Emotional Intelligence & Teamwork Theory Flashcards
What is emotional intelligence?
The capacity to be aware of, control and express one’s emotions and to handle interpersonal relationships judiciously and empathetically
What are the 4 aspects to emotional intelligence?
- self awareness
- social awareness
- self management
- social skills
These are either SELF or SOCIAL
and
RECOGNITION (who I am) and REGULATION (what I do)
What is meant by self-awareness?
How aware you are and how accurately you can assess your emotions, as well as their effects on others
What can help to improve self awareness?
Reflecting on your day and collecting specific feedback from people who will be honest
What is meant by self-management?
Balancing your mood so that worry, anxiety, fear or anger do not get in the way of what needs to be done
This is thinking before acting
What is meant by social awareness?
Understanding how to react in different social situations
Modifying interactions with other people to achieve the best results from a situation
What is meant by social management?
The ability to connect with others, build positive relationships, respond to the emotions of others and influence others on the team
It involves analysis and management of relationships with people inside and outside a team
What is the hierarchy of emotional intelligence?
- awareness of own emotions
- manage own emotions
- aware of other’s emotions
- manage others’ emotions
You cannot progress onto the next level until you have completed the current level
What is a Johari window used for?
Helping people to understand their relationship with themselves
What are the 4 areas of a Johari window?
- open area (arena)
- blind spot
- hidden area
- unknown area
What is the open area?
This is any information that you know about yourself and you share with other people
e.g. hobbies & interests
What is the blind spot?
Any aspect that you do not know about yourself , but other people in the group have become aware of
What helps to minimise the size of the blind spot?
Feedback from others
This makes you more aware of your positive and negative traits perceived by others
What is the hidden area?
The aspects that you know about yourself but do not wish to share with others
What is the unknown area?
Any aspect about yourself which is unknown by others as well as yourself
e.g. a skill that you have not yet had the chance to explore
What is the goal of the Johari window?
To increase the size of the open area and reduce the size of the blind spot
What are the 3 negatives of the Johari window?
- some things are better not communicated with others
- people may pass on the information you give them further than you desire, or use it in a negative way
- some people and cultures have an open and accepting approach to feedback, others do not
What are the 9 team roles according to Belbin Team Inventory?
- plant
- resource investigator
- co-ordinator
- shaper
- monitor evaluator
- teamworker
- implementer
- completer finisher
- specialist
what is the role of the plant?
they are highly creative and good at solving problems in unconventional ways
what are the allowable weaknesses of the plant?
they are too preoccupied to communicate effectively
What is the role of the monitor evaluator?
they provide a logical eye
they make impartial judgements when required and weigh up the team’s options
what are the allowable weaknesses of the monitor evaluator?
they lack drive and ability to inspire others
they can be overly critical
what is the role of the coordinator?
they focus on the team’s objectives and delegate tasks appropriately
what are the allowable weaknesses of the coordinator?
they can be seen as manipulative and offload their own share of the work
what is the role of the resource investigator?
they provide inside knowledge on the opposition
they make sure the team’s idea would carry to the world outside the team
what are the allowable weaknesses of the resource investigator?
they are over-optimistic
they lose interest after the initial enthusiasm has passed
what is the role of the implementer?
they plan a practical, workable strategy and carry it out as efficiently as possible
what are the allowable weaknesses of the implementer?
they are somewhat inflexible
they are slow to respond to new possibilities
what is the role of the completer finisher?
they scrutinise the work for errors and subject it to their highest standards of quality control
what are the allowable weaknesses of the completer finisher?
they are inclined to worry unduly
they are reluctant to delegate
what is the role of the teamworker?
they help the team to gel
they identify the work required and complete it on behalf of the team
what are the allowable weaknesses of the teamworker?
indecisive in crunch situations
avoids confrontation
what is the role of the specialist?
they provide knowledge and skills that are in rare supply
what are the allowable weaknesses of the specialist?
they contribute to only a narrow front
they dwell on technicalities
what is the role of the shaper?
to provide the necessary drive needed to ensure the team keeps moving and doesn’t lose focus
what are the allowable weaknesses of the shaper?
they are prone to provocation
they offend peoples’ feelings
What are the characteristics of a group?
- may work independently
- poor communication
- isolation
- lack of commitment
- responsible for personal tasks
- members are fluid
What are the characteristics of a team?
- collaboration and working towards a common goal
- easy and informal communication
- members advise and support each other
- shared commitment
- shared responsibility, blame and success
What are the 7 qualities of a good team?
- leadership
- commitment
- common goal
- clarity of roles and communication
- mutual trust and respect
- institutional support
- identify and remove barriers
What are SMART goals?
specific, measurable, attainable, realistic and time-bound
What are the 3 underlying principles of Tuckman’s Teamwork Theory?
- teams go through 4 key stages
- teams can regress when membership changes
- a mature team may need no leadership
What are the 4/5 stages in Tuckman’s Teamwork Theory?
- forming
- storming
- norming
- performing
- adjourning/transforming
what happens during the forming stage?
- team assembled and task allocated
- team members behave independently
- time is spent planning, collecting information and bonding
what happens during the storming stage relating to the task?
team begins to address the task and suggest ideas
different ideas may compete for ascendancy
what happens to relationships during the storming stage?
relationships between team members are either made or broken
a team may become stuck in the storming phase
what is important in the storming stage?
strong facilitative leadership
what is the norming phase?
- it is a step towards more harmonious working practices as team members agree on rules and values
- teams accept the vital contribution of each member in the team
- team leaders step back and individual members take more responsibility
what is the bad thing that might happen in the norming phase?
teams may become complacent and lose their creative edge or drive that brought them to this phase
what types of teams will reach the performing stage?
teams that have high levels of independence, motivation, knowledge and competence
what happens during the performing phase?
decision making is collaborative and there is a high level of respect in the communication between team members
what happens during the adjourning/transforming stage?
a team may return to any phase in the model if they experience a change
if a new member joins a successful team, they usually briefly revert to the forming stage
What is the purpose of De Bono’s 6 hats?
Separating thinking into 6 clear functions and roles
Team members should switch hats to focus or redirect thoughts and conversations
What is the blue hat?
Managing the thinking process (control)
This sets the agenda, focus and sequence
It ensures guidelines are observed and asks for summaries, conclusions, decisions and action plans
What is the green hat?
Creative ideas
This involves thinking and generating new ideas, alternatives and concepts
what is the yellow hat?
Benefits and value
This adopts a positive view of things and looks for the benefits and values in certain decisions
What is the white hat?
Information
It evaluates what information you have, what you need and where you will get it
what is the red hat?
intuition and feelings
this invites people to put forward feelings without justification or prejudice
what is the black hat?
Caution
this covers dangers, difficulties, weaknesses and potential problems
it is used for critical judgement and spotting risks of where things may go wrong
