Entrepreneurial Information Management

Question 1

Steps of the Knowledge Pyramid (Top to Bottom)

Answer 1

1. Action
2. Knowledge
3. Information
4. Data
5. Character

Question 2

General Conditions are changing
ESSF:
Framework

Answer 2

E fficiency
S tability
S ustainability
F airness

Question 3

General Conditions are changing
FESG:
Criteria

Answer 3

F inancial
E conomic
S ocial
G overnance

Question 4

General Conditions are changing
FAIR:
Principles (Data)

Answer 4

F indable
A ccessible
I nteroperable
R e-Useable

Question 5

General Conditions are changing
FACT:
Principles (Algorithms)

Answer 5

F airness
A ccuracy
C orrectness
T ransparency

Question 6

Def of Quality

Answer 6

Quality is commonly defined as the degree to which a customer’s requirements are covered by the characteristics of
the product supplied. Therefore, quality requires relevant information in order to be successful in business organization.

Question 7

Name the three considered perspectives of entrepreneurial understanding of quality

Answer 7

1. Customer Perspective (Market demands)
2. Management Perspective (Business orientation)
3. Operational Perspective (Business capabilities)

Question 8

Customer Perspective

Answer 8

Comparison of the divergence between the demands of the market and the characteristics of delivered service

The customer perspective supports the transformation of customer requirements
into inspiring products by
◼ continuously observing the transformation
◼ and implementing the “voice of the customer” with a focus on product quality

Question 9

Management Perspective

Answer 9

Positioning of the business orientation in relation to the own abilities and demands of the market

The management perspective describes normative and strategic orientation by
◼ being aware of the capabilities of the company
◼ focusing on system quality
◼ and considering the active and responsible shaping of the framework conditions

Question 10

Operational Perspective

Answer 10

Matching the divergence between the business direction and the company’s capabilities

The operational perspective includes the operational design and implementation of
the other two perspectives
◼ with the focus on process quality
◼ ensuring that resources and services are provided in an optimal manner

Question 11

Strategic Quality Control

Answer 11

Consideration of effectiveness

of a long-term exploitation of potential

Question 12

Operational Quality Control

Answer 12

Focusses on effectiveness of short- and
medium-term liquidity assurance based on
revenue, costs, time and quality

Question 13

What is the Quality Backward Chain

Answer 13

The “Quality Backward Chain” is the feedback loop in the ACQMM. It distributes information from different processes, as
well as products in order to steer the process. It is especially important for the operational perspective.

Question 14

Main Take-Aways from this lecture –> just to read

Answer 14

▪ Information are defined in the context of data and knowledge and can be
thought of as the resolution of uncertainty
▪ Information in a business organization are considered from three
perspectives: customer perspective, management perspective and
operational perspective
▪ The Aachen Quality Management Model (ACQMM) stretches a framework
for entrepreneurial information management
▪ The formulation of customer demands has to fulfill the quality requirements
▪ Quality Controlling supports management by providing relevant information
and making entrepreneurial activities transparent
▪ The “Quality Control Loop” supports the information management from the
operational perspective