Ethics and professionalism

Question 1

what is the process of complaints procedures in dentistry

Answer 1

1 - local complaint e.g to practice
2 - Scottish public service ombudsman (SPSO - service looking at complaints against public services)
3 - complaint to GDC - fitness to practice
4 - Negligence litigation

Question 2

negligence in dentistry definition

Answer 2

the omission to do something which a reasonable dentist would do; or, doing something that a reasonable dentist would not do

Question 3

is inexperience a defence for negligence

Answer 3

no , beginners are not given leeway

however won’t be judged to as high a standard as say a consultant would be

Question 4

4 criteria for clinical negligence

Answer 4

• dentist owed a duty of care
• the duty was breached (standard of care)
• the breach caused/ contributed to damage (causation)
• the damage was reasonably foreseeable and had negative consequences and effects

Question 5

what term is used when determining outcomes of civil law cases

Answer 5

balance of probabilities - more or less likely

criminal law uses beyond reasonable doubt

Question 6

what are the 3 Es used in evaluation

Answer 6

efficiency - what’s been achieved
effectiveness - was it worthwhile
economy - cost effectiveness

Question 7

process evaluation

Answer 7

participant reaction via interview / observation

Question 8

impact evaluation

Answer 8

assesses immediate effects at end of programme via questionnaires

Question 9

outcome evaluation

Answer 9

assesses long term effects , recommended but is costly and difficult

Question 10

logic modelling

Answer 10

looks at long term outcomes before short term