Engage Fundamentals: Professional Nursing: Communication Flashcards
What are the four modes of communication?
- Verbal
- Nonverbal
- Electronic
- Written
What are the four communication styles?
- Aggressive
- Assertive
- Passive
- Passive-aggressive
What are the five levels of communication?
- Physical
- Emotional
- Energetic
- Verbal
- Auditory
This form of communication refers to how an individual projects themselves.
Energetic.
This form of communication refers to the emotional state of the speaker when conveying a message.
Emotional.
A nurse is providing d/c instructions to a patient during a f/u telephone call. Based on the Shannon-Weaver communication model, what component is the nurse demonstrating?
Sender.
The nurse is initiating the message and is therefore the sender.
A nurse is providing d/c instructions to a patient during a f/u telephone call. Based on the Shannon-Weaver communication model, what component is thet telephone?
Channel.
The channel is the method used to send the message from the sender to the receiver.
A nurse is providing d/c instructions to a patient during a f/u telephone call. Based on the Shannon-Weaver communication model, what component is the patient demonstrating?
Receiver.
The person receving the message is the receiver and in this case it is the patient.
A nurse is planning a skin care presentation for a group of older patients at a senior center.
How would having soft music playing in the background affect the presentation?
This would create a distraction, which would limit patient learning.
A nurse is planning a skin care presentation for a group of older patients at a senior center.
Would it be okay for the nurse to hand out samples during the teaching?
No, as this could create a distraction, it would be best to hand out samples in the beginning or at the end.
How would interrupting a patient occasionally during a conversation affect communication?
This could result in information being misunderstood and will hinder communication.
A nurse is obtaining a health history from a patient who is newly admitted. The nurse notices the patient will not make eye contact with them and their arms are folded across their chest. What form of communication is this?
Nonverbal.
A patient newly diagnosed with diabetes tells you, “Thank you. I never really knew what caused diabetes,” is using what Schramm model of communication?
Feedback.
Feedback is when the receiver is allowed to let the sender know that the message was properly received.
A PACU nurse is trying to determine if a patient has pain. The patient is drowse and opens their eyes to verbal stimuli, but is unable to communicate their pain level. What action should the nurse take?
Use an alternative method for determining pain.
General anesthesia can make it difficult for patients to communicate their needs due to the cognitive deficits it can cause, therefore an alternative method should be used to assess the patient’s pain.
A nurse states, “You said that you’re sad. What is making you feel sad?” This is an example of what type of motivational interviewing method?
Open-ended question.
This is because it requires more than a yes/no question.
