Emotions Flashcards
1
Q
Positive affect
A
refers to the extent to which an individual subjectively experiences positive moods such as joy, interest, and alertness.
2
Q
Emotional intelligence
A
Ability to identify and perceive emotions (in self and others) as well as possession of skills to understand and to manage those emotions successfully.
It relates to intelligence but is different
Develops over life time
Can be enhanced with training
3
Q
Emotional labor
A
Act of managing emotions at work
4
Q
Affective events theory
A
The nature of the job and any requirements for emotional labor affect behavior and work attitudes
5
Q
Emotional dissonance
A
Expressing an emotion you do not feel
