ESDC Priorities Flashcards
What are the ESDC priorities?
1- Service delivery business transformation
2- Enabling Services Renewal Program
3- Modernizing our policies and programs
4- Supporting employees with effective management practises and continuing to support public service renewal
What are the sub-priorities of
Service delivery business transformation ?
6
- Improve EI, CPP, OAS Service
- Modernize Call Centre ops and administration of Gs and Cs
- Advance EI mod with automation e-services
- Implement OAS SIS including proactive enrolment and e-services
- Implement and deliver NSOs on behalf of other depts.
- Leverage new learning technologies to transform core business training
What are the sub-priorities of
Enabling Services Renewal Program?
3
- design a new business model and business processes for HR, IT, finance, asset mgmt., procurement
- Replace aging corporate admin systems with Enterprise Resource Planning Systems (SAP, PeopleSoft,
- Lead the way in internal service ops to provide a single standardized source of info and support to employees
What are the sub-priorities of
Modernizing our policies and programs?
4
- Implement EI initiatives that make it responsive to needs of Canadians and how they want to receive services
- Continue policy work on CPP, OAS, CPPD policy and ensure labour, learning and employment-related programs are modern, efficient, and responsive to the changing demographic and societal context
- expand preventative mediation activities
- Advance the social partnerships agenda -
What are the sub-priorities of
Supporting employees by using effective management practices and continuing to support public service renewal
5
- Use VOE to understand how employees perceive the org and the roll-out of the change initiatives
- Implement Dept.’s workforce strategy including WFA
- Develop a national learning strategy including a vision for e-learning
- strengthen mgmt. measures in support of leg and policy changes to privacy, IM, security, and integrity
- Maintain efficient financial management and internal control framework
What are the 4 + GoC Strategic Outcomes as per the PAA
1 – A skilled, adaptable, and inclusive labour force and an efficient labour market
2 – Safe, fair, and protective workplaces and cooperative workplace relations
3 – Income security, access to opportunities and well-being for individuals, families, and communities
4 – Service Excellence to Canadians
**Internal Services – likely where CFOB fits
