English

Question 1

List down 12 kinds of business letters.

Answer 1

1. Cover letters
2. Complaint letters
3. Sales letters
4. Follow-up letters
5. Letters of resignation
6. Recommendation letter
7. Apology letters
8. Inquiry letters
9. Request letters
10. Termination letters
11. Thank you letters
12. Welcome letters

Question 2

4 methods of delivering speeches.

Answer 2

• manuscript
• memorized
• extemporaneous
• impromptu

Question 3

Name 10 standard parts of a business letter.

Answer 3

1. Letterhead/Return Address.
2. Date.
3. Inside Address (Recipient Address).
4. Salutation.
5. Subject Line.
6. Body.
7. Complimentary Close.
8. Signature.
9. Enclosures.
10. Typed Name.

Question 4

5 purposes of a speaker

Answer 4

1. inform
2. persuade
3. entertain
4. inspire
5. motivate an audience

Question 5

3 formats of business letters

Answer 5

1. block
2. modified block
3. semi-block styles

Question 6

2 standard fonts used in business letter

Answer 6

• Arial
• Times New Roman

Question 7

5 importance of public speaking

Answer 7

1. Leadership development
2. Communication skills improvement
3. Confidence building
4. Persuasion power
5. Information dissemination

Question 8

10 differences between formal and informal letters.

Answer 8

1. Tone and language
2. Structure and formatting
3. Audience and purpose
4. Use of greetings and salutations
5. Length and level of detail
6. Use of contractions and abbreviations
7. Proofreading and editing conventions
8. Use of formal or informal sentence structures
9. Cultural and contextual considerations
10. Documentation and references