Empowerment Flashcards by Jeff Maietta | Brainscape

Q

How many points are there to Empowerment?

A

Six points

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Q

First point of Empowerment

A

Gives employees authority to make decisions

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Q

Second point of Empowerment

A

Started in the mid 80’s

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Q

Third point of Empowerment

A

Helps Morale

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Q

Who started Empowerment movement?

A

Marriott

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Q

Fourth point of Empowerment

A

Builds trust

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Q

Fifth point of Empowerment

A

Impacts customer service

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Q

Sixth point of Empowerment

A

Review periodically

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Q

When did Empowerment begin trending

A

mid 80’s

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