ENUMERATION Flashcards
Input
Capital
Intellect
Management staff
Land
Raw material and energy
Components
Facilities and Equipment
Information
Time
Transformation
Processing
Transporting
Storing
Exchanging
Communication
Inspecting
Output
Goods
Services
What do operations management do?
Forecasting
Supply chain management
Facility Layout and design
Technology selection
Quality management
Purchasing
Resource Capacity and planning
Process design
Job design
Service encounter design
Scheduling
Sustainability
Goal of operations management
to meet the Customer’s satisfaction
ROI/Profitability to shareholders
Key differences
- Customer contact
- Uniformity of input
- Labor content of jobs
- Uniformity of output
- Measurement of productivity
- Production and delivery
- Quality assurance
- Amount of inventory
- Evaluation of work
- Ability to patent design
Ten critical decisions
- Product and Service design
- Quality management
- Process capacity and design
- Layout design
- Location
- Human resource, job design
- Supply chain management
- Inventory management
- Scheduling
- Maintenance
Common Operations Strategy
Quality based strategy
Time based strategy
Competitiveness in operations management
- Product and service design
- Cost
- Location
- Quality
- Quick response
- Flexibility
- Inventory management
- Supply chain management
- Service
- Managers and workers
Example of different strategy
- Low cost
- Scale based strategies
- Specialization
- Newness
- Flexible operations
- High quality
- Service
Key purchasing area
Price
Quality
Variety
Timeliness
Reasons to globalize
- Reduce cost
- Improve supply chain
- Provide better goods and services
- Understand markets
- Learn to improve operations
- Attract and retain global talent
Strategies for competitive advantage
Differentiation
Cost leadership
Quick response
