Email Writing Flashcards
is currently the most used communication channel in the business environment, as businesses rely on it heavily for sending messages across long distances in a short time.
encompasses a set of rules indicating effective, proper and polite ways to behave when sending and receiving emails. The rules of etiquette are focused on how messages should look and on what they should contain.
Business email etiquette
Basic PArts of an Email
Subject Line
Sender
Recipient
Salutation
Email Body
Closing
Signature
Attachment
-What is the email about?
- summarizes the email and makes it sound important enough for the reader to open. Subject lines like “Hello” or “Meeting” are vague and make it difficult to know what the email will be about.
Subject Line
The email address of the person who sent the message appears here. Most email services display the person’s name before their email address to make it easier to identify them. When you press “reply,” your email will only go to this person.
Sender
When you press “_____,” your email will only go to this person.
reply
If you are receiving the message, your email address probably won’t appear here. Instead, you might see wording like “to me.”
Recipient
Message recipients might also include email addresses in these sections:
Carbon Copy (CC)
Blind Carbon Copy (BCC)
people who receive the email for their own information, but who are not expected to reply. When you press “reply all,” all of these addresses receive your response.
Carbon Copy (CC)
people who receive the email but are not listed as recipients
Blind Carbon Copy (BCC)
After the subject line, your email _____, or greeting, is the next part that the recipient will see. It should match the tone you’re trying to set in the rest of your email. Don’t skip this part unless you are emailing back and forth quickly with someone in a virtual conversation.
Salutation
contains the message of the email. Effective emails keep their email bodies short and add more extensive information to the attachments. For formal emails, such as messages to an employer or emails to your teacher, it’s best to avoid common email abbreviations.
Email Body
If an email message is an electronic letter, it’s polite to end it with a ______. The _____ you choose should match the tone of the rest of the email. Formal _____ include “Sincerely” and “Thank you,” while more friendly messages can use “Talk to you soon!” or “See you later!”
Closing
Friendly letters might sign off with the sender’s name. But many business email accounts have ____sections that include the sender’s position, company and even company logo. These extended _____ are helpful when reaching out to clients or employees from other companies.
Signature
An email might include an _____ that provides more information. The _____ could be a document for review, a picture to share or any other file type. Most email accounts have limits on the size of ______, so the sender might add the file to the email body itself rather than attaching it.
Attachment
