Ethics Flashcards
what are the 6 ethical standards the Rules of Conduct is based on?
Honesty
Integrity
competance
Service
Respect
Responsibility
Can you give me an instance when you have acted with integrity?
Following Workman Building Surveyors negotiating a settlement in the Glasshouse Yard Dilapidations, the Client overpaid the negotiation fee by £1,140. I advised the Client of the overpayment and that we are arranging a refund of the excess
Can you give me an example of when you have been cted honestly?
Following Workman Building Surveyors negotiating a settlement in the Glasshouse Yard Dilapidations, the Client overpaid the negotiation fee by £1,140. I advised the Client of the overpayment and that we are arranging a refund of the excess
Can you give me an example of when you have shown competance?
I showed competance in the Compass House rent review by succcessfully negotiating a rent in line with the Clients goals.
I also showed i am able to assess my competance in the Glasshouse Yard and Egale Licence to Alter by recommending Building Surveyors review the works
Can you give an example of when you have provided a high standard of service?
Compass House rent review by succcessfully negotiating a rent in line with the Clients goals.
EV charging meeting at Riverbirdge by being prepared and recommending the best location for EV charging.
Throughout my career by being responsive and transparent with Clients
- For the LTA at Glasshouse Yard where you best placed to communicate the building surveyors findings, why couldn’t they communicate themselves?
No, the building surveyors were communicating, however the Client would also speak with me given the relationship we built.
What is Workmans purchasing policy and why is it in place?
- Workman approved contractors only
- minimum 3 quotes for works over £5k and minimum 2 quotes for works between £1.5k and £5k
- Ensures value for money and high quality work is provided
What is the Workman e-register what information did you need to provide and what laws does it adhere to?
System to log gifts received in accordance with RICS guidance and Bribery Legislation
- Information about the goods received (i.e. when it was received, what it was for, estimated value, and what the good is)
What are the penalties under the Bribery Act
Unlimited fine and up to 10 years in prison
Setting up your own firm, what would you need to do?
- Advise RICS
- Ensure you meet requirements of Rules of Conduct
- Ensure adequate insurance is in place, such as PII and public liability insurance
- ToE template
- Complaints handling procedure
- H&S policy/statement
- Understand use of RICS designations
- Locum agreement
What are the bandings for PII insurance?
turnover up to £100k = minimum £250k cover
turnover between £100k and £200k = minimum £500k cover
turnover over £200k = minimum £1,000,000 cover
What types of due diligence are there?
- Know your customer due diligence
- Simple due diligence
- Enhanced due diligence
What is KYC due diligence ?
Know you customer due diligence – checks to identify your client to make sure they are who they say they are
What is simple due diligence?
Simple due diligence – lowest level of due diligence when there is little risk
What is enhanced due diligence?
Enhanced due diligence – thorough investigation when risk is high
Tell me about a time you have promoted trust in the profession
- Successfully removing the hostile tenant from the estate at The Paddocks. This promoted trust in the profession through the other tenants on the estate
- Successfully putting a stop to the illegal car parking on Bourne Industrial Estate
- Returning overpaid fees from the Client relating to 20-25 glasshouse yard dilaps negotiation fee
Tell me about when you have acted with integrity
- Client overpaid on dilapidations negotiations fee and I immediately advised the Client and arranged a refund of the excess
- During my case study when dealing with the other tenants on the estate, I was transparent and honest advising them we were taking action against them to ensure they would no longer affect other tenants on the estate
- When the tenant disagreed with the SC apportionment, I advised them that we will ensure that there are no errors by re-measuring the unit and calculating the apportionment. It was found that there was so error and the tenant appreciated the effort to confirm.
How do you keep Client confidentiality
I adhere to the Data Protection Act 2018 and EU GDPR 2016. I do not discuss details of cases or provide sensitive information. Data is anonymized where possible.
What is the safe contractor list?
Accreditation ensuring competent services in terms of quality and H&S
Does RICS provide any guidance on Client Money Protection?
RICS Client Money Protection Scheme 2019
Tell me a key principle of the RICS Client money protection Scheme
Main purpose is to allow RICS firms to offer Client Money protection and compensate Clients for the losses resulting from the firm failing to account for Client Money to the person entitled to it
Sets out how Client money should be handled
Does the government provide any guidance on Client money protection?
No but sets out approved schemes that must be joined if you’re a letting or property management agent and hold Client Money
- Must hold money in an account with a bank authorized by the Financial Conduct Authority
- Get a certificate confirming membership of the scheme you join
Name some approved Client money protection schemes?
Client Money protect
Money Shield
PropertyMark
RICS Client money protection scheme
Safeagent (previously NALS)
UKALA Client Money Protection
What are the penalties for not having appropriate Client Money protection
Fine up to £30k
Fine up to £5k for not displaying certificate or providing it when asked
Where do you display your Client money protection certificate?
In any office where you deal with the public
On your website