, experiences, or relationships more fully.
-If the patient chooses not to elaborate by answering no, the nurse does not probe or pry.
Using Silence (3)
-gives person time to collect thoughts or think through a point
-some patients have slower thinking process
-avoid with young people
Active Listening
-nurses focus, respond, and remember what patient says verbally and nonverbally
Clarifying
- Helps patients clarify their own thoughts and maximize mutual understanding between nurse and patient
Making Observations (4)
- Calls attention to the person’s behavior
- Encourages patient to notice the behavior and describe thoughts and feelings for mutual understanding.
- Posture change, facial expressions, behavioral change, etc. → what happened?
- Not judgmental
Offering self
-offers presence, interest, desire to understand
-not offered to get person to talk or behave in a specific way
Offer General leads
-allow patient to choose direction
-indicates nurse is interested in what comes next
Paraphrasing Examples (2)
“You seem to be saying…”
“I’m not sure I understand” ”
Restating Examples (2)
“My life is empty… it has no meaning,”
“Your life is empty?”
Reflecting Examples (3)
“You sound as if you have had many disappointments.”
“You look sad.”
-useful if patient asks for advice
Exploring Examples(3)
“Tell me more about your relationship with your wife.”
“Describe your relationship with your wife.”
“Give me an example of how you and your wife don’t get along.”
Making Observations Examples(3)
- “You appear tense.”
- “I notice you’re biting your lips.”
- “You seem nervous whenever John enters the room.”
Offering self Examples (2)
“I would like to spend time with you.”
“I’ll stay here and sit with you awhile.”
Offer General leads Examples (3)
“Go on.”
“And then?”
“Tell me about it.”
Open-ended questions (3)
-encourage patients to share information about experiences, perceptions, or responses to a situation.
- not intrusive and do not put the patient on the defensive
- useful in the beginning of an interview or when a patient is guarded or resistant to answering questions.
Closed-ending questions (2)
-used sparingly, can give you specific and needed information.
-most useful during an initial assessment, intake interview, or to determine specific results
Projective questions
- usually start with a “what if” to help people articulate, explore, and identify thoughts and feelings.
Miracle question
A goal-setting question that helps patients to see what the future would look like if a particular problem were to vanish
Nontherapeutic communication (10)
-excessive questioning
-Approval/disapproval- value judgement
-giving advice or interpretations
-probing on sensitive topics
-force treatments
-asking why
-minimizing
-false reassurance
-changing subjects
-participate in negative behavior
4 Do’s in Client Interview (besides therapeutic communication)
-keep focus on facts and patient perceptions
-pay attention to nonverbal communication
-encourage patient to look at pros and cons of treatment
-if patient makes serious accusations, explore with senior staff and clarify perceptions
How to question patient? (3)
Offer general leads, convey acceptance and interest
After introductions in the clinical interview, what should you do?
Turn conversation over to patient with an open-ended question
How to decide pace, setting, and seating of clinical interview?
Pace-set by patient
Setting-choose one that enhances feelings of security
Seating- seat at same level, no one should block door; preferably no barrier between
What does it look like for nurse to be group leader? (4)
-always use therapeutic communication techniques
-model sensitivity and respect to individual and larger cultural differences
-set foundation for open communication
-encourage members to share and explore cultural assumptions
Four factors in group work
- Instillation of hope
- Universality
- Altruism
- Catharsis
Instillation of Hope
The leader shares optimism about the successes of group treatment, and members share their improvements and gain hope
Universality
Members realize that they are not alone with their problems, feelings, or thoughts.
Altruism
Members gain or profit from giving support to others, leading to improved self-esteem and growth
-through mutual sharing and concern for each other
Catharsis
A genuine expression of feelings that can be interpreted by both the patient and the group.
-Overexpression of feelings can be detrimental to group processes.
Therapeutic groups vs. group therapy
• Group therapy has a sound theoretical base, and leaders generally have advanced degrees
• Aims to improve ability of individual group members to function on an interpersonal level
• Therapeutic groups are based to a lesser extent on theory
• Focus is on group relations, interactions between group members, and the consideration of a selected issue
Addiction
compulsive, abnormal dependence on a substance or on a behavior. Typically has adverse psychological, physical, economic, social, or legal ramifications.
5 interrelated concepts to addiction
- Coping (addiction is maladaptive)
- Cognition (impairs)
- Family Dynamics
- Mood & Affect
- Safety
Substance Use Disorder (3)
Pathological use of a substance that leads to disorder of use
-chronic and relapsing
-not illnesses of choice
How do SUD change brain structure and function?
Impacts executive function
General symptoms of SUD
-social impairment
-risky use
-impaired control
-physical effects (intoxication, tolerance, withdrawal)
Process Addictions
Behavioral additions; no physiological signs, but compulsive actions activate reward pathway in brain just like substances
National Institute on Drug Abuse (NIDA)—focus and mission
Focus: drug research
Mission: advance science on causes and consequences of drug use and addiction and then apply that knowledge to improve public health
Substance Abuse and Mental Health Administration (SAMHSA)-mission
Reduce impact of substance misuse and mental illness on US communities
Addiction (4)
Chronic medical conditions with roots in environment, neurotransmission, genetics, and life experiences
-cycles of relapse and remission
-without treatment lead to disability and premature death
- individuals unable to abstain and unable or unwilling to recognize impact of addiction
Intoxication (2)
- Process of using substance to excess
- Manifests in many ways depending on body’s physiological response to the substance
Tolerance (2)
- Person no longer responds to drug in the way they initially responded
- Higher dose needed for some response
Withdrawal (4)
- Physiological symptoms after discontinued usage after regular or prolonged use
- Substance-specific (mild or life-threatening)
- Alleviated w/ same substance or substance with similar
- More intense symptoms = more likely person to use again
Withdrawal Symptoms of behavioral addictions (4)
Psychological symptoms including cravings, anxiety, depression, and sleep disruption
Opioids Examples
- sedative and an analgesic effect
-Heroin, Percocet, Morphine, Oxycodone, Meperidine, Codeine, Hydrocodone
Opioid Use Disorder Addiction
- chronic relapsing
- significant life impairment, interpersonal conflict, physical hazardous situations
Prevalence and protective factors of OUD
-Peaks in young adulthood
-Protective factors: female and high education level
Opioid Intoxication Physical Symptoms (4)
-decreased bowel sounds
- decreased RR, BP, normal to low HR
- Miosis (pinpoint pupils)
- track marks
Opioid Intoxication-Psychological Symptoms (4)
Initial euphoria then slurred speech, impaired memory and attention, drowsiness, psychomotor retardation
Opioid Overdose symptoms (6)
coma, pinpoint pupils, respiratory depression
hypothermia, hypotension, bradycardia
Opioid Overdose Treatment (2)
-support airway with mechanical ventilation and aspirating secretions
-naloxone (quick reversal of overdose)
Naloxone
-specific opioid antagonist given IM, IV, SubQ, or intranasal for overdose
-FDA approved
-fast action but short duration (may need repeated administration)
Opioid Withdrawal symptoms (9)
-male-only (2)
Lacrimation (watery eyes), rhinorrhea (runny nose), pupillary dilation, yawning, piloerection, mood dysphoria, muscle aches, fever, insomnia
-also nausea and vomiting
-males may sweat and have spontaneous ejaculation
When does opioid withdrawal start?
6-8 hrs for heroin, Morphine, methadone; peaks@ 2-3 days, subsides next week
8-12 hrs for Meperidine lasts 5 days
Opioid Withdrawal Drug treatments (5)
Methadone
Clonidine
Lofexidine
Buprenorphine (w/ Naloxone)
Naltrexone
*death unlikely but miscarriage possible
Methadone (4 notes, side effects)
- synthetic slow acting agonist opioid (may have withdrawal symptoms), 1x a day
- only dispensed thru SAMHSA
- reduces the high and prevents withdrawal symptoms
- low dose = safest for pregnant women (neonatal withdrawal will be mild and managed w/ paregoric)
- Side effects : shallow or deep breathing, lightheadedness, chest pounding, hives, rashes, swelling of HEENT area