Environment Flashcards
What is the mission of Panda Express?
Deliver exceptional Asian dining expectations by building an organization where people are inspired to better their lives.
What are the values at Panda Express?
Proactive
Respect/ Win-Win
Growth
Great operation
Giving
What is panda vision ?
Be recognized as a world leader in people development to become loved by our guest.
What is the panda way ?
Healthy life
Continuous learning
developing others
acknowledging others
What is workability mean ?
Be capable of always delivering exceptional results with high standards and great attitude.
What does intensity mean ?
Be all-in for the highest engagement and execution. NOW!
What does integrity mean?
Be impeccable with our words and actions. Be true!
How long do you wash your hands for ?
20 seconds after the soap touches your hand
Do we serve any vegetarian or vegan entrees?
No, we do not serve non meat items
Do we cook with shared oils ?
Yes, everything is cooked in the same oil
When do you stir the food ?
Stir food before and after serving
When should you clean after yourself?
Clean as you go.
What is the #1 priority of work ?
Guest
- greet guest
- serve guest
- wait on guest
- cook for guest
“ Guest First, “ ?
Task Second
When should you keep yourself busy ?
Throughout your whole shift, there’s is nothing you can’t do
What is our role as “ Guest Love Builder” ?
Responsibility
- Workability, intensity and integrity
- Holding high operation standards and being the best
-emotional connection with guess through food service in ambiance
-TeamBuilder- being a trusted leader
- community outreach 
What are the 9 steps of great service?
- Welcome guest as soon as they enter the restaurant
- Greet guest with eye contact and smile
- upsell appetizers
- Offer beverages
- Enroll guest for donation
- Charge correct prices
- Give guests their receipt
- Receipt accurately reflects what guests ordered 
- Saying “ thank you “ + closing statement with eye contact and smile
