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LT EXAM > Emotional Intelligence > Flashcards

Emotional Intelligence Flashcards

1
Q

blood flows to the hands, making it easier to grasp a weapon or strike at a foe; heart rate increases, and a rush of hormones such as adrenaline generates a pulse of energy strong enough for vigorous action. pg 6

A

Anger

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2
Q

blood goes to the large skeletal muscles, such as in the legs, making it easier to flee – and making the face blanche as blood is shunted away from it (creating the feeling that the blood “runs cold”).
pg 6

A

Fear

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3
Q

an increased activity in a brain center that inhibits negative feelings and fosters an increase in available energy, and a quality of those that generate worrisome thought.
pg 6

A

Happiness

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4
Q

tender feelings, and sexual satisfaction entail parasympathetic arousal- the physiological opposite of the “fight or flight” mobilization shared by fear and anger. pg 6

A

Love

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5
Q

the lifting of the eyebrows allows the taking in of a larger visual sweep and also permits more light to strike the retina.
Gives more information about the unexpected event; best plan for action? pg 6

A

Surprise

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6
Q

around the world and expression looks the same, and sends the identical message: something is offensive in taste or smell, or metaphorically so.
Upper lip curled to the side; nose wrinkles. pg 7

A

Disgust

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7
Q

the main function is to help adjust to a significant loss, such as the death of someone close or a major disappointment. It brings a drop in energy and enthusiasm for life activities, particularly diversions and pleasures, and, as it deepens and approaches depression, slows the body’s metabolism. pg 7

A

Sadness

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8
Q

In a very real sense we have two minds, one that
_____ and one that _____. pg 8

A

Thinks / feels

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9
Q

________ mind is the mode of comprehension we are typically conscious of: more prominent in awareness, thoughtful, able to ponder and reflect. pg 8

A

Rational

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10
Q

______ mind is another system of knowing: impulsive and powerful, if sometimes illogical. pg 8

A

Emotional

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11
Q

The great bulb of convoluted tissue that makes up top layers of the brain. Known as the “seat of thought” or the “thinking brain.”
pg 9

A

Neocortex

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12
Q

Looks like a bagel with a bite taken out of it.
pg 10

A

Limbic system

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13
Q

Limbic system has two powerful tools:
pg 10

A

Learning and memory

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14
Q

3 basic life functions regulated by the root brain:

A

-Breathing
-Metabolism of body’s other organs
-Controlling stereotyped reactions and movements

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15
Q

A high-jacking or “neural takeover” (sudden anger or laughter) originates in the:

A

Amygdala - The center of the limbic brain

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16
Q

-If the amygdala is severed from the rest of the brain, the result is a striking inability to gage the emotional significance of events; this condition is sometimes called

A

Effective blindness

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17
Q

The _____ acts as a storehouse of emotional memory, and thus of significance itself; life without the _____ is a life stripped of personal meaning.

A

Amygdala

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18
Q

Sensory signals from the eye or ear, travel first in the brain to the _____.

A

thalamus

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19
Q

A reaction based on neural bits and pieces of sensory information that have not been fully sorted out and integrated into a recognizable object.

A

precognitive emotion

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20
Q

This area of the brain brings a more analytic or appropriate response to our emotional impulses, modulating the amygdala and other limbic areas.

A

neocortical

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21
Q

Nerve running from the brain to the adrenal glands atop the kidneys; triggers a secretion of hormones epinephrine and norepinephrine (surge through body priming for emotion)

A

Vagus nerve

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22
Q

Mistaking an emotional ache for a physical one. Observed in Alexithymics:

A

somaticizing

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23
Q

According to Diane Tice, what mood are people worst at controlling?

A

Anger

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24
Q

care and intelligence in conducting one’s life; a tempered balance and wisdom

A

sophrosyne

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25
Q

Anxiety comes in two forms:

A

Cognitive – worrisome thoughts
Somatic- physiological symptoms of anxiety; sweating or heart racing.

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26
Q

Borkovec discovered 3 simple steps that can help even the most chronic worrier control the habit:

A

Self-awareness

Relaxation methods

Actively challenge the worrisome thoughts

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27
Q

The single mood people generally put most effort into shaking is:

A

Sadness

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28
Q

The authors focus was the more common (scientific) version of sadness. Ordinary melancholy or as he called it:
pg 63

A

subclinical depression

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29
Q

The inability to feel emotion - cousins of alexithymics; buffers against negative feelings; unaware of negativity. Rather than calling them repressors, the more apt term might be:
pg 67

A

unflappable

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30
Q

When emotions overwhelm concentration, what is being swamped is the mental capacity conginitive scientists call
______ ______, the ability to hold in mind all the information relevant to the task at hand. pg 71

A

Working memory

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31
Q

The marshaling of feelings like enthusiasm and confidence to enhance achievement. Olympic athletes; world class musicians; chess grand masters. pg 71

A

Positive motivation

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32
Q

The root meaning of the word emotion, is:
pg 72

A

To move

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33
Q

A mildly elated state that demands fluidity and imaginative diversity of thought. optimal for writers and others in creative callings. pg 76

A

hypomania

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34
Q

being in a foul mood biases memory in a negative direction, making us more likely to contract into a fearful, overly-cautious decison. Emotions out of control impede the ________. pg 77

A

intellect

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35
Q

A study that compared students of equivalent intellectual aptitude on their academic achievements, one thing set them apart: pg 78

A

hope

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36
Q

Believing you have both the will and the way to accomplish your goals, whatever they may be.
pg 78

A

hope

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37
Q

The belief that one has mastery over the events of one’s life and can meet challenges as they come up. More willing to take on the risk and seek out more demanding challenges. pg 80

A

Self-efficacy

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38
Q

For all rapport, the root of caring, stems from _____ _______, from the capacity for empathy. pg 86

A

emotional attunement

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39
Q

The key to intuiting another’s feelings is in the ability to read ______ ______: Tone of voice, gesture, facial expressions etc. pg 86

A

non-verbal channels

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40
Q

PONS - A test of Empathy. pg 86

A

Profile
of
Non-verbal
Sensitivity

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41
Q

One rule of thumb used in communications research, is that ____ % of an emotional message is non-verbal. pg 87

A

90% (or more)

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42
Q

Empathy stemmed from physical imitation of the distress of another. Commonly seen in toddlers. pg 88

A

motor mimicry

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43
Q

_____ occurs tacitly, as part of the rhythm of relationship; between a mother an her baby; lovers responding to each other. pg 90

A

Attunement

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44
Q

John Stuart Mill describes the “natural feeling of retaliation rendered by intellect and sympathy applicable to those hurt which would wound us by wounding others. pg 94

A

empathic anger

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45
Q

The incapacity to feel empathy or compassion of any sort or the least twinge of conscience, is one of the most complexing of emotional deficits. pg 96

A

Psychopathy

46
Q

Handling emotions in someone else - the fine art of relationship - requires the ripeness of two other emotional skills:
(child learns this at two years old)
pg 100

A

self-management

empathy

47
Q

“display rules” describe how well or poorly people express their own feelings. Which feelings can be shown and when. There are three types of display rules:
pg 101

A

minimizing
exaggerating
substituting

48
Q

Thomas Hatch and Robert Gardner identify four components of interpersonal intelligence: (regarding the two pre-schoolers. one that was injured and theother that stopped to recognize the others feelings) Interpersonal polish.
pg 105

A

Organizing Groups
Negotiating Solutions
Personal connection
Social analysis

49
Q

1/4 Components of Interpersonal Intelligence: the essential skill of the leader, this involves initiating and coordinating the efforts of a network of people.(producers / military officers.) pg 105

A

Organizing Groups

50
Q

2/4 Components of Interpersonal Intelligence: The talent of the mediator. Prevents conflicts and resolves flare-ups. (deal makers; arbitrators; kids that settle arguements on the playing field) pg. 105

A

Negotiating solutions

51
Q

3/4 Components of Interpersonal Intelligence: Recognizes and responds fittingly to peoples feelings and concerns. The art of the relationship. (Good team players; good friends; liked by their classmates.) pg 105

A

Personal connection

52
Q

4/4 Components of Interpersonal Intelligence:
Being able to detect and have insights about people’s feelings, motives, and concerns. (makes a competent therapist or counselor; gifted novelist)
pg 106

A

Social analysis

53
Q

A learning disability in the realm of nonverbal messages; about one in ten children has one or more problem in this realm. Socially akward, Cecil from the book. pg 108

A

dyssemia
(Greek dys for difficulty; semes for signal.)

54
Q

The most important element for women when it comes to relationships, is that the couple has:
pg 118

A

Good communication

55
Q

An early warning signal that a marriage is in danger, Gottman finds, is:
pg 120

A

harsh criticism

56
Q

Contempt’s facial signature is a contraction of the ______, the muscle that pulls the corners of the mouth to the side (usually the left) while the eyes roll upward. pg 121

A

Dimpler

57
Q

creating an incessant crisis that trigger emotional hijackings more often and make it harder to recover from the resulting hurt and rage. Overwhelming your wife… A self-perpetuating emotional hijacking. pg 123

A

flooding

58
Q

Psychologist Haim Ginott, the granfather of effective communication programs, recommended that the best formula for a complaint is:
pg 130

A

“XYZ”

59
Q

_____ is one of the most important tasks a manager has. Yet it’s also one of the most dreaded to put off. pg 134

A

criticism

60
Q

One of the most helpfull messages a manager can send. It focuses on what a person has done and can do rather than reading a mark of character into a job poorly done. pg 136

A

artful critique

61
Q

Harry Levinson, a psychoanalyst turned corporate consultant. four definitions on the art of the critique / art of praise: pg 137

A
  1. Be specific
  2. Offer a solution
  3. Be present
  4. Be sensitive
62
Q

People whose productivity is marked by adding value to information - whether as market analysts, writers, or computer programmers. (Peter Drucker - business maven) pg 142

A

knowledge workers

63
Q

What is one of the most troublesome surgical complications that can even lead to death? pg 150

A

Excess bleeding

64
Q

The distress evoked by life’s pressures is perhaps the emotion with the greatest weight of scientific evidence connectiong it to the onset of sickness and course of memory. pg 153

A

Anxiety

65
Q

The three most common emotionally inept parenting styles: pg 168

A

1.Ignoring feelings
2.Being too laissez-faire
3.Being contemptuous

66
Q

A report from the National Center for Clinical Infant Programs states that a child’s readiness for school depends on the most basic of all knowledge, ‘how’ to learn. The report lists 7 key ingredients of this crucial capacity: pg 171

A
  1. Confidence
  2. Curiosity
  3. Intentionality
  4. Self-Control
  5. Relatedness
  6. Capacity to communicate
  7. Cooperativeness
67
Q

The first three or four years of life are a period when the toddler’s brain grows to about _______ its full size, and evolves in complexity at a greater rate than it ever will again.
pg 173

A

two-thirds

68
Q

PTSD can be accounted for by changes in the limbic circuitry focusing on the amygdala. Some of the key changes are in the
______ structure that regulates the brain’s secretion of two substances called catecholamines: adrenaline and noradrenaline. pg 181

A

locus ceruleus

69
Q

Jerome Kagan, psychologist at Harvard University, posits that there are at least four temperamental types:
pg 191

A
  1. timid
  2. bold
  3. upbeat
    4 melancholy
70
Q

An emotional marker of a genetic susceptibility to alcoholism. pg 226

A

craving for calm

71
Q

At the Troup School, fifth graders have a stop light poster displayed prominently, with 6 steps:
pg 244

A
  1. Stop, calm down, and think before you act.
  2. Say the problem and how you feel.
  3. Set a positive goal.
  4. Think of lots of solutions
  5. Think ahead to the consequences.
  6. Go ahead and try the best plan.
72
Q

An emotional literacy program developed by Carol Kusche along with Mark Greenberg at the University of Washington, is the PATHS curriculum. pg 246

A

Promoting
Alternative
Thinking
Stratagies

73
Q

Problem solving model known as SOCS. pg 249

A

Situation
Options
Consequence
Solutions

74
Q

known as the emotional sentinal, neural tripwire, and to cause effective blindness:

A

Amygdala

75
Q

______ is more involved in registering and making sense of perceptual patterns with emotional reactions.

A

hippocampus

76
Q

_____ main input is in providing a keen memory of context, vital for emotional meaning. i.e. bear in the zoo vs. one in your backyard.

A

hippocampus

77
Q

The key “off” switch for distressing emotion seems to be the:

A

left pre-frontal lobe

78
Q

Abilities such as being able to motivate oneself and persist in the face of frustration; to control impulse and delay gratification; to regulate one’s moods and keep distress from swamping the ability to think; to empathize and to hope.

A

Emotional intelligence

79
Q

Emotional apptitude is a _______, determining how well we can use whatever other skills we have, including raw intellect.

A

meta-ability

80
Q

Great therapist such as Carl Rogers or Martin Luther King, jr have interpersonal skills known as:

A

Personal Intelligences

81
Q

(4) Interpersonal Intelligences:

A
  1. Leadership
  2. Ability to nurture relationships and keep friends
  3. Ability to resolve conflicts
  4. skill
82
Q

The ability to understand other people; what motivates them, how they work, how to work cooperatively with them.

A

Interpersonal intelligence

83
Q

a correlatie ability, turned inward. It is a capacity to form an accurate veridical (truthful) model of oneself and to be able to use that model to operate effectively in life.

A

Intrapersonal intelligence

84
Q

Self aware - recognizing a feeling that happens- is the keystone of emotional intelligence. An inability to notice our true feelings leaves us at their mercy. People with greater certainty about their feelings are better pilots of their lives.

A

Knowing one’s emotions

85
Q

Handling feelings so they are appropriate is an ability that builds on self awareness. People who are poor in this ability are constantly battling feelings of distress, while those who excel in it can bounce back far more quickly from life’s setbacks and upsets.

A

Managing emotions

86
Q

Emotional self control - delaying a gratification and stifling impulsiveness - underlies accomplishment of every sort.

A

Motivating oneself

87
Q

Empathy, another ability that builds on emotional self awareness, is the fundamental “people skill.”

A

Recognizing emotions in others.

88
Q

The art of relationships is, in large part, skill and managing emotions and others. These are the abilities that undergird popularity, leadership, and interpersonal effectiveness. People who excel in these skills do well at anything that relies on interacting smoothly with others; they are social stars.

A

Handling relationships

89
Q

______ refers to an awareness of thought process. ______ is awareness of one’s own emotion.

A

Metacognition

metamood

90
Q

Limbic-driven surges from the viscera; kind of an automatic alarm. Literally, “gut-feelings”

A

Somatic markers

91
Q

Bowlby and Winnicott, see this as a fundamental life skill and one of the most essential of all psychic tools.

A

The art of soothing ourselves

92
Q

The mood people are the WORST at controlling:

A

ANGER

93
Q

At high levels of rage - People can no longer think straight (Zillman)

A

Cognitive incapacitation

94
Q

The single mood people generally put most effort into shaking is:

A

sadness

95
Q

Repressors: People who habitually and automatically seem to block emotional disturbance from their awareness. They are also known as:

A

unflappables

96
Q

The “great divide” between the brains halves.

A

corpus callosum

97
Q

A mildly elated state. Seems optimal for writers and others in creative calling that demand fluidity and imaginative diversity of though.

A

hypomania
(somwhere toward the peak of the inverted U)

98
Q

From the perspective of emotional intelligence, having ____ means that one will not give in to overwhelming anxiety, a defeatist attitude, or depression in the faith of difficult challenges or setbacks.

A

hope

99
Q

The belief that one has mastery over the events of ones life and can meet challenges as they come up. pg 81

A

self-efficacy

100
Q

One rule of thumb used in communications research is that____ % or more of an emotional message is nonverbal.

A

90%

101
Q

If a baby hurts her fingers, a one year old might put her own fingers in her mouth to see if she hurts as well. On seeing his mother cry, one baby wiped his own eyes, though they had no tears. This is called:

A

motor mimicry

102
Q

Letting a child know her emotions are met with empathy, accepted, and reciprocated is a process known as:

A

attunement

103
Q

The natural feeling of retaliation:

A

Empathetic anger.

104
Q

A psychological fault line is common to rapist, child molesters, and many perpetrators of family violence alike. They are incapable of:

A

empathy

105
Q

The social consensus about which feelings can be properly shown:

A

display rules

106
Q

A process that entrains biological rhythms. also known as “time-grabber”

A

zeitgeber

107
Q

A deficit in the rudimentary building blocks of interaction. This amounts to be a learning disability in the realm of nonverbal messages.

A

dyssemia

dys - difficulty
semes - signal

108
Q

Leadership is not domination, but the art of persuading people to work toward a common goal. The difference three applications of emotional intelligence make:

A
  1. Being able to air grievances as helpful critiques
  2. Creating an atmosphere in which diversity is valued rather than a source of friction
  3. Networking effectively
109
Q

What is one of the most important tasks a manager has. It’s also one of the most dreaded and put off.

A

criticism

110
Q

The strongest scientific link between emotions and heart disease are:

A

to anger

111
Q
A

LT EXAM (4 decks)

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