ergo chap 5

Question 1

is responsible
for the day-to-day operations of a hotel.

Answer 1

hotel manager

Question 2

are often the first point of contact for guests

Answer 2

Front Desk Agent

Question 3

are responsible for maintaining a clean, sanitary, comfortable and tidy environment in all hotel
rooms and public areas

Answer 3

Housekeeping Staff

Question 4

assists guests by providing various services like making restaurant reservations, arranging for spa services

Answer 4

concierge

Question 5

are responsible for the physical upkeep of the hotel.

Answer 5

Maintenance Staff

Question 6

This role involves managing all food and beverage operations within the hotel

Answer 6

food and beverage manager

Question 7

refers to the employees who interact directly with customers or guests in the hospitality industry

Answer 7

Front of house (FOH)

Question 8

are responsible for welcoming guests

Answer 8

front desk agent/receptionist

Question 9

assists guests with various requests, such as making restaurant reservations,
arranging transportation

Answer 9

concierge

Question 10

provide personalized service to
guests throughout their stay

Answer 10

guest service agent

Question 11

assist guests with their luggage upon arrival and departure.

Answer 11

bellhop/porter

Question 12

FOH staff in restaurants include servers who take orders, serve food and beverages

Answer 12

restaurant server

Question 13

prepare and serve alcoholic and non-alcoholic beverages.

Answer 13

bartender

Question 14

are responsible for providing excellent service during events,
conferences, weddings

Answer 14

banquet staff

Question 15

professional cook who has
undergone formal culinary training

Answer 15

chef

Question 16

a key position in a professional kitchen, working directly under the head chef or executive chef.

Answer 16

sous chef

Question 17

responsible for setting up event spaces, arranging tables and chairs, and preparing the dining area.

Answer 17

banquet server

Question 18

oversees the banquet staff and ensures that events run smoothly

Answer 18

banquet captain

Question 19

play a crucial role in providing excellent customer service and ensuring smooth operations in a restaurant.

Answer 19

restaurant receptionist

Question 20

also known as bussers or bus attendants, play a vital role in the smooth operation of a restaurant

Answer 20

busboys and busgirls

Question 21

also known as servers,
are essential members of the restaurant staff who
provide direct service to guests

Answer 21

waiters and waitresses

Question 22

assist clients in
planning and booking their travel arrangements

Answer 22

travel agent

Question 23

lead and provide
commentary during guided tours.

Answer 23

tour guides

Question 24

provide expert advice and assistance to clients in planning
their travel.

Answer 24

travel consultant

Question 25

focus on specific regions or destinations.

Answer 25

destination specialist

Question 26

share their experiences, insights, and recommendations through articles,

Answer 26

travel writer/blogger

Question 27

it include actors, singers,
dancers, musicians, and other entertainers

Answer 27

performers

Question 28

are responsible for planning, organizing, and executing events

Answer 28

event coordinators

Question 29

work in various roles within theme parks, amusement parks, or water parks.

Answer 29

theme park staff

Question 30

develop and oversee activities for
recreational programs and individuals or groups

Answer 30

recreation program coordinators

Question 31

work in various roles within the tourism industry, such as hotel staff

Answer 31

tourism and hospitality staff

Question 32

lead and guide individuals or
groups in various sports and fitness activities.

Answer 32

sports and fitness instructors

Question 33

specialize in providing
entertainment for specific events,

Answer 33

event performers and entertainers

Question 34

it is attributed to complaints from occupants of a building who are afflicted
with illness or discomfort

Answer 34

sick building syndrome (SBS)