Engaging Techniques

Question 0

Three indirect techniques

Answer 0

1. Preempting and teaching
2. Watch and pray
3. Open question

Question 1

What are the three categories of engaging techniques?

Answer 1

1. Indirect techniques
2. Partnering techniques
3. Direct techniques

Question 2

Six partnering techniques

Answer 2

1. Identification – passive and active.
2. Leadership task
3. Creating awareness (teachable moment)
4. Observation
5. Encourage ownership
6. Altering viewpoint

Question 3

Three direct techniques

Answer 3

1. Naming the issue (could also be a partnering technique)
2. Confrontation
3. Banzai charge

Question 4

What is the preempting and teaching technique?

Answer 4

Preempting a potential challenge before it occurs, or laying the groundwork to deal with it later.

Question 5

What is the watch and pray technique?

Answer 5

Actively watching for more information while praying for an opportunity to create awareness.

Question 6

What is the open question technique?

Answer 6

Asking broad questions that allow the person to choose to open up about the subject.

Question 7

What is the identification technique?

Answer 7

Telling a personal story about a similar situation you’ve been in that implies an appropriate response.

Question 8

What is the leadership task technique?

Answer 8

The coaching plan includes an action step in a leadership task followed by feedback and debriefing.

Question 9

What is creating awareness technique?

Answer 9

This is also known as a teachable moment. Leveraging a real-life situation that may help the person be aware of something and motivated to engage it.

Question 10

What is the observation technique?

Answer 10

Summarizing or restating the facts of the situation (the data), and inviting the person to comment on them.

Question 11

What is the encourage ownership technique?

Answer 11

Moving the focus in a conflict from blaming or taking personal responsibility to grow or solve the problem.

Question 12

What is the altering viewpoint technique?

Answer 12

Revealing questions, stories, or analogies which help the person see a problem from a different perspective.

Question 13

What is the naming the issue technique?

Answer 13

Clearly spelling out your perspective on the growth issue at hand so the person can see it.

Question 14

What is the confrontation technique?

Answer 14

Naming the issue, defining it as sin and challenging the person’s behavior on it.

Question 15

What is the banzai charge technique?

Answer 15

A confrontation where you draw on all your relational capital and the relationship itself is put at risk.