Ethics L3

Question 1

Can you provide an example of where you have identified a conflict of interest?

Question 2

Do you have any personal involvement with matrics or LionHeart?

Answer 2

No, however I am aware that matrics is a network that supports professionals who are in the early stages of their careers.
Lionheart is a charity which provides support to past and present members of the Royal Institution of Chartered Surveyors (RICS) and their families during times of need.

Question 3

Can you provide an example when you have treated others with respect and/or encouraged diversity and inclusion?

Question 4

Have you complied with the RICS’ CPD policy for members?

Answer 4

Yes, I undertake CPD every month and will ensure I complete the 48 hours / year CPD

Question 5

Have you checked that your own company’s PI insurance is compliant with RICS requirements?

Question 6

By protecting confidential information, which of the Rules of Conduct are you complying with?

Answer 6

Rule 1, specifically 1.9 of the RICS Rules of Conduct for Members, which pertains to confidentiality.

Question 7

Can you give an example when it would be appropriate to accept gifts or hospitality?

Answer 7

Complimentary Industry Events: Where attendance is beneficial for professional development, networking, or business purposes, and the value is reasonable and customary within the industry.

Cultural or Protocol Considerations: Accepting gifts or hospitality that are offered as part of cultural traditions or protocol, where refusal may cause offense or damage business relationships.

Promotional Items: Accepting promotional items or branded merchandise of nominal value, such as pens, calendars, or notepads, that are offered as part of marketing or promotional activities by clients or business partners.

Question 8

How have you dealt with a complaint?

Answer 8

No, however if I received a complaint I would follow the following steps:
- Acknowledge Receipt
- Issue complainant a copy of CHP
- Ensure it is dealt with by companies nominated complaints handling person
- Ensure clear communication with complainant
- If it can’t be resolved internally, consult a third party
- Notify PI Insurers Immediately