Emotional Intelligence

Question 1

emotional intelligence

Answer 1

ability to recognize, understand, and manage one’s own emotions, as well as the emotions of others

Question 2

ethics

Answer 2

deals with morality and the principles of right and wrong behavior

Question 3

reasons for ethical dilemmas

Answer 3

-choose between two or more courses of action that may be morally correct but conflicting
-conflicting values, competing interests, and limited resources

Question 4

develop tolerance for ambiguity

Answer 4

-being able to accept and work with situations that are uncertain or unclear
-help you become more flexible and resilient in the face of uncertainty

Question 5

office politics

Answer 5

-complex social relationships and informal power structures that exist within an organization
-gossiping about colleagues
-forming alliances to gain favor with the boss
-positive or negative

Question 6

consensus-building skills

Answer 6

-ability to bring people together to reach an agreement or compromise

Question 7

leadership

Answer 7

-ability to inspire and motivate a group of people to work together towards a common goal

Question 8

ethical leadership

Answer 8

-making decisions and taking actions that are morally right and just
-setting a good example
-respect and fairness

Question 9

self-efficacy

Answer 9

-belief that one can achieve their goals

Question 10

impact of political relationships within an organization

Answer 10

-relationships between individuals or groups within an organization that are based on power, influence, and personal interests
-positive and negative effects

Question 11

organizational culture

Answer 11

-shared values, beliefs, and behaviors of the people within an organization