Ethics Flashcards
Explain your current employers complaint handling procedure?
- Raised with business/ commission director
- To be logged into the building management system or a formal complaints log
- No resolve - then escalation to overall business unit director
- Response/ update to be provided within 28 days (outcome will be to propose next step and actions)
- Still no resolve - can be sent to a third party for independent redress. There could be a cost involved if this is required.
How many Rules of Conduct for members are there?
Total 9.
- Interpretation
- Services of document
- Integrity
- Competence
- Service
- Lifelong learnings requirements - CPD
- Solvency
- Provide information
- Co operation
How many Rules of Conduct for members are there?
Total 9.
- Interpretation
- Services of document
- Integrity
- Competence
- Service
- Solvency
- Provide information
- Co operation
- Training
- Complaints handling
- Clients money
- PI insurance
- Advertising
- Arrangements/ deaths
- RICS designations
What are the laws and regulations that govern the RICS
- Royal charter and bye laws, dated Jan 2009
- Self regulated
- Governing structure
A. Elected annually
B. Governing council, 70
C. 4 VPs and other honorary members
D. Elected members have a 4 yr term
Other:
- RICS has royal charter, usefulness of the progression
- Privy Council doesn’t sit within RICS, provides advice to queen etc
- 17 professional groups
In terms of legislation, what is the difference between a green and white paper?
White Paper - issues by government as statements of policy, or for legislative changes. It is debated before a bill is introduced.
Green Paper - set for discussions, proposals which are still at a formative stage.
Motto of RICS?
Est modus in rebus
There is a measure in all things
RICS?
Respected and high profile institution that offers advice on all matters related to construction, land and property.
Role of RICS?
- Regulate and promote the profession
- Maintain educational/ professional standards
- Protect clients and consumers
- Provide impartial advice on land, property and construction
What are your companies rules on giving/ receiving gifts?
- Under 150 GBP - no scorecard
- Over 150 GBP - scorecard required
Government officials
- Have to complete scorecards
Give an example of a legal case that relates to your work?
- Merritt v Babb
Liability - Ampleforth Abbey vs T&T
Working on LoI, no contract signed
Explain how the British Government makes Laws?
6 Steps:
- A bill is proposed
- First reading notice
- Second reading - considered on floor
- Third reading - debated/ voted
- House of Lords - review/ approval
- Royal Assent
