Employment Law, Practice Management, Quality Assurance Flashcards by Emily Bennett

Define a ‘Law’

Employment Law

something which is legally binding

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Define an ‘Act’

Employment Law

something which is regulated by regulations

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what is the purpose of the Health and Safety at Work Act?

Employment Law

To ensure that the workplace is safe to work and be adequately trained

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What do Flexible working Regulations allow people to do?

Employment Law

people can ask for flexible working arrangements

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Under what regulation can an employer refuse an application from an employee if there is a good enough business reason for doing so?

Employment Law

Flexible Working Regulations

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Under what Act were the Flexible Working Regulations introduced in 2014? (include date)

Employment Law

Employments Rights Act 1996

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When was the Employment Rights Act enacted?

Employment Law

1996

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What are the maximum number of hours someone can work in a week under the working time regulations?

Employment Law

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what is the national living wage for those over the age of 23?

Employment Law

£10.42p/h

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when were gender pay gap regulations introduced?

Employment Law

2017

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under what Act were gender paygap regulations introduced?

The Equality Act

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What companies must reveal their gender paygap as a legal requirement?

Employment Law

Those employing over 250 members of staff

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At what level does the gender pay gap increase?

Employment Law

Senior level

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percentage

what is the avergage gender pay gap across all practices?

Employment Law

15%

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WHat should you look at to ensure your fees are benchmarked accurately to similar projects in the industry?

Practice management Fees

look at previous projects in office (internal benchmarking)
use the fees bureau and journalism

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name two issues with pricing fees for a project?

Practice management Fees

the guidelines for fees are vague and **do not set definitive numbers **

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Name the docuement which was abolished in 1992 and was used to determine fees in the industry.

Practice management Fees

RIBA recommended fee scale

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2 bullets

Name the two ways that clients charge their fees

Practice management Fees

percentage
lump sum

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Why should you charge more for a more complex project?

Practice management Fees

more staff which will cost more money

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What should you do when requesting fees from a client?

Practice management Fees

send a **fee letter **to the client which will outline the amount and the frequency of payment.

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What should you do when the client requests changes out of the scope of their works?

Practice management Fees

charge additional fees

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2 bullets

Why do fees become lower over time in the industry? Name 2

Practice management Fees

clients undercut each other
firms are pushed by clients to lower fees

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What are the risks of having a lower fee in accordance to quality assurance?

Practice management Fees

potential for under qualified people to be working on the job

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The lack of design evolution due to initial lower fee can mean what later on in the project?

more unforeseen costs as the design is less resolved

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# 3 bullets What might staff experience when working on a project for an agreed lower fee? | Practice management Fees

* low morale * unpaid overtime * long hours

what should the percentage fee be based on?

the total construction cost

# 3 bullets what three things should you do when arranging a percentage fee agreement? | Practice management Fees

* get a signed fee agreement * agree payment schedule * invoice regularly

# 3 bullets What three things should you do when agreeing a lump sum payment from a client? | Practice management Fees

* Define what is and what is not included in the scaope of works * agree payment schedule * invoice regularly

what must you consider to ensure you make a profit (in terms of cashflow) | Practice management Fees

* ensure there is enough cashflow to pay **overheads and bills**

practices with roughly how many people have a good equilibrium of different types of work | Practice management Fees

10-20 people

why is it beneficial to diversify different types of work? | Practice management Fees

to allow for if different industries are affected

roughly how much of a practice's expenditure is spent on paying staff? | Practice management Fees

over half, 62%

# 2 bullets what are the three things you should consider when looking at resourcing? | Practice management Fees

* staffing (+changes) at each stage * required documents at each stage

# 2 bullets what are the two ways that staff can be employed/paid?

* freelance * PAYE

# 3 bullets what should staffing be based on? | Practice management Fees

* RIBA stages * time it will take to perform tasks * how complex the project is

what are arguably the principal rescource and valuable asset of a practice? | Practice management Fees

staff

What is a method to assess resource forecasting? | Practice management Fees

timesheets

What tool generates a 'Resource based fee'?

RIBA Fee Calculator

What must you input into the RIBA Fee calculator to get a resource based fee? | Practice management Fees

* the tasks * hours to complete * staff needed

# 6 bullets What are the RIBA Accreditation Criteria and Standards (for a practice)? | Practice management Fees

* At least one Director/ partner must be a **chartered architect** * All architectiral work must be under the supervision of a chartered architect * 1/8 staff must be a registered architect * 1/10 staff must be a chartered architect * Have PI Insurance * Have a QMS

What does Personal Indemnity Insurance do? (define) | Practice management Fees

it protects businesses against allegations whether thet are proven to be liable or not

What does PI Insurance protect the insured from?

high legal costs

What two governing bodies require you to have PI Insurance? | Practice management Fees

ARB, RIBA

The ARB and RIBA require you to have 6 years worth of run off cover (from personal indemnity insurance), what does this run off cover do? | Practice management Fees

if anything goes wrong after closing the business, for 6 years past this point you are covered

What can a breach of the Duty of Care lead to? | Practice management Fees

A Claim

# 2 bulllets What does PI Insurance do for the claimant and the professional? | Practice management Fees

* **compensates** the claimant * **protects** the professional

What is the percentage of practices that have a business plan that extends beyond 1 year? | Practice management Fees

49%

What is the percentage of practices that are aware of the cliemat challenge? | Practice management Fees

64%

From 2022 onwards, how often will chartered members be tested to ensure they have mandatory levels of knowledge?

every 5 years

what are the three competencies which will be tested every 5 years to ensure chartered mmbers have a base level of knowledge? | Practice management Fees

* health and safety * climate literacy * ethical practice

By what year is it the goal for all buildings to be carbon neutral? | Practice management Fees

2030

Define QMS | Practice management Fees

Quality Management System

What does a QMS refer to? | Practice management Fees

administrative and procedural activities

What should a QMS aim to prevent? | Practice management Fees

errors

Office protocol, can be seen in what management tool?

QMS

What is the purpose of ISO 9000 | Practice management Fees

sets out 7 steps towards **developing, maintaining and improving** a QMS

What is an ISO 9001? | Practice management Fees

International organisation for standards

* be uniquely identifiable * show the authority under which they are issued * show date and number of issue * demonstrate they are complete * be issued by a person who has the defined authority to ensure compliance * numbering systems should be applied to which documents? | Practice management Fees

all documents

Name 5 benefits of a QMS system | Practice management Fees

* allows you to become a more consitent competitor in your market * meet customer needs better * efficient ways of working to save time, money and resources * broaden business opportunities by demonstrating compliance * engages staff with more efficient internal processes

What 3 things can using BIM management in a project reduce? | Practice management Fees

* time * cost * risk

What tool can allow you to create data and log specific things? | Practice management Fees

BIM

How can a BIM system be beneficial in terms of communication?

* can be shared between design team members and stakeholders

How can you implement carbon reduction in a project?

through BIM software

# 4 bullets In order to make a profit, what should you check? | Practice management Fees

* cashflow * accurate resourcing * invoice regularly * value of work in relation to practice

Define a 'Loss Leader'

work which is taken on in the knowledge you will make no profit, with the expectation you will gain further work in the future from said project

What must all public procurement be based on? | Practice management Fees

Value for money

MEAT Definition | Practice management Fees

Most Economically Advantageous Tender

What are KPIs used for?

To measure performance

Employment Law, Practice Management, Quality Assurance Flashcards

(68 cards)