Essentials Of Collaborative Practice

Question 1

Factors influencing interpretation of messages

Answer 1

Perception
Preconceptions
Precipitating event
Context 
Past experiences
Environment
Transmission

Question 2

Context

Answer 2

Environment, background and particular circumstances that lead to the discussion

Physical surroundings and emotional conditions

Question 3

Precipitating event

Answer 3

Event or situation that prompted the communication

Question 4

Preconceived ideas

Answer 4

Concepts opinions, thoughts that the receiver develops before the conversation.

Question 5

Style of transmission

Answer 5

Manner in which the message is conveyed.

Open/closed statements, body language, organization of message, degree of attention to the topic/receiver, vocabulary used

Question 6

Past experiences

Answer 6

Positive, negative and neutral experiences that affect the possible outcome of the upcoming conversation.

Question 7

Personal perceptions

Answer 7

Can have a profound effect on quality communication. Awareness through excitation of all the senses.

Question 8

Filtration

Answer 8

Sifting through the communication to facilitate understanding

Question 9

Feedback

Answer 9

Response from the receiver

Question 10

Most common form of interpersonal communication

Answer 10

Verbal

Question 11

Facial expression, eye contact, posture, body movement

Answer 11

Non verbal communication

Question 12

Positive communication points

Answer 12

Trust
Using "I messages" (expressing how I feel)
Eye contact
Keeping promises
Expressing empathy
Open ended questions