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Advocacy > Employment Law, Practice Management, Quality Assurance > Flashcards

Employment Law, Practice Management, Quality Assurance Flashcards

1
Q

Define a ‘Law’

Employment Law

A

something which is legally binding

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2
Q

Define an ‘Act’

Employment Law

A

something which is regulated by regulations

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3
Q

what is the purpose of the Health and Safety at Work Act?

Employment Law

A

To ensure that the workplace is safe to work and be adequately trained

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4
Q

What do Flexible working Regulations allow people to do?

Employment Law

A
  • people can ask for flexible working arrangements
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5
Q

Under what regulation can an employer refuse an application from an employee if there is a good enough business reason for doing so?

Employment Law

A

Flexible Working Regulations

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6
Q

Under what Act were the Flexible Working Regulations introduced in 2014? (include date)

Employment Law

A

Employments Rights Act 1996

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7
Q

When was the Employment Rights Act enacted?

Employment Law

A

1996

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8
Q

What are the maximum number of hours someone can work in a week under the working time regulations?

Employment Law

A

48

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9
Q

what is the national living wage for those over the age of 23?

Employment Law

A

£10.42p/h

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10
Q

when were gender pay gap regulations introduced?

Employment Law

A

2017

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11
Q

under what Act were gender paygap regulations introduced?

A

The Equality Act

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12
Q

What companies must reveal their gender paygap as a legal requirement?

Employment Law

A

Those employing over 250 members of staff

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13
Q

At what level does the gender pay gap increase?

Employment Law

A

Senior level

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14
Q

percentage

what is the avergage gender pay gap across all practices?

Employment Law

A

15%

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15
Q

WHat should you look at to ensure your fees are benchmarked accurately to similar projects in the industry?

Practice management Fees

A
  • look at previous projects in office (internal benchmarking)
  • use the fees bureau and journalism
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16
Q

name two issues with pricing fees for a project?

Practice management Fees

A
  • the guidelines for fees are vague and **do not set definitive numbers **
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17
Q

Name the docuement which was abolished in 1992 and was used to determine fees in the industry.

Practice management Fees

A

RIBA recommended fee scale

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18
Q

2 bullets

Name the two ways that clients charge their fees

Practice management Fees

A
  • percentage
  • lump sum
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19
Q

Why should you charge more for a more complex project?

Practice management Fees

A

more staff which will cost more money

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20
Q

What should you do when requesting fees from a client?

Practice management Fees

A

send a **fee letter **to the client which will outline the amount and the frequency of payment.

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21
Q

What should you do when the client requests changes out of the scope of their works?

Practice management Fees

A

charge additional fees

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22
Q

2 bullets

Why do fees become lower over time in the industry? Name 2

Practice management Fees

A
  • clients undercut each other
  • firms are pushed by clients to lower fees
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23
Q

What are the risks of having a lower fee in accordance to quality assurance?

Practice management Fees

A

potential for under qualified people to be working on the job

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24
Q

The lack of design evolution due to initial lower fee can mean what later on in the project?

A

more unforeseen costs as the design is less resolved

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25
Q

3 bullets

What might staff experience when working on a project for an agreed lower fee?

Practice management Fees

A
  • low morale
  • unpaid overtime
  • long hours
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26
Q

what should the percentage fee be based on?

A

the total construction cost

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27
Q

3 bullets

what three things should you do when arranging a percentage fee agreement?

Practice management Fees

A
  • get a signed fee agreement
  • agree payment schedule
  • invoice regularly
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28
Q

3 bullets

What three things should you do when agreeing a lump sum payment from a client?

Practice management Fees

A
  • Define what is and what is not included in the scaope of works
  • agree payment schedule
  • invoice regularly
29
Q

what must you consider to ensure you make a profit (in terms of cashflow)

Practice management Fees

A
  • ensure there is enough cashflow to pay overheads and bills
29
Q

practices with roughly how many people have a good equilibrium of different types of work

Practice management Fees

A

10-20 people

29
Q

why is it beneficial to diversify different types of work?

Practice management Fees

A

to allow for if different industries are affected

30
Q

roughly how much of a practice’s expenditure is spent on paying staff?

Practice management Fees

A

over half, 62%

31
Q

2 bullets

what are the three things you should consider when looking at resourcing?

Practice management Fees

A
  • staffing (+changes) at each stage
  • required documents at each stage
32
Q

2 bullets

what are the two ways that staff can be employed/paid?

A
  • freelance
  • PAYE
33
Q

3 bullets

what should staffing be based on?

Practice management Fees

A
  • RIBA stages
  • time it will take to perform tasks
  • how complex the project is
34
Q

what are arguably the principal rescource and valuable asset of a practice?

Practice management Fees

35
Q

What is a method to assess resource forecasting?

Practice management Fees

A

timesheets

36
Q

What tool generates a ‘Resource based fee’?

A

RIBA Fee Calculator

37
Q

What must you input into the RIBA Fee calculator to get a resource based fee?

Practice management Fees

A
  • the tasks
  • hours to complete
  • staff needed
38
Q

6 bullets

What are the RIBA Accreditation Criteria and Standards (for a practice)?

Practice management Fees

A
  • At least one Director/ partner must be a chartered architect
  • All architectiral work must be under the supervision of a chartered architect
  • 1/8 staff must be a registered architect
  • 1/10 staff must be a chartered architect
  • Have PI Insurance
  • Have a QMS
39
Q

What does Personal Indemnity Insurance do? (define)

Practice management Fees

A

it protects businesses against allegations whether thet are proven to be liable or not

40
Q

What does PI Insurance protect the insured from?

A

high legal costs

41
Q

What two governing bodies require you to have PI Insurance?

Practice management Fees

42
Q

The ARB and RIBA require you to have 6 years worth of run off cover (from personal indemnity insurance), what does this run off cover do?

Practice management Fees

A

if anything goes wrong after closing the business, for 6 years past this point you are covered

43
Q

What can a breach of the Duty of Care lead to?

Practice management Fees

44
Q

2 bulllets

What does PI Insurance do for the claimant and the professional?

Practice management Fees

A
  • compensates the claimant
  • protects the professional
45
Q

What is the percentage of practices that have a business plan that extends beyond 1 year?

Practice management Fees

46
Q

What is the percentage of practices that are aware of the cliemat challenge?

Practice management Fees

47
Q

From 2022 onwards, how often will chartered members be tested to ensure they have mandatory levels of knowledge?

A

every 5 years

48
Q

what are the three competencies which will be tested every 5 years to ensure chartered mmbers have a base level of knowledge?

Practice management Fees

A
  • health and safety
  • climate literacy
  • ethical practice
49
Q

By what year is it the goal for all buildings to be carbon neutral?

Practice management Fees

50
Q

Define QMS

Practice management Fees

A

Quality Management System

51
Q

What does a QMS refer to?

Practice management Fees

A

administrative and procedural activities

52
Q

What should a QMS aim to prevent?

Practice management Fees

53
Q

Office protocol, can be seen in what management tool?

54
Q

What is the purpose of ISO 9000

Practice management Fees

A

sets out 7 steps towards developing, maintaining and improving a QMS

55
Q

What is an ISO 9001?

Practice management Fees

A

International organisation for standards

56
Q
  • be uniquely identifiable
  • show the authority under which they are issued
  • show date and number of issue
  • demonstrate they are complete
  • be issued by a person who has the defined authority to ensure compliance
  • numbering systems

should be applied to which documents?

Practice management Fees

A

all documents

57
Q

Name 5 benefits of a QMS system

Practice management Fees

A
  • allows you to become a more consitent competitor in your market
  • meet customer needs better
  • efficient ways of working to save time, money and resources
  • broaden business opportunities by demonstrating compliance
  • engages staff with more efficient internal processes
58
Q

What 3 things can using BIM management in a project reduce?

Practice management Fees

A
  • time
  • cost
  • risk
59
Q

What tool can allow you to create data and log specific things?

Practice management Fees

60
Q

How can a BIM system be beneficial in terms of communication?

A
  • can be shared between design team members and stakeholders
61
Q

How can you implement carbon reduction in a project?

A

through BIM software

62
Q

4 bullets

In order to make a profit, what should you check?

Practice management Fees

A
  • cashflow
  • accurate resourcing
  • invoice regularly
  • value of work in relation to practice
63
Q

Define a ‘Loss Leader’

A

work which is taken on in the knowledge you will make no profit, with the expectation you will gain further work in the future from said project

64
Q

What must all public procurement be based on?

Practice management Fees

A

Value for money

65
Q

MEAT Definition

Practice management Fees

A

Most Economically Advantageous Tender

66
Q

What are KPIs used for?

A

To measure performance

Advocacy (5 decks)

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