EQ

Question 1

Recognise spectrum of emotions

Answer 1

From anger to laughter (wheel of EQ fortune)

Question 2

How to improve emotional self awareness

Answer 2

(i) what am I feeling right now? (ii) what do I want (gives a feeling of joy) right now? (iii) what do I need (helps function at best) right now? (hourly chime) (inverse with what you don’t feel now to get an answer of difficult to get a straight answer) - KEEP ASKING [if hard to recognise feelings in certain emotional categories restrict your questions to these]

Question 3

Self regulation: reacting vs responding

Answer 3

Acknowledge -> Cool Down -> Consider Options -> Respond Thoughtfully

Question 4

Emotional Self Regulation

Answer 4

Low / Low: Impulsive & Volatile
High / Low: Emotional or Logical
High / High: High EQ

Question 5

Self Accountability

Answer 5

(i) notice mistake; (ii) aknowledge mistake; (iii) apologise; (iv) fix it

Question 6

Perfect small talk

Answer 6

Talk about what you’ve learned about a person in the last 5 mins

Question 7

Top / pinnacle of social awareness

Answer 7

Incongruent reaction or behaviour

STOP, Check In

Question 8

Reading the audience / room / customer

Answer 8

• emotions
• voice (tone, breaks, passives)
• head shaking
• posture
• eyes

Question 9

Emotionally Informed Relationships

Answer 9

• don’t jump into advice I’m even when asked
• never say bad things even if asked
• always say in a suggestive / question manner
• praise (little and big)
• get your things via agreements
• in conflict never criticise, BUT UNDERSTAND