Essay

Question 1

Non verbal communication

Answer 1

Graphic (pictures/ diagrams)
Symbolic (thumbs up/ wave)
Body language (facial expressions)

Question 2

For communication to work you need to be

Answer 2

Using the same channel of communication
Recognise and understand the language
Able to make sense of the message

Question 3

Engineers need to communicate when

Answer 3

Before starting a task ( what they need to do)
During task ( ask questions/ discuss work)
After task ( report completion/ any problems)

Question 4

Info shared at shift handover

Answer 4

Tasks that have been completed
Tasks in progress, status, any problems
Tasks to be carried out
General company and technical info

Question 5

Communication problems

Answer 5

Lack of communication
Poor communication

Question 6

Rule of thumb to reduce poor communication

Answer 6

Think about it before you say it
Speak/ write clearly
Listen/ read clearly
Seek clarification

Question 7

5 elements of communication

Answer 7

Transmit (brain deciding what info to send)
Encode (info is encoded to the required mode)
Decode (process of understanding the message)
Receive (message is digested by the receivers brain)
Feedback (confirms to the sender that the receiver understands the info)

Question 8

Engineer usually communicate

Answer 8

Information
Ideas
Feelings
Attitudes and beliefs

Question 9

Type of communication

Answer 9

Verbal/spoken
Written/textual
Non verbal

Question 10

Why work has to be recorded

Answer 10

The job may be handed over
Rest breaks
Illness
Moving to more urgent tasks

Question 11

engineers must keep currency with

Answer 11

New aircraft types/ variants
New technologies and aircraft systems
New tool and maintenance practices

Question 12

Engineers keep currency by

Answer 12

Undertaking refresher courses
Reading briefing material, memos and bulletins
Studying maintenance manual amendments