Emotional Intelligence Flashcards
1
Q
blood flows to the hands, making it easier to grasp a weapon or strike at a foe; heart rate increases, and a rush of hormones such as adrenaline generates a pulse of energy strong enough for vigorous action. pg 6
A
Anger
2
Q
blood goes to the large skeletal muscles, such as in the legs, making it easier to flee – and making the face blanche as blood is shunted away from it (creating the feeling that the blood “runs cold”).
pg 6
A
Fear
3
Q
an increased activity in a brain center that inhibits negative feelings and fosters an increase in available energy, and a quality of those that generate worrisome thought.
pg 6
A
Happiness
4
Q
tender feelings, and sexual satisfaction entail parasympathetic arousal- the physiological opposite of the “fight or flight” mobilization shared by fear and anger. pg 6
A
Love
5
Q
the lifting of the eyebrows allows the taking in of a larger visual sweep and also permits more light to strike the retina.
Gives more information about the unexpected event; best plan for action? pg 6
A
Surprise
6
Q
around the world and expression looks the same, and sends the identical message: something is offensive in taste or smell, or metaphorically so.
Upper lip curled to the side; nose wrinkles. pg 7
A
Disgust
7
Q
the main function is to help adjust to a significant loss, such as the death of someone close or a major disappointment. It brings a drop in energy and enthusiasm for life activities, particularly diversions and pleasures, and, as it deepens and approaches depression, slows the body’s metabolism. pg 7
A
Sadness
8
Q
In a very real sense we have two minds, one that
_____ and one that _____. pg 8
A
Thinks / feels
9
Q
________ mind is the mode of comprehension we are typically conscious of: more prominent in awareness, thoughtful, able to ponder and reflect. pg 8
A
Rational
10
Q
______ mind is another system of knowing: impulsive and powerful, if sometimes illogical. pg 8
A
Emotional
11
Q
The great bulb of convoluted tissue that makes up top layers of the brain. Known as the “seat of thought” or the “thinking brain.”
pg 9
A
Neocortex
12
Q
Looks like a bagel with a bite taken out of it.
pg 10
A
Limbic system
13
Q
Limbic system has two powerful tools:
pg 10
A
Learning and memory
14
Q
3 basic life functions regulated by the root brain:
A
-Breathing
-Metabolism of body’s other organs
-Controlling stereotyped reactions and movements
15
Q
A high-jacking or “neural takeover” (sudden anger or laughter) originates in the:
A
Amygdala - The center of the limbic brain
16
Q
-If the amygdala is severed from the rest of the brain, the result is a striking inability to gage the emotional significance of events; this condition is sometimes called
A
Effective blindness
17
Q
The _____ acts as a storehouse of emotional memory, and thus of significance itself; life without the _____ is a life stripped of personal meaning.
A
Amygdala
18
Q
Sensory signals from the eye or ear, travel first in the brain to the _____.
A
thalamus
19
Q
A reaction based on neural bits and pieces of sensory information that have not been fully sorted out and integrated into a recognizable object.
A
precognitive emotion
20
Q
This area of the brain brings a more analytic or appropriate response to our emotional impulses, modulating the amygdala and other limbic areas.
A
neocortical
21
Q
Nerve running from the brain to the adrenal glands atop the kidneys; triggers a secretion of hormones epinephrine and norepinephrine (surge through body priming for emotion)
A
Vagus nerve
22
Q
Mistaking an emotional ache for a physical one. Observed in Alexithymics:
A
somaticizing
23
Q
According to Diane Tice, what mood are people worst at controlling?
A
Anger
24
Q
care and intelligence in conducting one’s life; a tempered balance and wisdom
A
sophrosyne
25
Anxiety comes in two forms:
Cognitive – worrisome thoughts
Somatic- physiological symptoms of anxiety; sweating or heart racing.
26
Borkovec discovered 3 simple steps that can help even the most chronic worrier control the habit:
Self-awareness
Relaxation methods
Actively challenge the worrisome thoughts
27
The single mood people generally put most effort into shaking is:
Sadness
28
The authors focus was the more common (scientific) version of sadness. Ordinary melancholy or as he called it:
pg 63
subclinical depression
29
The inability to feel emotion - cousins of alexithymics; buffers against negative feelings; unaware of negativity. Rather than calling them repressors, the more apt term might be:
pg 67
unflappable
30
When emotions overwhelm concentration, what is being swamped is the mental capacity conginitive scientists call
______ ______, the ability to hold in mind all the information relevant to the task at hand. pg 71
Working memory
31
The marshaling of feelings like enthusiasm and confidence to enhance achievement. Olympic athletes; world class musicians; chess grand masters. pg 71
Positive motivation
32
The root meaning of the word emotion, is:
pg 72
To move
33
A mildly elated state that demands fluidity and imaginative diversity of thought. optimal for writers and others in creative callings. pg 76
hypomania
34
being in a foul mood biases memory in a negative direction, making us more likely to contract into a fearful, overly-cautious decison. Emotions out of control impede the ________. pg 77
intellect
35
A study that compared students of equivalent intellectual aptitude on their academic achievements, one thing set them apart: pg 78
hope
36
Believing you have both the will and the way to accomplish your goals, whatever they may be.
pg 78
hope
37
The belief that one has mastery over the events of one's life and can meet challenges as they come up. More willing to take on the risk and seek out more demanding challenges. pg 80
Self-efficacy
38
For all rapport, the root of caring, stems from _____ _______, from the capacity for empathy. pg 86
emotional attunement
39
The key to intuiting another's feelings is in the ability to read ______ ______: Tone of voice, gesture, facial expressions etc. pg 86
non-verbal channels
40
PONS - A test of Empathy. pg 86
Profile
of
Non-verbal
Sensitivity
41
One rule of thumb used in communications research, is that ____ % of an emotional message is non-verbal. pg 87
90% (or more)
42
Empathy stemmed from physical imitation of the distress of another. Commonly seen in toddlers. pg 88
motor mimicry
43
_____ occurs tacitly, as part of the rhythm of relationship; between a mother an her baby; lovers responding to each other. pg 90
Attunement
44
John Stuart Mill describes the "natural feeling of retaliation rendered by intellect and sympathy applicable to those hurt which would wound us by wounding others. pg 94
empathic anger
45
The incapacity to feel empathy or compassion of any sort or the least twinge of conscience, is one of the most complexing of emotional deficits. pg 96
Psychopathy
46
Handling emotions in someone else - the fine art of relationship - requires the ripeness of two other emotional skills:
(child learns this at two years old)
pg 100
self-management
empathy
47
"display rules" describe how well or poorly people express their own feelings. Which feelings can be shown and when. There are three types of display rules:
pg 101
minimizing
exaggerating
substituting
48
Thomas Hatch and Robert Gardner identify four components of interpersonal intelligence: (regarding the two pre-schoolers. one that was injured and theother that stopped to recognize the others feelings)
pg 105
Organizing Groups
Negotiating Solutions
Personal connection
Social analysis
49
1/4 Components of Interpersonal Intelligence: the essential skill of the leader, this involves initiating and coordinating the efforts of a network of people.(producers / military officers.) pg 105
Organizing Groups
50
2/4 Components of Interpersonal Intelligence: The talent of the mediator. Prevents conflicts and resolves flare-ups. (deal makers; arbitrators; kids that settle arguements on the playing field) pg. 105
Negotiating solutions
51
3/4 Components of Interpersonal Intelligence: Recognizes and responds fittingly to peoples feelings and concerns. The art of the relationship. (Good team players; good friends; liked by their classmates.) pg 105
Personal connection
52
4/4 Components of Interpersonal Intelligence:
Being able to detect and have insights about people's feelings, motives, and concerns. (makes a competent therapist or counselor; gifted novelist)
pg 106
Social analysis
53
A learning disability in the realm of nonverbal messages; about one in ten children has one or more problem in this realm. Socially akward, Cecil from the book. pg 108
dyssemia
(Greek dys for difficulty; semes for signal.)
54
The most important element for women when it comes to relationships, is that the couple has:
pg 118
Good communication
55
An early warning signal that a marriage is in danger, Gottman finds, is:
pg 120
harsh criticism
56
Contempt's facial signature is a contraction of the ______, the muscle that pulls the corners of the mouth to the side (usually the left) while the eyes roll upward. pg 121
Dimpler
57
creating an incessant crisis that trigger emotional hijackings more often and make it harder to recover from the resulting hurt and rage. Overwhelming your wife... A self-perpetuating emotional hijacking. pg 123
flooding
58
Psychologist Haim Ginott, the granfather of effective communication programs, recommended that the best formula for a complaint is:
pg 130
"XYZ"
59
_____ is one of the most important tasks a manager has. Yet it's also one of the most dreaded to put off. pg 134
criticism
60
One of the most helpfull messages a manager can send. It focuses on what a person has done and can do rather than reading a mark of character into a job poorly done. pg 136
artful critique
61
Harry Levinson, a psychoanalyst turned corporate consultant. four definitions on the art of the critique / art of praise: pg 137
1. Be specific
2. Offer a solution
3. Be present
4. Be sensitive
62
People whose productivity is marked by adding value to information - whether as market analysts, writers, or computer programmers. (Peter Drucker - business maven) pg 142
knowledge workers
63
What is one of the most troublesome surgical complications that can even lead to death? pg 150
Excess bleeding
64
The distress evoked by life's pressures is perhaps the emotion with the greatest weight of scientific evidence connectiong it to the onset of sickness and course of memory. pg 153
Anxiety
65
The three most common emotionally inept parenting styles: pg 168
1.Ignoring feelings
2.Being too laissez-faire
3.Being contemptuous
66
A report from the National Center for Clinical Infant Programs states that a child's readiness for school depends on the most basic of all knowledge, 'how' to learn. The report lists 7 key ingredients of this crucial capacity: pg 171
1. Confidence
2. Curiosity
3. Intentionality
4. Self-Control
5. Relatedness
6. Capacity to communicate
7. Cooperativeness
67
The first three or four years of life are a period when the toddler's brain grows to about _______ its full size, and evolves in complexity at a greater rate than it ever will again.
pg 173
two-thirds
68
PTSD can be accounted for by changes in the limbic circuitry focusing on the amygdala. Some of the key changes are in the
______ structure that regulates the brain's secretion of two substances called catecholamines: adrenaline and noradrenaline. pg 181
locus ceruleus
69
Jerome Kagan, psychologist at Harvard University, posits that there are at least four temperamental types:
pg 191
1. timid
2. bold
3. upbeat
4 melancholy
70
An emotional marker of a genetic susceptibility to alcoholism. pg 226
craving for calm
71
At the Troup School, fifth graders have a stop light poster displayed prominently, with 6 steps:
pg 244
1. Stop, calm down, and think before you act.
2. Say the problem and how you feel.
3. Set a positive goal.
4. Think of lots of solutions
5. Think ahead to the consequences.
6. Go ahead and try the best plan.
72
An emotional literacy program developed by Carol Kusche along with Mark Greenberg at the University of Washington, is the PATHS curriculum. pg 246
Promoting
Alternative
Thinking
Stratagies
73
Problem solving model known as SOCS. pg 249
Situation
Options
Consequence
Solutions
74
known as the emotional sentinal, neural tripwire, and to cause effective blindness:
Amygdala
75
______ is more involved in registering and making sense of perceptual patterns with emotional reactions.
hippocampus
76
_____ main input is in providing a keen memory of context, vital for emotional meaning. i.e. bear in the zoo vs. one in your backyard.
hippocampus
77
The key "off" switch for distressing emotion seems to be the:
left pre-frontal lobe
78
Abilities such as being able to motivate oneself and persist in the face of frustration; to control impulse and delay gratification; to regulate one's moods and keep distress from swamping the ability to think; to empathize and to hope.
Emotional intelligence
79
Emotional apptitude is a _______, determining how well we can use whatever other skills we have, including raw intellect.
meta-ability
80
Great therapist such as Carl Rogers or Martin Luther King, jr have interpersonal skills known as:
Personal Intelligences
81
(4) Interpersonal Intelligences:
1. Leadership
2. Ability to nurture relationships and keep friends
3. Ability to resolve conflicts
4. skill
82
The ability to understand other people; what motivates them, how they work, how to work cooperatively with them.
Interpersonal intelligence
83
a correlatie ability, turned inward. It is a capacity to form an accurate veridical (truthful) model of oneself and to be able to use that model to operate effectively in life.
Intrapersonal intelligence
84
Self aware - recognizing a feeling that happens- is the keystone of emotional intelligence. An inability to notice our true feelings leaves us at their mercy. People with greater certainty about their feelings are better pilots of their lives.
Knowing one's emotions
85
Handling feelings so they are appropriate is an ability that builds on self awareness. People who are poor in this ability are constantly battling feelings of distress, while those who excel in it can bounce back far more quickly from life's setbacks and upsets.
Managing emotions
86
Marshaling emotions in the service of a goal is essential for paying attention, for self motivation and mastery and for creativity. Emotional self control - delaying a gratification and stifling impulsiveness - underlies accomplishment of every sort.
Motivating oneself
87
Empathy, another E.I. ability that builds on emotional self awareness, is the fundamental "people skill." People who are empathetic are more attuned to the subtle social signals that indicate what others need or want. This makes them better at callings, such as the caring professions, teaching, sales, and management.
Recognizing emotions in others.
88
The art of relationships is, in large part, skill and managing emotions and others. These are the abilities that undergird popularity, leadership, and interpersonal effectiveness. People who excel in these skills do well at anything that relies on interacting smoothly with others; they are social stars.
Handling relationships
89
______ refers to an awareness of thought process. ______ is awareness of one's own emotion.
Metacognition
metamood
90
Limbic-driven surges from the viscera; kind of an automatic alarm. Literally, "gut-feelings"
Somatic markers
91
Bowlby and Winnicott, see this as a fundamental life skill and one of the most essential of all psychic tools.
The art of soothing ourselves
92
The mood people are the WORST at controlling:
ANGER
93
At high levels of rage - People can no longer think straight (Zillman)
Cognitive incapacitation
94
The single mood people generally put most effort into shaking is:
sadness
95
Repressors: People who habitually and automatically seem to block emotional disturbance from their awareness. They are also known as:
unflappables
96
The "great divide" between the brains halves.
corpus callosum
97
A mildly elated state. Seems optimal for writers and others in creative calling that demand fluidity and imaginative diversity of though.
hypomania
(somwhere toward the peak of the inverted U)
98
From the perspective of emotional intelligence, having ____ means that one will not give in to overwhelming anxiety, a defeatist attitude, or depression in the faith of difficult challenges or setbacks.
hope
99
The belief that one has mastery over the events of ones life and can meet challenges as they come up. pg 81
self-efficacy
100
One rule of thumb used in communications research is that____ % or more of an emotional message is nonverbal.
90%
101
If a baby hurts her fingers, a one year old might put her own fingers in her mouth to see if she hurts as well. On seeing his mother cry, one baby wiped his own eyes, though they had no tears. This is called:
motor mimicry
102
Letting a child know her emotions are met with empathy, accepted, and reciprocated is a process known as:
attunement
103
The natural feeling of retaliation:
Empathetic anger.
104
A psychological fault line is common to rapist, child molesters, and many perpetrators of family violence alike. They are incapable of:
empathy
105
The social consensus about which feelings can be properly shown:
display rules
106
A process that entrains biological rhythms. also known as "time-grabber"
zeitgeber
107
A deficit in the rudimentary building blocks of interaction. This amounts to be a learning disability in the realm of nonverbal messages.
dyssemia
dys - difficulty
semes - signal
108
Leadership is not domination, but the art of persuading people to work toward a common goal. The difference three applications of emotional intelligence make:
1. Being able to air grievances as helpful critiques
2. Creating an atmosphere in which diversity is valued rather than a source of friction
3. Networking effectively
109
What is one of the most important tasks a manager has. It's also one of the most dreaded and put off.
criticism
110
The strongest scientific link between emotions and heart disease are:
to anger
111
112
Howard Gardner’s model: Sigmund Freud, the great mapper of the psyche’s secret dynamics
Intra-psychic intelligence
113
Mayer finds that people tend to fall into distinctive styles for attending to and dealing with their emotions. There are three emotions:
Self awareness
Engulfed
Accepting
114
Aware of their moods, as they are having them, these people understandably have some sophistication about their emotional lives.
Self-aware
115
These are people who often feel swamped by their emotions and helpless to escape them, as though their moods have taken charge.
Engulfed
116
Well, these people are often clear about what they are feeling, they also tend to be accepting of their moods, and so they don’t try to change them.
Accepting
117
________ is the brain region responsible for working memory.
Pre-frontal cortex
118
When emotions overwhelmed, concentration, what is being swamped is the mental capacity cognitive scientist call ______ the ability to hold in mind all information relevant to the task at hand
Working memory
119
______ also handles working memory, which holds in mind the consequence of various routes of action while making a decision.
Prefrontal lobes
120
Too much of this makes you overreact
CRF
121
The circuit linking the limbic brain with the pituitary land regulates the release of:
CRF
