EMAILS Flashcards
Things to remember about emailing
-Avoid cliches, humor, sarcasm, irony
-be brief
-be clear
-use your subject line
Cant stop the healing
-Acceptance to Duke Med
-developing independence
-continuous studying
-moving through the 4 years
-the anxiety that comes with med school
what is the most common medical error associated with tens and thousands of death?
communication related errors
3 points that are important about the message
conveyed, recieved, understood
issue with medical jargon
reduces clarity, assurance, and empathy
communication
acts of transmitting and receiving information
-emotions, concerns, symptoms, diagnosis, treatment plans, and more
4 types of way to communicated in health care
verbal communication
written communication
electronic communication
non-vrbal communication
Why is communication so important b/w health providers and patients?
it builds trust
critical decisions can be made with clarity and confidence
3 types of barriers in HC
physical, psycological and semantic
physical barriers
environmental noise
distance
equipment failures
physical barriers
Psychological barriers
Stress & Anxiety
Prejudices
Emotions
Semantic barriers
Medical Jargon
Different Languages
Misinterpretations
What is the first step to overcoming barriers?
recognizing them
bridge gaps
communication is often described as _______
a dance (send, receive, interpret, understand)
Four key pillars of communication
context, clarity, consistency, feedback
context
setting, medium, environment,
clarity
reduce medical jargon.
easily digestible
consistency
message doesn’t change across channels.
Feedback
ensures accurate interpretation of message
ask patients to repeat back.
encoding
converting information into suitable information for sharing
Is encoding just verbal
no
3 importance of relaying information
clarity, compassion, and understanding
When you peer edit who is responsible for the final prodct
both you and the individuals work who you decide to edit
