Ethics, rules of conduct and professionalism - Level 3 Flashcards
- Invited out for dinner – what do you do?
- Value- is it of minimal value?
- Appropriateness – Is everyone else accepting it? What will an independent person think of me accepting this gift?
- Timeliness- Is there a current tender?
- Not in any way a bribe
- Offered openly and transparently in company name
- Company policy is to seek approval from Line Manager , then record this in your outlook calendar and in the gifts and hospitality register.
- If unsure used RICS ethics decision treat
- What are the ethical standards?
- Act With Integrity
- Treat others with respect
- Always provide a high standard of service
- Promote trust in the profession
- Take responsibility
Example when you have Acted With Integrity
being open and transparent sharing appropriate information with my clients
Example Cleveland Street – Ensured potential conflict was raised with client ahead of appointing.
Example where you have provided high standard of service
- Have reports, some forms of communication and complex emails peer reviewed and checked by colleagues.
- Added value with my client on Colville 2c by helping them understand the proposed to stage tendering protocol with them where they has little experience or knowledge of how this works in practice.
Example how you Promote trust in the profession
Understanding that being a professional is more than just about how you behave at work; it is also, about how you behave in your private life,
Example how you Treat others with respect
Always being courteous, polite and considerate to clients, potential clients and everyone else you come into contact with.
Never discriminate against anyone for whatever reason.
Example how you have Taken responsibility
I take responsibility if I ever make mistakes.
Recent example was a spelling error for one of the attendees names in minutes. I apologised when this was notice to the person and ensure this wad updated and the minutes reissued.
- What are the 5 RICS Principles of Better Regulation?
What are the 5 RICS Principles of Better Regulation? • Proportionality • Accountability • Consistency • Targeting • Transparency
- What are the Rules of Conduct for Members?
- Interpretation
- Communication
- Ethical Behavior
- Competence
- Service – timely manner
- CPD
- Solvency
- Information to RICS
- Cooperation
9 Rules
- RICS for Firms
15 Total - Similar to 9 for firms - Differences
1) Clients money handling
2) Complaints handling procedure
3) Insurances required _ PI
4) Measures for incapacity/death of Sole Practitioner
5) Use of Designations
6) Advertising rules
What do you need to do as a firm to protect Client’s money?
1) Client must always have access to funds
2) Separate bank account
3) clearly labelled ‘Client account’
4) Maintain Ledger
5) Must not be overdrawn
6) Inform client of bank details/ terms
7) Must never be overdrawn
What’s the RICS Black Book?
Suite of Guidance Notes – providing good technical standards for QS’s and construction professionals
1What is mandatory for RICS members?
- Compliance with the RICS rules of Conduct for Members (9 Nr)
- Compliance with Ethicical & Professional Standards
- Compliance with by laws e.g Payment of fees
What is a conflict of interest?
A conflict of interest is where professional judgement of an RICS-regulated firm or member may or will be compromised when undertaking an assignment.
Types of Conflict of Interest
- Party Conflict
- Own Interest Conflict
- Confidential Information
