Enterprise Leadership

Question 1

Who are managers, and where do they work?

Answer 1

• Managers differ widely. They can be under the age of 18 to over 80. They can run large corporations as well as small entrepreneurial start-ups. They are found in government departments, hospitals, small businesses, not for profit organisations, museums, schools and even in non-traditional organisations such as political campaigns and music tours.

Question 2

Who is a manager?

Answer 2

• A manager is someone who co-ordinates and oversees the work of other people so that organisational goals can be accomplished. A manager’s job is not about personal achievement, it is about helping others to do their work and achieve.

Question 3

First line managers

Answer 3

• First line managers are the lowest level of management and manage the work of non-managerial employees who are directly involved with producing the organisation’s products or servicing its customers. They are often called supervisors, but they may also be called shift managers, office managers, team leaders or even forepersons.

Question 4

Middle Managers

Answer 4

• Middle managers include all levels of management between the first-line level and the top level of the organisation. These managers manage the work of first line managers and may have titles such as regional manager, department head, project leader, store manager, dean or division manager.

Question 5

Top managers

Answer 5

• Top managers are responsible for making organisation wide decisions and establishing the goals and plan that affect the entire organisation. These individuals typically have titles such as managing director, chief executive officer, chief operating officer or chairman of the board.