Communication Flashcards
1
Q
Structure
A
Short intro / punchline
3 arguments
Conclusion & summary
2
Q
If you have 5 sec
A
Say the key phrase and offer details on any points
3
Q
If you’re unclear
A
Apologise, restate it well and ask if any more details needed
4
Q
Basic comms rules
A
Never say bad things, say good things (and highlight when really good)
5
Q
Advanced comms skills
A
- use their names
- smile and be interested
- research them, know their interests, listen and understand
- start by getting “yes”
- don’t argue, when you’re wrong admit it and apologise
- appeal to similarities
6
Q
Pro comms skills
A
- add some honey (esp before criticism)
- never criticise directly, hint
- lead by example
- don’t order, ask suggestive questions
- make things look easy to correct and praise smallest improvements
- give reputation to live up to
7
Q
Before taking a speaking bet (think GS)
A
Do you need to say it? Is it going to 99% make you stand out?
