Ethics, rules of conduct and professionalism Flashcards

1
Q

When was the RICS founded?

A

1868

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the role of the RICS?

A

To maintain highest standards of education and training

To protect consumers through regulation of professional standards

To be the leading source of information and independent advice on land, property, construction and environment.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

When was the Bichard Review produced?

A

June 22

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Why was the Bichard Review produced?

A

Following the initial failings found by the Levitt Review 2021

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What were the 7 key areas in the Birchard Review?

A
  1. Renewed / increased focus on public interest
  2. Independant review of governance
  3. New, clear goverance structure
  4. Maintain self-regualtion
  5. Increase diversity and inclusion
  6. Greater support for regions
  7. Greater leadership in societal issues e.g. sustainability
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the future foundations from the Bichard Review?

A
  1. Vision
  2. Mission
  3. Strategic Goals
  4. Values
  5. World Class Organisation
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are the five Rules of Conduct?

A
  1. Members and firms must be honest, act with integrity and comply with their professional obligations, including obligations to the RICS.
  2. Members and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary expertise.
  3. Members and firms must provide good quality and diligent service.
  4. Members and firms must treat others with respect and encourage diversity and inclusion.
  5. Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the five benefits of being a RICS member?

A
  1. Status - Professional credentials provide client confidence
  2. Recognition
  3. Market Advantage- RICS status and standards
  4. Knowledge- Internal practice standards, CPD & knowledge sharing
  5. Network - Access to professionals worldwide
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the Values of the RICS?

A

Professional
Collaborative
Inclusive
Ambitious

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What information is required by the RICS for registration?

A
  1. Type of business and staffing details
  2. Name of responsible Principle
  3. Statutory regulated activities
  4. Nature of clients
  5. Complaints handling procedure
  6. Professional indemnity insurance details
  7. Whether the firm holds clients money
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

When were the most recent rules of conduct produced?

A

October 2021, effective February 2022

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What professional obligations do RICS members have to follow?

A
  1. Comply with CPD requirements
  2. Cooperate with the RICS
  3. Promptly provide all information reasonably requested by the Standards and Regulation Board
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is the RICS decision tree?

A

Provides a framework of questions which members should ask themselves when facing a situation in which they are asked to act in a potentially unethical manner

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What offers assistance to members with any unethical issue?

A

RICS Regulation Confidential Hotline

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are the levels of disciplinary action?

A
  1. Action by the head of regulation
  2. Disciplinary panel
  3. Appeal panel
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the purposes of ‘fixed penalties’?

A

Used for breaching of the rules relating only to the supply of information to the RICS by members or firms, may consist of a fine/ and or a caution

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What outlines the regulatory approach for the RICS?

A

RICS Regulatory Decision Making, 2022 and the disciplinary process itself is set out in the RICS Regulatory Tribunal Rules 2022

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What provides members with guidance on the use of social media?

A

Use of social media: Guidance for RICS members, 2021

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What are the four levels of RICS membership?

A
  1. FRICS
  2. MRICS
  3. AssocRICS
  4. Trainee/Student
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Who is the current President?

A

Tina Paillet FRICS, effective from Jan 2024, also chairs the governing council)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Who is the current CEO?

A

Justin Young (ex-KF)

22
Q

What is the governing council?

A

Provides management and strategic direction, 20 members

23
Q

Give an example of an RICS Practice Alert

A

Issued in July 2024 - Reminder to all members conducting valuation activities must join the Valour Registration Scheme (VRS) if it is mandatory in their country.

24
Q

What is the difference between RICS Professional Standards and Practice Information?

A

Professional Standards are ‘set requirements or expectations for RICS members. They may include mandatory requirements, using language such as ‘must’.

Practice Information provides advice to support practice, knowledge and performance of RICS members, they can include good practice, information insights and processes.

25
What should firms avoid in fee negotiations?
price fixing, aggressive fee cutting, or collusion with competitors
26
What are the three steps to follow in agreeing Terms of Engagement?
1. Check professionally competent 2. No conflicts of interest or professional interests 3. Confirm terms of engagement in writing and get written approval from the client BEFORE starting work on the instruction
27
What is the CPD requirements for members?
20 hours annually, with 10 hours being formal recorded by 31st Jan every year
28
Why must members be solvent?
Solvent means to be financially stable. TO ensure actions and decisions are not swayed by own interest in money. For example, not accepting bribes.
29
What if a client is unhappy with a low valuation?
Meet with the client, talk through the valuation, the valuation has been done as a RBG valuation is therefore not subjective. The global standards been adhered to, show the evidence used and the vetting process.
30
In valuation, is being wrong the same as being negligent?
Negligence is where there is a breach of something e.g. a duty of care and this causes financial damage. Being 'wrong' depends on the margin of error (inside or outside)
31
What is runoff cover?
The firm seizes to exist Protect to client interest RICS require run off cover in plan Minimum of 6 years and minimum cover of £1 million
31
What's the objective of the APC?
Demonstrate you can represent the body
32
What is KFs level of PI cover?
33
What are the benefits of being an RICS member?
Large network Market advantage Status Recognition
34
Can you give an example of where you maintain professional competence?
Carried out my required CPD Declined work when it was outside of my capabilities
35
Can you give an example of when you have acted with honesty and integrity ?
Ensuring carry out conflict of interest checks, and I log any gifts over £50 in the gift register
36
What are the three levels of disciplinary action?
1. Action by Head of Regulation 2. Disciplinary Panel (Drawn from Independent Regulatory Tribunal) 3. Appeal Panel
37
If you were unsure what to do in a situation, what would you do?
Consult the RICS Ethics Decision Tree
38
Are you aware of any disciplinary actions and the outcomes?
Yes - failing to comply with the CPD requirements and was required to pay a £300 fine
39
What social media activity might cause reputation damage?
False information, discrimination and harassment
40
What do you do before you progress with an instruction?
1. Assess competence 2. Conflicts of Interest and AML 3. Terms of Engagement
41
What do you do if someone doesn't agree with a complaint?
Alternative Dispute Resolution (ADR) process
42
What are the major challenges the RICS are currently facing?
Inequality,
43
What is the structure of the RICS?
Royal Charter The governing Council Regulator Board / Management Board
44
How does the RICS promote trust and integrity?
It is mandatory in the ROC, 2021 - Rule 1
45
What are the benefits of being a RICS regulated firm?
Recognition, client assurance, access to information
46
Tell me how you adhere to ROC Rule 5?
Members and firms should act in the public interest and take responsibility for their actions. When on inspection I ensure I always behave professionally.
47
What is the guidance on CoI?
The RICS Professional Statement: Conflict of Interest, 2017
48
What is HMRC?
His Majesty's Revenue and Customs - Responsible for taxation and customs
49
What is formal and informal CPD?
Formal- Includes structured learning with a learning objective or outcome Informal- Include self managed learning that is relevant or related to your professional role RICS decision tree can be used to assist with this